[morello]

Well I'm certainly glad that you used the last two days to review the situation at hand and provide us with such an informative, detailed post on the issue. Rather than provide some statistical information that may be analyzed independently, you choose to sidestep the issue with vague hand-waving notions of "we can't disclose our methods!" I truly appreciate the hard work you do on this front, and I'm sure that if the issue involved credit card fraud, you would have been just as diligent in finding a solution.

Further, I'm glad to see a company that rakes hundreds of millions of dollars is able to respond in the timely manner of 87 days to the initial poster. Your consistency in this regard is truly outstanding, for it seems like every week I'm reading a post detailing the sheer speed at which FullTiltPoker's customer service is able to respond to inquiries, allegations, and investigations. Your ability in this area is truly at the top of the industry. Why wait to hear Pokerstars tell me something in 2 days when I can get the same reply from FullTilt in 8 weeks? Bravo, customer service at its finest.

A+, will continue to play there again and again.