[jsnipes28]

Dear John,

Thank you for contacting us.

We will like to let you know that your opinion is very important to us, and your
latest email messages have been forwarded to upper management for further
review. Although, we can't give you an immediate answer regarding this hand
history issues, we would like to let you know that in the meanwhile, we will be
more than glad to send you your hand histories by email, upon request. We can
send them in text format or as MS excel files.

We would like to apologize for the inconveniences you may have to go through
while this matter is settled, rest assured that customers of your caliber will
not remain unheard.

Please send us further comments and critique regarding our software upgrades, in
order to implement significant improvements (from our customers' points of view)
on future versions of our game.

Best regards,

Joseph
Customer Service Department.