[SixthSense]

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i love the program but the support is shoddy

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i'm beginning to think that this is the understatement of the year.

see the date on my post, the one right above yours.

absolutely nada response from ben or dan for 5 days now.

have also posted for 3 strait days on their forum, (you know, the ghost-town with the tumbleweeds blowing down the streets.)

absolutely zippo response there as well.

glad i spent over $300 on this.

party goes bye-bye, ss announces "intentions" to expand the sites they'll cover, and in the interim, ive been unable to use the damn thing correctly for about a week, and repeated attempts to ask for support through the correct channels, (whatever those may be,) fall on deaf, or non-exixtent ears.

i'll be holding my breath for their expanded coverage of sites. their ability to service the existing program, and their customers, gives me great expectations in that regard.

color me another satisfied customer.

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This is Dan - I am very sorry for the delay. Due to Ben being absent until just yesterday, and a miscommunication between Ben and myself (mostly my fault), your problems have been overlooked.

Ben is the one who takes care of paypal transactions, and since he is back now, he will be able to take care of your problem. I am sure he has read the message, and will make sure we take care of it immediately.

As for expanding to new sites. This was another thing that required Ben's expertise, and now that he is back we are making our plans. We are ready and waiting to expand to more sites, but are waiting until after this weekend to decide where to go first. Things are still chaotic, and after this coming weekend, we'll know who will still be catering to US players, and which sites would probably get the most traffic.

Now that we are both here and available, you will see a much better side of Sixth Sense support. (which our older members probably remember was pretty darned good)

I'll make sure Ben sees your issue, and i'm sure we'll be able to come up with a solution. And before he sees it, if you could give any more information related to your client and how the error occurs, I'm sure it would help him diagnose the problem. Include - Site and limits scanned, approximate size of database, whether or not you're using PTAgg, SQL or Access database, and any other information you can think of (custom programs or tweaks to your computer that could have effected this)

Once again, I'm very sorry for the lack of support and attention from our end. Expect to see a big improvement immediately.

-Dan