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  #33  
Old 08-02-2006, 06:42 PM
burgi burgi is offline
Senior Member
 
Join Date: Dec 2004
Posts: 300
Default Re: Party poker problems

Ok, I send them an email telling them that I'm pissed off and they better do something about it. Got a great response:

Dear Player,

Thank you for contacting us.

We are sorry you are not getting options on table and experiencing connectivity
issues and understand how frustrating this can be.

Your Internet Service Provider (ISP) connects you to the tables on our Game
Servers. Every time you connect to the main lobby, your link uses a network of
servers on the Internet. These network connections are decided by your ISP.

When you connect to the tables, each table is again connected to our Game
Servers through individual sets of network connections on the Internet. Each of
these network connections uses multiple intermediate servers and each of these
servers handles not only your connection, but also various other connections
routed through them from the Internet. This puts a lot of strain on the
intermediate servers. Some of the servers are capable of handling heavy loads
and are very stable, but some of them are not. A weak server will randomly
select a connection passing through it and disconnect the subscriber. This is
why players experience sudden disconnections from tables even though they are
still able to browse through the Internet or even play other tables.

We fully understand that it is not a problem from your end. However, as
explained above, if there is a weak server on the network connection that your
ISP has chosen to connect to our Game Servers, it is quite possible that you
might get disconnected from a table.

In order to resolve your issue, we recommend that in future you please shut down
and restart your computer before logging back in. You will then be taken
directly to your tournament table.

Should you require any further assistance, please contact our 24/7 Customer Care
Department.

Junaid
PartyPoker Customer Care



Do they think I have all day to act on my tables and I can just shut down my computer for several minutes and then miss all tables, or what.