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Old 04-29-2007, 01:02 AM
stoxtrader stoxtrader is offline
Senior Member
 
Join Date: Sep 2003
Location: stoxpoker
Posts: 2,811
Default Re: full tilt checks taking longer

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Original Message Follows:
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I thought checks over 2500 are mailed express?





Thank you for emailing into Full Tilt Poker Support.

We understand the effect this has on you due to the inconveniences
caused by our extended delivery times. After offering expedited delivery
to our players, we received reports that some players did not receive
their check within the 3-5 business days cited due to delays with our
check processor.

Unfortunately, the issues were beyond our control as our check processor
was not able to keep up with the demand for expedited delivery. Rather
than offer a service time line we were unable to meet, we had to make
changes to our delivery options so that players would receive their
checks within the time frame promised.

After reviewing actual delivery times, we are no longer offering the
option of expedited delivery. Checks will now be delivered by United
States Postal Service mail only and should arrive within 10 business
days from the time your withdrawal request is approved (1-3 days
processing and 3-7 days delivery time). Delivery times to destinations
outside the Continental United States will vary.

Thanks again for writing to us with your concerns and we do appreciate
your play at Full Tilt Poker. If there is anything else we can assist
you with, please let us know.

Regards,

Carolyn
Full Tilt Poker Support

That's why. No more expedited delivery.

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this is typical ftp in my experience. the explanation for not offering overnight is that it takes to long to get there? because th eprocessor had too many overnights? so instead the can process regular mail more quickly?

ftp customer support and cashier functionality soo bad.
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