good news from C2P...
my original email:
[ QUOTE ]
Hello.
> > >
> > > I just wanted to ask some questions about the debit card.
> > > It says that there is a $5/month charge for dormant cards after 6
> > > months.
> > >
> > > What is considered dormant?
> > > Will a single deposit or withdrawal from the debit card reset the 6
> > > month
> > > counter?
> > > Lastly, is there a minimum amount to transfer to the debit card?
> > >
> > > Thank you.
> > >
> > > Regards,
> > > ####
[/ QUOTE ]
their 1st response
[ QUOTE ]
Dear #####,
> >
> > Thank you for contacting the CLICK2PAY Service Team.
> >
> > We would like to inform you that we will not charge the dormant fee after
> > 6 month any more.
> >
> > We charge the following fees for the CLICK2PAY Debit Card:
> >
> > First Debit Card USD 10.00
> > Second Debit Card (Partner Card) USD 20.00
> >
> > The involved banks may demand fees, which are not subject to the CLICK2PAY
> > DEBIT CARD policy and could nationally and institutionally differ.
> >
> >
> > CLICK2PAY Account withdrawal to Debit Card FREE
> > Online Statement of Account FREE
> > POS Terminal use USD 3.00
> > POS declined Transaction USD 0.50
> > ATM Balance Inquiry USD 0.50
> > ATM Statement of Account USD 0.50
> >
> > For further information please refer to our website
www.click2pay.com or
> > go directly to
> >
http://www.click2pay.de/en/yourwayto...paydebitcard/.
> >
> > Should you have further questions about the information given above,
> > please reply directly to this email, including our original text and ticket
> > number. This will help us to deal with your inquiry much faster.
> >
> > Please note: CLICK2PAY will never ask you via e-mail to disclose your
> > login details on the Internet or to disclose or confirm your login details
> > via telephone or fax.
> >
> > Thank you for using CLICK2PAY.
> >
> > Kind regards
> >
> > Anett Raulien
> > CLICK2PAY Service Team
[/ QUOTE ]
my reply
[ QUOTE ]
Thanks for getting back to me.
>
> I'm still unclear. In your email, you mentioned that you do not charge
> the
> 6 month dormant fee anymore. However, in the link you provided on your
> website, it still lists a $5 dormant fee.
>
> Thanks.
> ####
[/ QUOTE ]
their reply
[ QUOTE ]
Dear ###,
Thank you for contacting the CLICK2PAY Service Team.
We will definitely not charge the USD 5,00. This is an error on our webpage.
We are sorry for causing any confusion.
Should you have further questions about the information given above, please reply directly to this email, including our original text and ticket number. This will help us to deal with your inquiry much faster.
Please note: CLICK2PAY will never ask you via e-mail to disclose your login details on the Internet or to disclose or confirm your login details via telephone or fax.
Thank you for using CLICK2PAY.
Kind regards
J. Schlatter
CLICK2PAY Service Team
[/ QUOTE ]