[Vern]

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I just emailed support with this. Let's see what/if they respond:

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Der Sir or Madam,

With the recent update I can no longer conveniently get my hand histories while playing because after 5 requests I have to close and re-open the hand history window.


It is very important for me to save my hand histories in order to review my plays and find where I am making mistakes.


I understand that there are possibilities of abuse by requesting many hand histories (e.g. data mining). Prevention of such abuses, however, should not be made in a way that is to the detriment of players just whishing to save the hands they have played.


If abuse possibilities are indeed your motivation behind the change I would suggest that you implement a system where one can only receive hand histories of games that he played hands in and remove the 5 hand limit.


As much as I like UB (especially the well-working software) the ability to review my plays and learn from my mistakes is really a crucial part of my poker experience and I cannot imagine playing on a site that prevents me from doing this.


I'm asking you to please reconsider this measure in its current form.



Sincerely,

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I included that I use PT and an automated hand history utility to capture my hands for review and tax purposes. I asked them to not count hands the logged in player was in for the purposes of getting 5 hands or to finally just start saving any hand we were dealt in saved to our HD. They may not care much about the review option, but I am hoping the tax tracking reason has some weight. I intend to write them tonight asking them for all my hands each day ~1K like we used to have to do. They can send them by e-mail to me every day.