[awvdh]

[ QUOTE ]
I love the software and site in general, but your customer/shop support is mediocre. A few weeks ago I ordered a book from your shop through mail (I live in Europe), and today I received one of Howard Lederer's DVDs. I guess I now need to go to weeks of mailing to get this fixed. Sigh.

Btw, I just saw your double jackpot tourneys, love them!

[/ QUOTE ]

Just to let everyone know; just received an email telling me they'll ship the book anyway and I can keep the DVD. I didn't expect it to be resolved so smoothly, thumbs up Full Tilt!