[otnemem]

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I don't believe he was asking why you posted this, he was asking why you would email this to them. You have HUGELY overreacted to a single email.

You can do no more? So you have given up, they're keeping the money? I made a couple of suggestions, why don't you try those? And perhaps a little nicer follow-up email expressing your frustration a little more eloquently, maybe throwing in an apology for your earlier over-the-top email.

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The only way I would apologize is if I somehow gained knowledge that they actually couldn't see the document I sent. But it seems unlikely to me that this is the case. My experience is that e-mail is a pretty reliable means of sending a document, and it's not like pdf documents are some rarity. Everyone I know has Adobe Acrobat.

My reaction is based upon my belief that this is not an innocent mistake. If I thought it was an innocent mistake, then I would have reacted differently. The old "I didn't get your letter" excuse is never very persuasive to me, and it's much less so with regard to e-mail. They got the e-mail AND the document. They just somehow claim they couldn't open it. Doesn't seem very likely to me. Seems much more likely that they are hoping that I will give up and pay them some more rake.

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Imagine how much more persuasive your argument would be if you took five minutes to try to figure out what the problem is on their end. You know - a means to actually solve the problem...