situation from a local room, opinions wanted
 

Local room here in Dallas. One of the nicer rooms in Dallas. Game is 2-5, rake is anywhere from $3 to $10(if the pot is > $1000). The point is that the rake is not outrageous, but it's still high imo. They bring in good food, and have a loaded snack bar, it's a really nice place, so I think it's worth the extra juice.

Situation: New dealer in the box, we're 7 or 8 handed, and I've never seen this dealer before. All the regular dealers are out of town at the moment, apparently. She doesn't seem familiar with shuffle, riffle, shuffle, shuffle, cut. When she pitches cards, a trained eye could spot them, although it would be obvious they were trying to spot them, i.e., they fly up just a hair flashing a color.

In two orbits the following happens;

She pitches a card to player x, and it flys up in the air. She then pitches a card to me in the same deal, a jack. Then she pitches my last card to me, another jack, and it flys face up. She apologizes, I nod, and then fold my J-3o.

Next orbit, she throws me a queen, then she throws me another queen, face up again. Out of frustration I muck my Q-2 face up. At this point it's clear to several players she's never dealt before, myself included. Flashing bottoms of the cards, not shuffling correctly, and misdealing 3 cards face up within two orbits. Even more frurstrating is that several of us are 300 BB's deep, and now playing with an inexperienced dealer.

I didn't say anything to her when I mucked my cards. I apologized to the table when I mucked face up, as it was in bad practice and unfair to the rest of the table. I was not having a losing session: the point is that I didn't cause a scene about her obvious lack of experience.

I had also tipped her a combined $10 on the four previous hands that I had won.

The next round of cards, instead of pitching me a card, she palms it and forcefully slams it down in front of me, and then glares at me. At that point I calmly racked up my chips and cashed out. One of the guys that runs the game started telling her she couldnt do that to the players. I think someone wanted to get close to her, so they gave her a job dealing cards for likely $50+/hr.

My question is, how would you have dealt with this situation, and let's suppose you owned/operated the card room and were confronted with this situation, what would your response be?

Re: situation from a local room, opinions wanted
 

I would not have tipped or no more than $1/pot.

If she worked for me I would fire her or transfer her to drink serving duty with more dealer training on her time.

Re: situation from a local room, opinions wanted
 

I don't own/operate the card room, but let me reiterate what tips are about. You should always tip dealers who perform adequately. You should educate lackluster dealers by reducing/eliminating tips.

Quality dealers need to be adequately compensated such that they can actually afford to deal. If the poker room manager wants to give a chick a job to blow him, he needs to pick up the slack.

Re: situation from a local room, opinions wanted
 

What was the timeline? Did you tip her after the 2nd misdeal?

I think it's important to let management know about these sorts of things, especially if you are a regular. It's her livelyhood vs yours.

Re: situation from a local room, opinions wanted
 

The place charges you a premium price and supplies what you consider a substandard dealer.

Don't blame the dealer.

Re: situation from a local room, opinions wanted
 

Rack up, mention it to manager.
No more tips for her until she learns how to deal and not be a bitch.
It doesn't really matter that your JJ and QQ got messed up. If your A7 and K8 turned into AA and KK, you would be less pissed, huh?
It doesn't really matter how much people have in front of them. They are charging a higher than normal rake, and you should get higher than normal service. And you didn't.

Re: situation from a local room, opinions wanted
 

Dallas is hurting for dealers right now because many of the good dealers are in Vegas dealing @ WSOP. I personally know six long time dealers from Dallas that are up here.

You should let the room management know you're not happy with her but there may not be a lot they can do until the WSOP is over and they get their dealers back...

Let the room management know that you understand they are short experienced dealers and encourage them to help her become a good dealer. Maybe try to do that yourself, don't have an adversarial relationship with her if you can avoid it. Be nice and chat her up a little away from the table. When at the table and she does a good job, tip her and comment specifically on why you're happy (ie. "You're really keeping the game moving along" or "Your pitch is improving, you aren't flipping those cards up as much" but be NICE and sincere in these comments.) When she messes up, don't tip her but don't glare or anything, just don't tip. Positive reenforcement works for dogs, maybe poker dealers too...

Re: situation from a local room, opinions wanted
 

"I can see the cards"
"I can see the cards"
"I can see the cards"
"I can see the cards"
"I can see the cards"
"I can see the cards"
"I can see the cards"
"I can see the cards"
"I can see the cards"

Every time she pitches a card that you can see. She's doing her job terrible and needs to be told what she's doing wrong until she either starts doing it right or has a breakdown and leaves the table crying so that someone who knows what they are doing will replace her ahead of schedule. Tipping this dealer is like feeding a dog scraps from the table, they will never learn.

Re: situation from a local room, opinions wanted
 

[ QUOTE ]
Every time she pitches a card that you can see. She's doing her job terrible and needs to be told what she's doing wrong until she either starts doing it right or has a breakdown and leaves the table crying so that someone who knows what they are doing will replace her ahead of schedule. Tipping this dealer is like feeding a dog scraps from the table, they will never learn.


[/ QUOTE ] Truthfully not tipping will not teach a dealer to deal better. I would pull the dealer aside while she's on break and mention your concerns. Just give her a few tips on things to work on. If this doesn't work talk to the room manager.

Re: situation from a local room, opinions wanted
 

FLOOR!