[octopi]

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wtf is "subpar" service at a local grocery store? She charged you for $25.02 instead of $25?

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I bought some cherries, which were priced at $8.88/kg. I was charged $11/kg, something I realized after I went through the till. I went to customer service where I asked for an adjustment.

I think this policy works in the US too, but in Canada, we use a 'scanning code of practice' which means if a price differs on a pricetag and at the till, you get the first item (up to $10) for free, or $10 off items above that.

The customer service lady refunded me the difference, but when I told her I wanted my cherries for free, she told me "that's now how that policy works, HONEY" and to come back tomorrow to see a manager.

I did, and when I arrived, the same lady was there. I told her I was back and could I have my money. She said "It's not our problem," and that "all the managers have gone home". Luckily, I had called earlier to confirm someone was there, and when she said that I said "actually, I think Mr XXX is here, I'd like to speak to him", thus calling her bluff.

So this woman not only was condescending, she also wasted my time and lied to me, as well as did not understand a policy her company had. I'm a little peeved; what are the chances of getting gift certificates after writing a strongly worded letter, I wonder?