[WhatDoesCallMean]

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I told my mom many times throughout this ordeal that even though Jeff's replies were written rather condescendingly, it was still somewhat refreshing that she was getting cogent, quick replies (something she would never get from Party or any other site). I am not out to embarrass anyone, especially two of the sharpest and most conscientious guys in this industry.

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well done for getting a favourable resolution to the situation and also a well done to all here(im obviously excluding myself) for posting and making Stars sit up and take notice.

my only pain with this now is Jeff - while it is 100% true that you or your mom wouldnt have received any kind of readable replies from Party, i dont feel the point is to compare and contrast Stars and Party......if they only try to improve on the CS that Party offers, it is a very poor state of affairs.

also, while i cannot and would not try to belittle either Jeff or Lee, stating that they are two of the sharpest and most conscientious guys in the industry may be an exaggeration.......one was too stubborn and pig headed to admit that perhaps he made a mistake and the other was willing to take his word on it.

AND, why is it that Stars seem unwilling to listen to individual complaints about a situation but they will go to the highest levels when there is a massive long thread in 2+2 about it? this is the second time in a few short months that they have only acted once the zoo got their knickers in a twist bout something.....to me, this is not good enough - they are either a market leader or they are not.

again, well done on clearing both your own and your mothers names....now go visit her more often [img]/images/graemlins/tongue.gif[/img]