[LittleOldLady]

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In the real world if you can't get your business done efficiently and error free then someone else can and will.

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What <font color="blue">real world</font> do YOU live in, where this is true?

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I would ask what world YOU live in? In my business (and I suspect in many others as well), if you make an error of any real significance, not only will you likely lose that customer, you stand a good chance of getting sued.

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Yes, if you are a surgeon and amputate the wrong leg, you will get sued. No US court would countenance a suit concerning minor delay in receiving a mail-ordered book, and no plaintiff's attorney would take such a case.

I do a lot of online shopping, and occasionally there is an error in fulfilling my order: regular coke was delivered instead of diet coke, I ordered a black skirt and a yellow dress arrived, instead of black sandals fuzzy bedroom slippers in a too-small size appeared. So what?! I contacted the merchants, the correct items appeared, end of story. No one sued anyone. These things happen.

A delay in shipping a book is not an error of "real significance" in my view, and I imagine that most people would agree with me.