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I don't think its very uncommon or out of line to take 10-20 seconds to act.

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This is an eternity at a poker table. If you are going to take this long you should ask for time. This situation isn't really a matter of acting too slowly, it is a matter of not paying attention. When players after you act you have an obligation to speak up to protect your action. I can't speak to your particulat situation, but I have seen many players that are new to a B&M look down at their chips to decide how much to bet and are completly unaware fo what is happening at the table.

In another thread someone claimed that B&M happens much faster than online and was ridiculed. Obviously online moves faster; however, until one gets used to it B&M moves too fast for someone that is new to B&M. There are a lot of different things one must be aware of in a B&M; pot size, protecting your hand, protecting your action, etc.