Re: Please list PokerStars complaints
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Things wrong with Stars:
- Game play is far too slow.
- The interface is far too busy, and the default chips, fonts and cards are too small. Party has clearer fonts, clearer chips, clearer stack and raise representations, clearer cards, and the appearance of speed. In other words, your interface appears slow and clunky, and you try way too hard to be cool. You're in the business of representing a poker game on a screen. Keep It Simple Stupid.
- Quit being smartasses. You don't have the best poker site. You were number two for a long time, and STILL haven't come anywhere near Party's numbers or money volume for ring games. That's because you need to:
- Quit being tightasses, and spend some money on advertising and affiliates. It's no surprise knowing your owners, but frankly, all they're showing is a very poor understanding of the poker economy, and costing themselves money in the process.
- Most other things you do well, but you need to start seeing the forest instead of the trees.
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Best post in this thread. Pretty much agree with every point. When Party came out with resizable tables, I could 12 table with ease and no overlap. With Stars, the fonts are so small you will go blind trying to read them. Most people complained about this, but it was never changed. Stars is slow and a bit clunky. Seriously, what's the point of having slow and fast tables? If your software is capable of dealing fast (like UB), then you make all the tables fast.
Party may have had crap customer support, but their marketing was near perfect. Stars on the other hand has great support and average marketing. I would take the great marketing any day of the week. Stars could have gained a complete stranglehold on the market, but instead are kind of dilly-dallying around. Most of the Party fish and your casual B&M players think online poker is completely shut down. Where the hell are the ads running constantly assuring US players that Stars is still open? It sucks b/c Stars basically got all the Party TAGs and virtually none of the fish and now all the games are horrible. Even the NL100 plays close to the old NL600 or even NL1000 Party games. In short, even though I am a Supernova at Stars and the cust. support is great, I will be at Full Tilt for the near future until Stars resolves a few of the issues that affect the serious semi-pro/pro players.
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I think Pokerstars really dropped the ball when party pulled out. I never saw the huge increase of players that people were reporting. I was surprised that I never stars increase their marketing. Events like these don't happen everyday and they never capitalized on the situation as much as they should.
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