[Jim Kuhn]

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After the tournament, our staff discovered the error and attempted to correct it by removing the sum that wasn’t supposed to be there. At the time it must have seemed like the natural thing to do, just like they would have added the same sum if it instead had been missing from the prize pool.

We do realize that there are downsides to this solution, and have since reconsidered. We have paid these players in full as of today January 3 and have taken the necessary steps to prevent a situation like this from happening in the future. We would like to sincerely apologize to our affected players for the inconvenience this has caused them.

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Why did it take three weeks to resolve this matter? Why did it take three weeks to post about it here? Is it because you felt that all of the negative publicity was costing you more than the few thousand dollars or because you appreciated your loyal player base? It seems to me the only reason you paid the players as advertised in the lobby was due ONLY to
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so many being eager to jump on the bandwagon of hate

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This was a nice Christmas overlay. However, other sites have larger overlays than this every week. Instead of ripping on the players and posters here you need to ensure your employees are double checking the lobbies and promotional material for accuracy. It is very nice that the payments were made right. It is a shame that it took so long and so much efforts from the player base and the media. I am sure you have lost many customers from this and deservedly so.

Thank you,

Jim Kuhn
Catfish4u
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