WSEX GM,
One of the highest priorities should be to ensure that a couple things happen when a player gets disconnected.
1) Anytime a player has an investment in the pot, and has 1 or more all-in disconnect protections available, then if a player is unable to act due to a disconnect, the player must
always be declared all-in and receive that sidepot if his hand wins. Sometimes your software will disconnect and fold my hand as if I intentionally folded, losing my interest in the pot. That is unacceptable behavior.
2) In the event of a disconnect, the player should have at least the normal amount of time to act before having his hand declared all-in (if an investment in the pot has been made) or folded (if no investment). Most sites give a disconnected player an extra 10 seconds or similar, and that would be great! Sometimes a disconnect will happen, and your software will reconnect quickly enough to act if even just the normal timer were running, but a bug in your software instead folds my hand before I am reconnected.
I'm not the only one who has had this problem:
thread.
Please make sure fixing the handling of disconnects is receiving just as much attention as preventing disconnects. Disconnects are occasionally unavoidable, the software needs to handle it properly when they do happen.
Thank you,
Benjamin