[HighestRB]

If he signed up on the same computer where he had his previous account, then its likely that even if he didn't have an affiliate, he was cookied directly to UB.

You need to make sure to always create accounts on computers that have been cleaned of software and any other traces of the pokerroom before making new accounts, otherwise there's a good chance the tracking won't go through properly.

I've had this problem before and talked to the affiliate managers, with their permission the player can recreate their account properly without any problems. However, I think that because this is your first player it might seem fishy to them.

Anyways, good luck.