[ilya]

The games are soft BUT

- the software is slow and buggy. most of the bugs are minor but some are VERY irritating. for example, now and then when you try to rebuy at one of your tables the software freezes for what seems like about 30 seconds, timing you out not just at that table but at all your other tables as well. it's been about 3 months since i noticed this major bug for the first time and they still haven't fixed it.
- customer support gives the impression of being dishonest and incompetent. it took me a half-dozen emails and about 5 weeks to get them to send me a t-shirt i ordered from the shop. They kept lying to me about how they would send it in the next couple of days & only sent it out when I repeatedly demanded to be referred to the manager. It finally arrived from a private Canadian address with no Cake markings on the package.
oh, and they raised the prices in that shop by about 150% one night this winter without saying a peep. their prerogative, of course.

I haven't tried to cash out so no personal thoughts on that. They ARE prompt about crediting rakeback to the account and paid me promptly both of the times I won cash in their weekly Gold Card 500 promo.

Oh yeah, they explicitly admitted to me in writing (an email) that they can not find anyone to process their checks.