[bigtummy]

You don't fax these documents to them, you scan and email these documents to them. You'd better call them and ask for a ticket number before you send in your documents. It usually takes 7 business days (maybe longer) for them to get back to you. Whenever you call them or email, have you ticket number handy. Yes, Epass is slow, but they handle all tickets well. I have sent in the documents like 5 times, and all problems ended up solved.