[malo]

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OK, maybe a stupid question, but do I just call my cc company and basically say "why is my card being declined at epassporte site, I want to use it there" ?

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Yes, I would.

Many credit card companies have security precautions that will block any usage of your card outside its usual parameters. Example: if you normally use your card in your home city, go on vacation and use your card, they may decline it. If you are in a store, the clerk will usually ask you to call your CC company (they get a message when the card is declined asking them to do so.) You make the call, assure your company it really is you making the charge, and you're good to go. So you are not necessarily being declined because they have Epassporte "blacklisted" somehow.

Obviously, people who travel a lot and routinely use their cards in lots of different locations are given much more liberal parameters and are less likely to be blocked.

But a charge from the Caribbean will quite possibly raise a security flag. So call and find out. If they ask any nosy questions, tell 'em you are buying a prepaid card for a friend/relative/whatever.