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Old 02-16-2006, 02:51 PM
Caldarooni Caldarooni is offline
Senior Member
 
Join Date: Nov 2004
Location: San Diego
Posts: 3,568
Default Re: Major Party Upgrade - Official Q&A thread. (#2.)

This is the response I received yesterday when I explained that my MAS was detecting the trojan.

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Dear xxxxxx,

Thank you for contacting our Customer Care team.

We would like to assure you that we do not have any kind of 'Spyware' installed in our software. As you may be aware that our site is the largest in the online poker community and therefore installation of any software of this sort would be completely unacceptable.

Our systems operate at high levels of security making it highly impossible for a virus to pass through our servers. Regular scans using the most up to date anti-virus software coupled with the installation of robust firewalls ensures our web and game servers are secure and on stable platforms.

Whilst we sympathize with your concerns we must stress that our principle aim has always been to provide a safe and fair gaming environment. On this we will not compromise.

We hope that we have been able to reassure you that it is safe to download and play at our site without the fear of any risk to your computer system.

If you find any kind of spyware or virus on your system, we would request you to contact your system vendor and tell him to do a thorough scan and remove the infected files found, if any.

For more information regarding security at our site please check the following URL:

http://www.partypoker.com/about_us/index.html

If you have any further queries, please do not hesitate to contact our customer care department at any time. We are here 24/7 to assist you via email at [email protected]

Enjoy your Day
Darren
VIP Club
Customer Care Department