Re: Pokerroom boycott!
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Pokerroom has consistently handled PR and customer service at a level few other sites manitain (Stars, for example). Keep up the good work.
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Pokerroom show some sense by attempting to have some good PR in the field. The other sites do not do this, that makes them fools, it doesn't make Pokerroom great.
Pokerroom's support may be better than their competitors, I'm not certain. It is still not that good though. The first layer of phone support are just monkeys who know very little, in addition sensible emails don't get answered for 24 hours sometimes. My last ~$5k cashout took three weeks, and I had much fun contacting support and not being answered promptly about what the delay was. A delay is understandable, a total lack of explanation regarding said delay is not.
Despite this I may conceed the point that their support is "good" vs the competition, but it still doesn't warrant this horrible rake change. I couldn't believe how much was being taken from every little pot in the short handed games.
It's pretty obvious this change hasn't been dreamt up to benefit us IMO.
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