Re: Public apology to DAC- His account has been cleared.
I agree that the outcome was satisfactory. However it was botched by WSEX along the way. Why did the OP have to air out this issue on a public forum in order to receive a fair investigation?
If he had of continued to deal directly with support he would have never received his money. Once communication was initiated the issue was resolved relatively quickly. Why could this have not been done when he initially contacted support? It never should have escalated to this level.
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