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Just made my first deposit to ePassporte last week, it said it would clear by 8:30pm est on Tuesday, the last day for the Stars deposit bonus so I went ahead and made the deposit.
Yesterday (Tuesday) my deposit was no longer showing as pending but rather, had disappeared. I called and was told it hadn't cleared yet and would be available tomorrow (Wednesday). It is now Wednesday night at midnight and there is no trace of my money and I'm out $150 in bonus $ through Stars.
Is this standard for ePassport? I thought the week-long wait was bad enough but if it's an under-estimate, that's even worse.
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Send an email to Stars support. They have always been pretty good about giving extensions.
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Thanks for this advice.
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Thank you for your email.
As per your request, we will give you an extension with your ePassporte
deposit in order for you to be available to apply for the 10Bhand Bonus
Promotion.
Please let us know as soon as you made your deposit in order to manually
credit it to your account.
If you require further deposit assistance, please let us know at
[email protected]
Regards,
Emily D.
PokerStars Deposit Assistance Department.
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