Re: Congratulations! You just became the manager of a Vegas poker room
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Wynn, in 2006, gave out more comps than anyone. How do I know, I know Ms. McCall and other staff still employed there. I know what they gave out full buffets when you walked in the door, they had the 30/60 players ordering from the room service menu and that ain't cheap.
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Ms. McCall is no longer there and has been gone for quite sometime. The massive comps give away was stopped around the time she left.
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Wynn was not even close to meeting its financial goals because it gave way, way too much away. If you would like to know how I know, we can discuss that off line.
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I agree with this. It was clear to me from the beginning that they thought certain decisions, such as the hiring of Negreanu, and the fact that it was Wynn, would just fill this room. They found out the hard way that many of the players they needed to attract didn't care whether Negreanu played someone for huge stakes on a roped off table, and that they were looking for good games, not necessarily games in a new beautiful casino.
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2) Have staff who truly understanf rules and guest service
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This needs to be addressed too. Understanding rules and enforcing them strictly with no flexibility can damage a poker room. I have written about this in my book Poker Essays. The essay is called "The Collapse of Two Cardrooms."
Best wishes,
Mason
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