[O Doyle Rules]

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Hey Teddy,

I may have missed it, but did this get escalated to PokerStar's upper management prior to you posting here or if not, how quickly did it get escalated after you posted about this?

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Hey Teddy,

I went back and re-read the original thread and I now see that PokerStars had escalated this to the highest level within 36 hours after you first posted about it here.

It can be debated how quickly this would have got resolved without this matter being posted here, but I am of the opinion if you had continued to correspond directly with PokerStars to get the issue resolved, the same result would have happened, maybe not nearly as quickly, but still would have been resolved.

No doubt PokerStars made a mistake here, but once again I am impressed that in the end they admitted their mistake, and apologized for it.

I am also confident that they will learn from their mistake so it will decrease the chance of this same sort of error occurring in the future.

I think we need to ask ourselves these questions:

If other Poker sites would have made a similar error would they have admitted it so quickly and apologize for it?

Are we glad that at least PokerStars is making an effort to detect bots, even at the nano-limits? And how do we feel about their efforts (to detect bots) compared to other sites?

As I said before, anyone can make a mistake, the important thing is having the ability to admit your mistake, correct the mistake, apologize for it and work towards making sure it never happens again.