[The Big Easy]

Changing the limits in the 5-10 to 10-25 is standard operating procedure at Harrahs. Most of those players all know each other, so it's like their home game. A lot floormen (in various casinos) change their policies (changing limits, bumping waitlists, etc.) to accomodate their bread and butter. I have personally noticed this at Commerce, Bellagio, Borgata, and, of course, Harrahs.

From my experience, these players are not colluding with each other. Each one thinks that the other is the fish, and there typically is a lot of stealing and moving players off pots.

Lastly, I am not saying the floorman was right in his policy change (had he shown preferential treatment to a regular on a ruling of let's say a dead hand, I would have a serious problem), but given the circumstances I have no problem with his changing of this policy. If I had been in your situation, I would have asked that I be put on the top of the 2-5 list, and that the players wait till I moved before the limits were changed. A win-win situation for everyone.

P.S. I have never heard of a casino comping ATM fees. Is this SOP at most places? Why wouldn't they just have no service charge on the ATM's (which I assume they own).