[SweetPea]

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I'm still waiting for them to remove an authorization from my account. They were faxed the information 3 days ago and I was told it would be a maximum of 24 hours.

Called support not long ago and was told that there was a big stack of faxes and mine might be in there, but they didn't have time to look. CS rep could not tell me how long this "big ol' stack" of faxes had been piling up. Yes, I heard "Uhhh.....well.....there's a big ole' stack of faxes so..." about 5 times during the call.

I was told to call back in a couple hours and the manager "should" (again, a direct quote) be able to look in the pile for me.

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Day 4:
Call CSR and finally given a ticket number.
CSR tells me that their faxes are not working at the number given on the webpage and phone recording.
CSR gives me a new fax number and assures me that this fax machine is located physically near him (he alluded that the fax number given on the webpage and phone goes to their corporate fax in another location) and that he will personally take my fax when it arrives.
15 min later, I have the merchant send another fax to the new number with ATT: Ticket #****** on the cover page.


Day 6.

Surprise, surprise, CSR can't find the fax.
Today's CSR is confused as to why I faxed to the 2nd number and not the main as they've had no fax problems what so ever.
I ask to speak with a manager and I'm told there is no manager available "for handling this type of issue".
I offer to wait on hold until a manager is available, but CSR says that isn't possible and they will call me within 48 hours.

EPASS WARNING: Epass fails Visa's Automated Address Verification (as told to me by a merchant). However, the merchants will authorize the charge before verifying your address. Some merchants (like mine) will not deal with a card issuer that doesn't conform to Visa's verification standards. Good luck getting Epass to remove the authorization and restore your proper available balance.