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Thank you for your email.
Our game servers went temporarily down for emergency maintenance on
January 8th at approx. 22:04 pm ET.
If you were involved in a game prior to the outage, your account will be
credited according to the following rules.
If you were seated at a table, the following will occur:
- If you were "in the money" in a tournament (or S&G), then the
tournament will be paid out according to your chip position at the time
of the disconnect. If you were the chip leader in the tournament at the
time of the disconnect, you will win first place and be credited with
the money.
- If you were not "in the money", everyone in the tournament (including
those who busted early) will be refunded the full buyin for the event.
- If you were involved in a cash game hand, and would have lost money,
we have credited your account with the amount you would have lost. If
you would have won the hand, your account was credited with the total
amount you would have won.
You can always find the status of our game servers at the following
link:
http://www.fulltiltpoker.com/systemStatus.php
We certainly do apologize for the inconvenience, and are working on ways
to improve our network service to be more redundant, secure and stable.
We appreciate your patience and patronage at Full Tilt Poker.
Regards,
Peter
Team Full Tilt
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