[Lloyd]

Email Response From Mike O'Malley - Poker Room Manager, Party Gaming

Posted with Mike's permission:

[ QUOTE ]
Hi Lloyd,
Thanks for bringing this to my attention. As you might expect, I had several other emails about it. Feel free to post my comments below.
Bad timing had me leaving the states at about the exact time that the Sunday Million had problems. I wasn’t able to 'catch up' and wade through everything until late today (Tuesday).
The tournament (as well as some others on the same server) experienced problems with 753 players remaining. As is standard policy, an attempt to restart the tournament was made. The tournament did successfully restart, but then had problems again. A restart was done two more times, and the end result was that while it was restarted and paused, several people were not able to play, didn’t play, or had logged off.
The good news is that as a result of these problems there has been a technical issue that has been identified and will be corrected. We also have instituted a new policy regarding the restarting of tournaments.
I was able to pull some numbers late today and start to figure out the best way to correct the payouts. The process in doing this is somewhat tedious and takes us manually pouring through some numbers. I will have a solution that everyone should be happy with by the end of day tomorrow (Wednesday).

[/ QUOTE ]

Like I've said, I have serious issues with Party Poker, their software, and many of the decisions that have been made. But like Zinzan said, at the end of the day I have always found them to be responsible if you get to the right person. That's obviously a huge flaw in the system but certainly better than nothing. Give Mike the time that he has asked for and I have faith that he'll come through for people. No guarantees of course, but I've found him to be a very stand up guy in the past when I've brought issues to his attention.

And again, I have no financial interest in this at all. The stupid Party software gave me 2 huge bad beats to knock me out early. I'm still trying to get them to fix that problem. But this was obviously a problem that affected many 2+2ers so I wanted to give whatever assistance I could to bringing a satisfactory resolution.