[PokerRoom.com]

Hi 2+2 Community,

We will off course not discuss specific cases of collusion or player security openly in a poker forum. Especially not since we are not really involved. But we will make the following statement.

This player's account was closed on PokerRoom.com on May 4 of this year. No funds were confiscated. Based on our investigations we have no intention of requesting the Ongame Network to re-open the account. Hereby ends our involvement in this case.

Please do not make the mistake of confusing PokerRoom.com with any other operator within the Ongame Network nor the network itself.

We have our own experts, our own organization and also our own refund policies which covers PokerRoom.com players alone. We adhere to the rules set by the Network but we have incorporated, within our services, several routines in place to ensure that players who get caught up in matters of security are treated with extra care.

As the player in question has been playing from an operator other than PokerRoom.com, these routines do not apply and any assistance we do our best to provide to our players does not come into play here.

Sometimes we do conduct investigations into matters of security that turn out to have been carried out unjustly. These incidents are unfortunate, but unavoidable if we are to ensure the best level of protection against collusion, chip dumping and other illegal player actions that we can.

We always strive to make sure these investigations are carried out as swiftly and painlessly as possible. But some cases are very,very complex. We assist the network in their work as well as conduct our own inquiries.
By playing on PokerRoom.com you give us the right to suspend your account at ANY time should our systems detect anything that could be considered suspicious.
We certainly understand that having ones account frozen for a period of time is far from enjoyable, but we do believe that in the interest of every player who plays on our site it is acceptable that we sometimes carry out what may considered routine investigations that, fortunately, come up blank.

We are disheartened to hear that a former customer of ours feels unjustly treated by another operator but there is really little we can do to help since he has not experienced these problems while playing on PokerRoom.com.

We will however, do what we can to make sure the operator and the Ongame Network re-examines the case and hopefully clears some of the confusion up.

With that said, we would like to ask player rsigley to contact us and provide us with his or hers PokerRoom.com nickname. Should there be any merit to your claims (and you have experienced this on PokerRoom.com) the handling of your case is totally unacceptable. We have not heard of it before and will investigate as soon as we are provided the necessary info.

Unfortunately some of our players experienced a wave of bouncing checks a while back as we changed our banking procedures. Terribly embarrassing for us and we would like to take the opportunity to apologize to anyone who experienced this.

With that said, we now end our statement.

C u at the tables.

Sincerely,

External Forum Support
PokerRoom.com
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