Pokerstars Froze my account
 

After getting a 10 billionth hand promo email for PS I finally decided to set up up a PS account to at least clear a couple of deposit bonus's.

Set up the account, funded it with my VISA card no problems.

I'm a BRITISH citizen who holds a US Green card (permanant resident)

I'm away from my home base in the USA right now so I thought what the hell I'll use my old UK VISA card.
It's in good standing, my credit history is clean etc.

Account funded no problem, I play for a couple of days. Get close to clearing the 1st $50 initial bonus then bam I'm frozen until I fax them my credit card, drivers license, utility bills, pound of flesh, mothers heirlooms etc.

Anyone else had this happen?
This is total BS and I would not have funded the account this way had I known. They didn't let me know up front this would be required.

It's just like those scammy sports betting sites that let you deposit then freeze the money until various conditions are met.

These are conditions I do not agree with in the first place. Seeing as I'd have to send these details off from a public locale right now I will not comply with them for at least 1 month.

Totally bad form from PS to pull this crap.

They need to be upfront about this kind of thing. I feel like I've been tricked by a site which is supposed to be reputable

Re: Pokerstars Froze my account
 

1) You should know if you're a long time reader of these forums prior to registering, that there is a much greater likelihood of problems in using credit cards online at any type of site from an IP located in a different country than that where the cc was issued, and thus that these types of inquiries are standard.

2) You are acting like they are trying to steal your money. Once they get the docs they will unlock your account if your story is straight up, and if you request/need extra time to clear your bonus because of time lost when the account was frozen, it is highly likely they will grant that request.

Re: Pokerstars Froze my account
 

I'm expected to go to a public unknown computer shop and just send off copies of my credit card/drivers license and utility bills.
It seems like that causes more of a security risk then the one they are supposed to be protecting.
Furthermore I'm 1,000's of miles away from home and I'm expected to provide them with utility bills as well?

My point is they did not need any of these items upfront and did not detail the fact that they would be required BEFORE I made the initial deposit.

Who can blame them? There is no chance I would even think about depositing if they were HONEST and UPFRONT about their policies.

Re: Pokerstars Froze my account
 

Here's a novel idea: Contact Stars before you deposit and tell them that you are a UK citizen living in the US with a green card, and you want to deposit using an old UK credit card that's still in force, but hasn't been used for some time.

If they say, "sure, go ahead," then lock your account, you might have something to complain about.

As it went down, cheers for Pokerstars.

Re: Pokerstars Froze my account
 

did you even read the terms and conditions? check out sections 3, 4.5, 6

Re: Pokerstars Froze my account
 

Well my UK credit card gets used regularly, so that's no reason.
However going back to the top....

Let's pretend I've never had a Pokerstars account and never had to provide all this info in order to make a deposit on a poker site. I used the same card to fund my Fulltilt account in the same manner with no problem whatsoever.

Shouldn't they let me know in advance all this stuff will be required?
Isn't it underhanded to get the cash then hold it hostage?

Re: Pokerstars Froze my account
 

lucky,

They have these procedures to prevent fraud, both against their players, and against 3rd parties whose cc numbers might have been stolen. These kind of things are standard not only for your situation, but in situations regarding removing large sums of money. Now some sites/networks justifiably have a bad rep for long delays and hassles in processing docs like Prima. But stars isn't one of those. And sending those docs via fax is highly unlikely to cause an problems. As to the utility bill, if you don't have one because you don't rent an apartment and live in some extended stay suite or something, then CALL them and tell them that.

Or you can just continue bitching here and it will all take longer. This is a one time deal and after that you won't have to worry about it.

Re: Pokerstars Froze my account
 

okay, so if some 3rd party stole your credit card and sent it to his friends in the States, it looks like those dummies at Stars will flag the transaction, but FTP will allow them to scam your money.

Okay, so you weren't concerned about the security of using another computer to actually give the credit card information to allow a transaction to take place. But now, you are concerned with security when it comes to giving the back up information like a utility bill.

SO which is the biggest security risk? The initial transaction or a utility bill and ID, ect. ?

Hahahaha. You are a tard.

Re: Pokerstars Froze my account
 

[ QUOTE ]
okay, so if some 3rd party stole your credit card and sent it to his friends in the States, it looks like those dummies at Stars will flag the transaction, but FTP will allow them to scam your money.

Okay, so you weren't concerned about the security of using another computer to actually give the credit card information to allow a transaction to take place. But now, you are concerned with security when it comes to giving the back up information like a utility bill.

SO which is the biggest security risk? The initial transaction or a utility bill and ID, ect. ?

Hahahaha. You are a tard.

[/ QUOTE ]

excellent logic except obviously I have my own laptop which is secure and would have to use a public computer in a store to do the scan using their scanner/fax etc.
I don't mind being called a tard but please get your facts right or you'll sound like an idiot.

Re: Pokerstars Froze my account
 

lucky...

give it up. no one reasonable is going to agree with you, no matter how much you think you are in the right.

PS froze the funds in your account for security reasons, and I believe it is stated in the Terms and Conditions that you shouldn't be surprised this has happened. You are inconvenienced, but I guess that's just TS.

Re: Pokerstars Froze my account
 

[ QUOTE ]
[ QUOTE ]
okay, so if some 3rd party stole your credit card and sent it to his friends in the States, it looks like those dummies at Stars will flag the transaction, but FTP will allow them to scam your money.

Okay, so you weren't concerned about the security of using another computer to actually give the credit card information to allow a transaction to take place. But now, you are concerned with security when it comes to giving the back up information like a utility bill.

SO which is the biggest security risk? The initial transaction or a utility bill and ID, ect. ?

Hahahaha. You are a tard.

[/ QUOTE ]

excellent logic except obviously I have my own laptop which is secure and would have to use a public computer in a store to do the scan using their scanner/fax etc.
I don't mind being called a tard but please get your facts right or you'll sound like an idiot.

[/ QUOTE ]
It the US, intercepting utility bill faxes is not a big problem.
hahahahahaha TARD

Re: Pokerstars Froze my account
 

I apologise, had no idea hahahahaha TARD was your signature.
Quite apt in your case considering how much help you've been.

Re: Pokerstars Froze my account
 

[ QUOTE ]
I apologise, had no idea hahahahaha TARD was your signature.
Quite apt in your case considering how much help you've been.

[/ QUOTE ]

You made a suspect transaction, now Stars wants proof that you or they are not getting scammed.

A) Send in the information they asked for, of all the sites they are probably the quickest and best with customer service. If you don't have all the information, contact them. Of all the sites, they are the quickest and fairest to work with.

-OR-

B) Whine, moan, complain. If I had known ahead of time they weren't going to put up with shady stuff, I would have gone elsewhere -- waaa waaa boo hooo!

Take your choice.
(HINT: option B will not get you your money)

Re: Pokerstars Froze my account
 

[ QUOTE ]
I apologise, had no idea hahahahaha TARD was your signature.
Quite apt in your case considering how much help you've been.

[/ QUOTE ]


lucky,

cardcounter is in fact a certified tard with a capital T (and "T" doubles for troll in the politics forum). However he does stumble on being right occasionally, and you have stumbled on being the tard in this situation.

BTW, have you even bothered to call customer support yet regarding the utility bill (assuming you can't in fact come up with one -otherwise you're a double tard)? I'm betting no.

Re: Pokerstars Froze my account
 

They should keep your account locked and sieze your money for being such a simpleton.

Re: Pokerstars Froze my account
 

[ QUOTE ]
They should keep your account locked and sieze your money for being such a simpleton.

[/ QUOTE ]

QFT

Re: Pokerstars Froze my account
 

in the past, I've sent sites proof of ID taken using a digital camera. no idea whether stars would accept this but might be worth asking if you have a camera available (or just take a good picture and see what happens).

Re: Pokerstars Froze my account
 

[ QUOTE ]
I'm expected to go to a public unknown computer shop and just send off copies of my credit card/drivers license and utility bills.

[/ QUOTE ]

Any site who didn't lock your account would be insane. Also, wtf, public computer? So you planned to play poker there or withdraw money from the site on a public computer and your plans are ruined now? ...and if you weren't going to play there or withdraw until later then verify your documents.....later? Sorry, but you're totally in the wrong here so calm down.