full tilt checks taking longer
 

I have read several people saying that the full tilt check process is taking longer and i agree. It was taking approximately a week or 6 days to receive a check now it seems to take a lot longer. Sent an email to them as it has now been over 10 days . they sent me back saying it is ten days after the it is processed. It seems that the processing time is taking somewhere int he extent of 5 days. SO it is technically about 15 business days which is starting to become ridiculous compared to some other sites such as stars. Are they falling apart again?

Re: full tilt checks taking longer
 

[ QUOTE ]
Are they falling apart again?

[/ QUOTE ]

It's not just FT that's falling apart, THE SKY IS FALLING APART!

Re: full tilt checks taking longer
 

wow nice to get intelligent responses but then again a you actually think you are funny now that is even more pathetic. You actually go around trying to crack one liners and they are never funny. Get a LIFE!!!

Re: full tilt checks taking longer
 

milk was a baaaaaad choice

stars check took me close to a month, so its not better elsewhere

Re: full tilt checks taking longer
 

I've noticed this too. Requested on the 11th and processed on the 13th, still haven't gotten the check.

Re: full tilt checks taking longer
 

[ QUOTE ]
wow nice to get intelligent responses but then again a you actually think you are funny now that is even more pathetic. You actually go around trying to crack one liners and they are never funny. Get a LIFE!!!

[/ QUOTE ]

Just a thought, but perhaps rhetoric like "Are they falling apart again?" is what brings out these responses? Your post wasn't as negative as some, but I think people get tired of the "sky is falling" attitude that pervades so many of these threads. FT cheques taking longer is disappointing, but I hardly see how it is evidence that they are falling apart.

Just my $0.02.

Re: full tilt checks taking longer
 

they processed by request in 24hrs but I have not received my check yet. That was 9 days ago. It once took the post office 2 weeks after it was postmarked to deliver it.

Re: full tilt checks taking longer
 

[ QUOTE ]
they processed by request in 24hrs but I have not received my check yet. That was 9 days ago. It once took the post office 2 weeks after it was postmarked to deliver it.

[/ QUOTE ]

Damned postal system is falling apart!

Re: full tilt checks taking longer
 

apr 13 approved with email confirmation

apr 26 received check in mail
sent by airmail from escondido ca 92033

must have been on a hang glider

Re: full tilt checks taking longer
 

I am just saying that the checks seem to take a lot longer than they used to. I like the site but the check process seems to be slowing down just wanted to know if anybody else had seen this occuring. Site is still good everything else is fine-nothing is falling apart or down just wanted to know.
Thanks

Re: full tilt checks taking longer
 

It's been pretty variable for me. I've requested a lot of checks in the last couple months, most take 7-10 business days from time of request, a couple have been faster, and one never showed up. I kinda think it's mostly the postal service's fault.

I did get the check that never showed up resolved, the credited my FTP account about 5 weeks after I requested the check. I started complaining about 2-3 weeks after I requested it, took a lot of e-mails, but eventually it did get resolved.

Re: full tilt checks taking longer
 

I requested one the 19th and got it today.

Re: full tilt checks taking longer
 

i requested one april 23 early am, approved about noon the 23rd, recieved in the mail today

Re: full tilt checks taking longer
 

well it has been a while for me. April 16 is the date it was timestamped. very upset hearing that april 23 people timestamped withdrawals have already been paid.

Re: full tilt checks taking longer
 

mine was processed on 4/16 and received it today via Fedex!

Re: full tilt checks taking longer
 

[ QUOTE ]
mine was processed on 4/16 and received it today via Fedex!

[/ QUOTE ]

How happy you must be with 11 day service! No need to even call the toll-free number!

Re: full tilt checks taking longer
 

[ QUOTE ]
mine was processed on 4/16 and received it today via Fedex!

[/ QUOTE ]

fedex? are you sure?

I've requested checks (>$2500) since then and they've arrived via regular US mail. I don't care as much about the time it takes to get here as much as the security of using someone like fedex or ups who can actually track things and is responsible for lost items.

Re: full tilt checks taking longer
 

Was given confirmation for a check on April 9th, stating ten business days to deliver. E-mailed FTP today, who said to e-mail them back if it isn't here by next Friday (WTF). They blamed in on USPS of course.

Re: full tilt checks taking longer
 

Fed EX how is that possible? DId you request that? Anyone else not get their checks? i mean how long do i wait until i contact them and say what the hell happened to my check. This is very disappointing to me. 4/16 -4/28. That is a long time.

Re: full tilt checks taking longer
 

[ QUOTE ]

I did get the check that never showed up resolved, the credited my FTP account about 5 weeks after I requested the check. I started complaining about 2-3 weeks after I requested it, took a lot of e-mails, but eventually it did get resolved.

[/ QUOTE ]
Lucky You. I am waiting for a check since february. Cashout was approved on 2/12/07. LOL
Got only half the money and the other half still pending.
FTP is so full of xxxxx.

Re: full tilt checks taking longer
 

Original Message Follows:
------------------------

I thought checks over 2500 are mailed express?





Thank you for emailing into Full Tilt Poker Support.

We understand the effect this has on you due to the inconveniences
caused by our extended delivery times. After offering expedited delivery
to our players, we received reports that some players did not receive
their check within the 3-5 business days cited due to delays with our
check processor.

Unfortunately, the issues were beyond our control as our check processor
was not able to keep up with the demand for expedited delivery. Rather
than offer a service time line we were unable to meet, we had to make
changes to our delivery options so that players would receive their
checks within the time frame promised.

After reviewing actual delivery times, we are no longer offering the
option of expedited delivery. Checks will now be delivered by United
States Postal Service mail only and should arrive within 10 business
days from the time your withdrawal request is approved (1-3 days
processing and 3-7 days delivery time). Delivery times to destinations
outside the Continental United States will vary.

Thanks again for writing to us with your concerns and we do appreciate
your play at Full Tilt Poker. If there is anything else we can assist
you with, please let us know.

Regards,

Carolyn
Full Tilt Poker Support

That's why. No more expedited delivery.

Re: full tilt checks taking longer
 

7 weeks ago I requested a check and got it in 1 week. Last night I requested they change my processor to check from mywebatm (because that service is quickly falling apart) to checks. Today I get a response that says "Our records show that you have recently changed addresses. Please blah blah blah" they want me to give them my info again.

WTF. I've already done this (I don't have easy access to a fax machine). I have not changed addresses in the last 2 months (or the last 5 years for that matter). Do they just make this bs up to delay paying us? This might be the final straw for me. I'm so tired of getting jerked around from them in getting my money.

Its bad enough that we have to *contact* them through their super slow customer service to change our processor. There should be a button for that. Then they jerk you around for days before they say "ok, you are good to go"...and then you guys are saying that instead of a week for 2,500 plus checks, its going at 3 weeks to some?

This is unacceptable. I've been a loyal FT player for a year and a half...I guess I have to finally give stars my business.

cliff notes: FT lies and makes up reasons not to send you checks no matter how good of a customer you are.

***I just read the above message after I originally wrote this. It explains the delay, but its still unacceptable and doesn't account for them lying to me about changing addresses.

Re: full tilt checks taking longer
 

[ QUOTE ]
Original Message Follows:
------------------------

I thought checks over 2500 are mailed express?





Thank you for emailing into Full Tilt Poker Support.

We understand the effect this has on you due to the inconveniences
caused by our extended delivery times. After offering expedited delivery
to our players, we received reports that some players did not receive
their check within the 3-5 business days cited due to delays with our
check processor.

Unfortunately, the issues were beyond our control as our check processor
was not able to keep up with the demand for expedited delivery. Rather
than offer a service time line we were unable to meet, we had to make
changes to our delivery options so that players would receive their
checks within the time frame promised.

After reviewing actual delivery times, we are no longer offering the
option of expedited delivery. Checks will now be delivered by United
States Postal Service mail only and should arrive within 10 business
days from the time your withdrawal request is approved (1-3 days
processing and 3-7 days delivery time). Delivery times to destinations
outside the Continental United States will vary.

Thanks again for writing to us with your concerns and we do appreciate
your play at Full Tilt Poker. If there is anything else we can assist
you with, please let us know.

Regards,

Carolyn
Full Tilt Poker Support

That's why. No more expedited delivery.

[/ QUOTE ]

WHEn did you receive this e mail from them?

Re: full tilt checks taking longer
 

Ok so let me get this straight i request and get timestamped on April 16 which is a monday. IS it 10 business days from that point or what date. I have requested 5 checks prior to this and they all came within 5 business days of the request and timestamp andnow this? Anyone can clarify?

Re: full tilt checks taking longer
 

[ QUOTE ]
[ QUOTE ]
mine was processed on 4/16 and received it today via Fedex!

[/ QUOTE ]

fedex? are you sure?

[/ QUOTE ]


I've requested checks (>$2500) since then and they've arrived via regular US mail. I don't care as much about the time it takes to get here as much as the security of using someone like fedex or ups who can actually track things and is responsible for lost items.

[/ QUOTE ]Yes Fedex! It was sent from another processor and bank. My last check was for $2500 and it was sent regular mail. This one was for $1800 and I did not request delivery by courier.
There was a delay of 9 days from when my cashout was processed to when it was shipped. This may be due to them changing processors and banks.
Why did they send it Fedex? No Idea.

Re: full tilt checks taking longer
 

still bothers me --i am not sure whether they are starting to have problems

Re: full tilt checks taking longer
 

well, to follow up on my previous post, Full tilt told me that they had indeed made a mistake and that I didn't need to resend my info in order to cash out a check. They even gave me a 26 dollar token to appease me for getting jerked around. Now, I'll get to see just how long it takes to get the check.

Re: full tilt checks taking longer
 

[ QUOTE ]
Original Message Follows:
------------------------

I thought checks over 2500 are mailed express?





Thank you for emailing into Full Tilt Poker Support.

We understand the effect this has on you due to the inconveniences
caused by our extended delivery times. After offering expedited delivery
to our players, we received reports that some players did not receive
their check within the 3-5 business days cited due to delays with our
check processor.

Unfortunately, the issues were beyond our control as our check processor
was not able to keep up with the demand for expedited delivery. Rather
than offer a service time line we were unable to meet, we had to make
changes to our delivery options so that players would receive their
checks within the time frame promised.

After reviewing actual delivery times, we are no longer offering the
option of expedited delivery. Checks will now be delivered by United
States Postal Service mail only and should arrive within 10 business
days from the time your withdrawal request is approved (1-3 days
processing and 3-7 days delivery time). Delivery times to destinations
outside the Continental United States will vary.

Thanks again for writing to us with your concerns and we do appreciate
your play at Full Tilt Poker. If there is anything else we can assist
you with, please let us know.

Regards,

Carolyn
Full Tilt Poker Support

That's why. No more expedited delivery.

[/ QUOTE ]

this is typical ftp in my experience. the explanation for not offering overnight is that it takes to long to get there? because th eprocessor had too many overnights? so instead the can process regular mail more quickly?

ftp customer support and cashier functionality soo bad.

Re: full tilt checks taking longer
 

I just ordered a check and it says
Status: Processing

Do I still need to be approved via email or is that it. This was like 30 hours ago I got this email.

Do I need to email them and make sure they are approving it?

Re: full tilt checks taking longer
 

Well, lucid, you might want to write them. My saga continues.

I send email asking to change processor to check. I get reply that since I changed addresses I need to resubmit info to get checks. I send email telling them (strongly) that this is their mistake and I haven't moved and for them to quit jerking me around. The reply "sorry, our mistake, you are good to go" and give me a 26 dollar tourny token. I then send email asking for withdrawal again, this time I'm denied because they tried to send the 5k to mywebatm (which if mywebatm didn't have limits, the money would have been sent to them).

This is f'n insane. And the super slow responses from emails are driving me out of my skin. I can't believe we have to email them before we can make the withdrawal for checks. They should have an option to choose that will cut out that one email. Each email costs us 12-24 hours in time. And when they screw up, like they have with me, it costs us days. So irritating.

Re: full tilt checks taking longer
 

Haven't read 20+ responses before me, but I got a check on Friday, 2/27, that I had requested on 2/19. 8 days instead of 7 for previous checks so no real difference for me.
Josh

Re: full tilt checks taking longer
 

[ QUOTE ]
Haven't read 20+ responses before me, but I got a check on Friday, 2/27, that I had requested on 2/19. 8 days instead of 7 for previous checks so no real difference for me.
Josh

[/ QUOTE ]

I don't like reading previous posts myself. Josh, do you have any other helpful info that is any older than 2 months? Anything newer can't help us at all. I'm looking for withdrawal times from at least 2 years ago.

Re: full tilt checks taking longer
 

[ QUOTE ]
[ QUOTE ]
Haven't read 20+ responses before me, but I got a check on Friday, 2/27, that I had requested on 2/19. 8 days instead of 7 for previous checks so no real difference for me.
Josh

[/ QUOTE ]

I don't like reading previous posts myself. Josh, do you have any other helpful info that is any older than 2 months? Anything newer can't help us at all. I'm looking for withdrawal times from at least 2 years ago.

[/ QUOTE ]

Dates I typed were wrong. Meant April, not February. Kodfish, for 38 posts you sure can act like a dick like a 2+2 veteran.

Josh

Re: full tilt checks taking longer
 

Josh, ok relax...you have to understand why I had that response. It looked like you were giving us info that was not helpful at all and it was compounded by the fact that you didn't read any of the earlier threads.

Re: full tilt checks taking longer
 

Requested it on Monday received the following Thursday.. Id say pretty good turn around.

Re: full tilt checks taking longer
 

Sent full tilt an e mail today regarding my check which was processed on the 16rh. They skipped the standard e mail and sent me directly the head cashier which is at least a step i think. Now waiting for a response from a senior cashier or am i getting the run around. I am a semi big time player. I do not think they want to lose the amount of rake i make for them. But i will not play on the site until i get this check. let's see what the senior cashier has to say

Re: full tilt checks taking longer
 

I cashed out on the 23rd, approved on 26th and check arrived on 30th. This even though they somehow took the abbreviation CT in my street name to mean Crescent.

Re: full tilt checks taking longer
 

Okay I requested a check a week ago. Still no reply. Sent multiple emails. Nothing.

what the [censored].

Re: full tilt checks taking longer
 

OK got an email today saying they have a new check processor. they said they sent it to them marking it urgent and will get back to me as soon as possible. I usually do get my checks in 5 days. This is very bad. Anyone know who the new processor is? Also there are now over 15 people I know who have not received their checks who had there checks process on or before APril 18. Unacceptable!

Re: full tilt checks taking longer
 

requested 4/24, received 4/30.... they're doing fine for me.