Ultimatebet continued downtime...Questions
 

yo,
I'm sorry to post this, but i have tried searches to no avail for meaningful info instead of "i want money" or "their software sucks".

Has anyone heard anything except the "server upgrade" line from UB? I think it may take a while to replace a server, but the silence is odd from a usually communicative website.

If anyone has any info, it'd be good to know. If not, sorry for the post!

Regards,
Pete Harris

Re: Ultimatebet continued downtime...Questions
 

unfucking real....after working perfectly for an hour or two, i'm sitting in an 8/b game with $40, run it up to $80, then the site goes down again, and it lists me as having LOST the $40

if this sticks i'm [censored] done with UB for good

Re: Ultimatebet continued downtime...Questions
 

it is odd that UB is having such trouble, I mean i'm guessing it is simply transitional issues, not a 'conspiracy' as most anti-online gaming people will run around shouting.

If you email them and explain, they will credit you - i mean, hand histories must be kept intact somewhere.

Re: Ultimatebet continued downtime...Questions
 

this cracks me up. i stopped playing on UB about 4 months ago, due to it always being down and the stupid "bet pot" button. but i missed the $40 + $4 tourneys, so 2 days ago i started up again. i sign up for the 6pm $40 + $4 tourney today, and it crashes. what a f'n joke.

Re: Ultimatebet continued downtime...Questions
 

6:19pm ET, site is 'closed for repairs'.

Ah well, 80% of my BR is on ice tonight, so i may just go to bed early. Bless em.

Re: Ultimatebet continued downtime...Questions
 

This happened to me last night. I got an e-mail saying that the chips our table were "frozen" until they could look into it. Everything checked out and they posted the money I had at the table back to my account.

On the other hand I just got to heads up in an SnG and the sites now gone down completely.

It would be really nice if they could make some kind of statement before they lose all credibility.

Re: Ultimatebet continued downtime...Questions
 

Whatever the hell UB is doing, it is horrid. Any downtime over a 12 hour period is unreal. I have been playing on UB since 2003 but once it is finally back up I am going to send support a long email how this is BS. Though the only response I will probably get is "We apologize, blah blah blah, upgrade, blah, striving to make your experience better, blah blah"

Re: Ultimatebet continued downtime...Questions
 

it's not 12 hrs now, it's at least 3 days since i had no trouble getting into UB. That's why the silence is so odd, they should have dozens of email staff saying "sorry sorry it's just servers!"

It's the lack of reassurance that is odd for a usually solid CS site.

Re: Ultimatebet continued downtime...Questions
 

UB...

The best software on the net.

And the worst software on the net.

Re: Ultimatebet continued downtime...Questions
 

I think you have to give UB a break. They have not been down like this for a long long time. They must be going through a major upgrade and looks like it took longer than they thought. There about 20 sites out there, why not just play there for a while. This is the only site I play on. It will be a good break for me to other things.

Scotty O

Re: Ultimatebet continued downtime...Questions
 

This is the only site where I'm currently ITM in a Sit and Go and can't get back in because it's down for repairs.

Re: Ultimatebet continued downtime...Questions
 

[ QUOTE ]
This is the only site where I'm currently ITM in a Sit and Go and can't get back in because it's down for repairs.

[/ QUOTE ]

If the site went down during the sit n go they should refund you.

Re: Ultimatebet continued downtime...Questions
 

authentication service not available, still

Re: Ultimatebet continued downtime...Questions
 

WTF is with them lately?

Maybe I should move to stars...

Nah

Re: Ultimatebet continued downtime...Questions
 

haha suckas I withdrew last night!

Re: Ultimatebet continued downtime...Questions
 

Wow... still down

When the [censored] are they going to get their [censored] together?

Re: Ultimatebet continued downtime...Questions
 

FWIW, I got an email from them yesterday (without emailing them myself) apologizing for the downtime and assuring me that my funds are safe.

Re: Ultimatebet continued downtime...Questions
 

[ QUOTE ]
it's not 12 hrs now, it's at least 3 days since i had no trouble getting into UB. That's why the silence is so odd, they should have dozens of email staff saying "sorry sorry it's just servers!"

It's the lack of reassurance that is odd for a usually solid CS site.

[/ QUOTE ]

They are not a usually solid CS site, at least not in the long view. When I played there regularly in 2002-2004, they were always going down or lagging horrendously because of server problems.

Yesterday, they sent me an email with no text and two attachments. I'm assuming that this was the email that other people got with logs of their transaction history before the server maintenence, but I can't believe any business would expect someone to open attachments in an email with no text.

I had just started dabbling on UB again for the first time in a few years, but I'll be withdrawing it all again as soon as they are back up and running.

scrub

Re: Ultimatebet continued downtime...Questions
 

Attention Players -

We are currently upgrading our servers to better serve you. Please check back with us soon.

Sincerely,

Management


BS

Re: Ultimatebet continued downtime...Questions
 

[ QUOTE ]
I think you have to give UB a break. They have not been down like this for a long long time.

[/ QUOTE ]

A site like UB should not go down like this. They have been in business way too long to not have their act together by now.

Re: Ultimatebet continued downtime...Questions
 

Christ...

Anybody have an estimation as to when they're back up?

Re: Ultimatebet continued downtime...Questions
 

Back for me. 4700 players online

Re: Ultimatebet continued downtime...Questions
 

if you were in an sng what happened?

Re: Ultimatebet continued downtime...Questions
 

[ QUOTE ]
If you email them and explain, they will credit you - i mean, hand histories must be kept intact somewhere.

[/ QUOTE ]

the not-so-funny truth is that this is the second time this has happened to me where the site crashed and my account mysteriously lost all the funds on the table....i play at ultimatebet because i love the tourneys and the software....but i am getting really [censored] sick of this

Re: Ultimatebet continued downtime...Questions
 

And.... they're back.

For now.

And no [censored] STTs either.

Sucks for us SnG players

Re: Ultimatebet continued downtime...Questions
 

[ QUOTE ]
Wow... still down

When the [censored] are they going to get their [censored] together?

[/ QUOTE ]

it would be a whole lot better if they just rushed through whatever upgrade they're doing and then have 1000 threads here about how stupid they are......

Re: Ultimatebet continued downtime...Questions
 

Back up and running here but all the money I had in 2 games when they crashed is locked up.

Re: Ultimatebet continued downtime...Questions
 

They havn't upgraded anything.

And the cashier takes half an hour to load.

Some upgrade.

Re: Ultimatebet continued downtime...Questions
 

[ QUOTE ]
[ QUOTE ]
Wow... still down

When the [censored] are they going to get their [censored] together?

[/ QUOTE ]

it would be a whole lot better if they just rushed through whatever upgrade they're doing and then have 1000 threads here about how stupid they are......

[/ QUOTE ]


I hear what you're saying, but there is just no excuse for being down this long.

Re: Ultimatebet continued downtime...Questions
 

[ QUOTE ]
Back up and running here but all the money I had in 2 games when they crashed is locked up.

[/ QUOTE ]

locked up = "money in play" or just not there at all?

Re: Ultimatebet continued downtime...Questions
 

[ QUOTE ]
locked up = "money in play" or just not there at all?

[/ QUOTE ]
I can see the money in my account. It says "real money at tables" ... But I'm not at a table. I'm guessing it'll be back to me soon.

Re: Ultimatebet continued downtime...Questions
 

ahhh

my money had completly disappeared....they just put it back along with sending me an apology

Re: Ultimatebet continued downtime...Questions
 

This is the first time i have had any trouble with UB. I started having problems at like 4:30 and played about 3 hands in each of the 3 SNG's I was playing, i have been playing here for over 3 years and think its the best fastest softawre out there. All i know is that if i dont get my money back......good bye UB

Re: Ultimatebet continued downtime...Questions
 

[ QUOTE ]
it would be a whole lot better if they just rushed through whatever upgrade they're doing and then have 1000 threads here about how stupid they are......

[/ QUOTE ]

No company ever plans to have an upgrade that lasts more than 2-3 hours, maybe a bit longer in hard cases. Their initial announcement at the tables 2 days ago was for '2-3 hours' till they are back to normal. Instead they were down for about 18-19 hours straight - no explanation ever given. And now they are up/down/barely working - no way any of this was ever planned, it pretty obvious things went wrong in a major, major way and I am sure they are now in a panic mode trying all sort of things to stabilize the situation.

The fact that all prior transaction history has disappeared from the client interface makes it very likely that some sort of database migration was involved, perhaps they also migrated to a new server-side software and just didn't do enough testing beforehand to ensure performance won't suffer. I always liked their client, especially the miniview mode, but it looks their server side team could use some serious help.

Re: Ultimatebet continued downtime...Questions
 

well.... I was just about to drop a deposit on UB but looks like a good time to hold off.

Re: Ultimatebet continued downtime...Questions
 

[ QUOTE ]
haha suckas I withdrew last night!

[/ QUOTE ]

Did the same

Re: Ultimatebet continued downtime...Questions
 

[ QUOTE ]
well.... I was just about to drop a deposit on UB but looks like a good time to hold off.

[/ QUOTE ] Everything is back to normal. I'm crushing the NL games right now for 700 BB's. [img]/images/graemlins/laugh.gif[/img]

Re: Ultimatebet continued downtime...Questions
 

[ QUOTE ]
Everything is back to normal. I'm crushing the NL games right now for 700 BB's.

[/ QUOTE ]

I just played like 10 hands and both tables froze on me. I am leaving a few hundred on the account and withdrawing the rest till they get their act together.

Re: Ultimatebet continued downtime...Questions
 

At the moment I can't get to a table. Just stays on the "Connecting to table..." message. I've waited 5+ minutes, and tried different games/tables, with no luck. SnGs appear to be working, but I'm afraid to try getting into one.

Re: Ultimatebet --down again
 

just went down again 1pm pacific time