[MicroBob]

there's a very real risk that if he shows up before he's supposed to that there wouldn't be a room for him. He has no idea how it works.

If there's not room for him at the casino hotel and he would have to get a room for one night somewhere else then he probably would want a different flight.

Since he doesn't know when he's supposed to show up he thought it would be prudent to make sure with Stars and find out the specific dates that he has the room there in the package that he won from them.

It's such a simple question. there's no way it should take very long to answer.
And there's no freaking way he should book the flight until he knows.

Booking that flight ahead of time only to find out later would really suck, "sorry. You arrive on the 18th. And your accomodations with us do not begin until the 20th. There is nothing we can do. In the future, please don't book the flight so far in advance. You should wait to hear back from us to know exactly what dates we have reserved for you."


It also looks like there was miscommunication in the Stars ranks.
One guy kept telling him to be patient and to wait.
Whereas another guy had already sent the info.

If they had gotten together they would know that he wasn't receiving it in the first place...not to keep telling him to 'just wait...it's on the way.'