What do you guys honestly think will happen to my NT acct
 

1)So during all the p2p transfers last week, my acct got locked. I sent in a scan of my driver's liscense and utility bill. It's been 4-5 days and I still haven't heard from them. No email , nothing. Acct still locked. I have no money in there but I still want my acct activated to put reload bonus money in there.
2)After my acct got locked I used a friend's NT acct to do more transfers. Everything was legal as I made no transfers to any gambling sites. Only accepted money from US players. Unfortunately one of the [censored] I did a transfer for is under investigation for scamming someone and as a result my friend's acct is locked and under investigation with 10K of my money stuck in there. When he tries to log in, it says to contact them via email which my friend did and it's been 3-4 days and no response. When we try to contact them, the guy on the phone says "investigations" don't have a phone number and to wait for an email. Will I get my money back or am I [censored]?
3)Given the way the transfers were done (peer 2 peer),why does NT have to investigate anything? If someone transfers you money with agreement that you will transfer them money on Stars, and you scam them by not following thru on Stars, that should have nothing to do with NT right??Even when you do transfers from Stars to Stars, it says they are not responsible for any disagreements between the players.So now bc someone else is doing some scamming, I am on the hook for 10K. Am I missing something here?

Re: What do you guys honestly think will happen to my NT acct
 

You're screwed.

Re: What do you guys honestly think will happen to my NT acct
 

[ QUOTE ]
You're screwed.

[/ QUOTE ]

I know this won\'t help my cause
 

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You are now chatting with 'Christopher'
Christopher: Welcome to our live chat service. How may we help you?
albert: hi, my acct is locked
albert: its been 4-5 days and ive sent in the approp documentss
albert: and i haven't got any replies
Christopher: Before we proceed, may I ask your security question please?
Christopher: What was your first pets name?
albert: xxxxx
Christopher: Thank you, one moment please while I look over your account.
Christopher: It appears that we require another copy of your government issued ID that is not cropped (meaning all edges, corners and the front and back are visible). Once we are able to verify that document we should have no trouble activating your account.
albert: but I did resned that
albert: resend
albert: i originally sent one image with both utillity bill and drivers liscene on one image
albert: then I resnt on 4 seperate images
Christopher: We did receive an email on February 2nd, but the ID was in the same cropped state that unfortunately does render the ID unacceptable. Thus you will need to resend that documents but making certain to have all edges and corners visible, as well as the front and back and the ID must be signed.
albert: ok answer me this please!!!
albert: WHY do you guys not respond by email or phone to tell me ANY of this!!
albert: after I originally sent the first email I got no response
albert: then I live chatted with you guys and was told it was cropped
albert: but that was 2 days later
albert: then I resent and still didnt hear anything for so long!
Christopher: Unfortunately we are experiencing large levels of emails and cannot respond to them instantly. We do not have agents available at this to call clients regarding these kinds of issues due to our increased call volume.
albert: and now I have to contact you again!
albert: but if my email was not suitable, how am I supposed to know
albert: i could be waiting for weeks thinkign everything is fine
Christopher: Unfortunately I do not know why you were not sent an email regarding the status of your documents. I do understand your frustration but as I was not the agent who reviewed your documents I cannot say why the email was not sent. I do apologize for the inconvenience.
albert: ok im looking at the images i sent and none of them are cropped
albert: the only thing is that the driver's liscene has no signature on the front
albert: only the back
albert: but that is how our drivers liscence is here in Ontario
Christopher: Unfortunately if the certification agent who has reviewed your documents has determined that they are cropped. If they were re-requested, that is all I will be able to tell you to do to open your account is to re-scan the licence with all edges and corners completely visible.
albert: but they are
albert: is there a direct phone number I can call?
albert: maybe he needs glasses
albert: i am an optometrist
Christopher: You may call our customer service, but they will tell you the same thing I have. The documents have been sent multiple times and have been reviewed by more than one agent, each of whom left the note that the ID was cropped. The utility bill was fine, but the ID unfortunately is in an unacceptable state.
albert: can i send it directly to you and you can take it to them and ask them where it's cropped
albert: I want to talk to one of these agents who will explain to me with the image in front of him/her where it is cropped
Christopher: Unfortunately the certification department is not in on weekends nor during the evening and as a result it will be faster to send it to [email protected] and they will be able to respond when they have an opportunity.
albert: but they don't respond!
albert: i send it, wait a few days and then end up talking to your department
Christopher: Please include a request for a response when they begin reviewing your documents to make certain that you are aware of the status of the documents.
albert: after I resent them and didn't get a response, i emailed them and still didn't get a response. That's why Im talking to you now
albert: can I send it to you and you can look at it right now?
Christopher: I do understand your frustration, but unfortunately I am not a certification agent and cannot process the documents for you. I do apologize for the delay, once your resend, you should receive a response before the end of the week as long as the document in question is in an acceptable state.
albert: I know you cannot process the documents, i just want you to confirm that they are not cropped so I don't think I am insane
albert: I am looking at these images ove and over
albert: maybe I've gone insane and I see things that are not there
Christopher: I really do wish I could do that for you, but the documents are sent to the certification department which I do not have access to and would not be able to see and verify once sent. I am sorry for that, I understand that you want to get the account up and running. What I suggest is calling us on Monday during the day and sending them then, or sending them now and contacting us via phone on Monday to hopefully have it looked into for you.
albert: i've sent them 4 times
albert: i guess i'll send them a fifth time
albert: just for fun
albert: thanks
albert: goodnite
Christopher: Your welcome, a pleasant evening to you as well. Thank you for choosing NETELELR!
Chat session has been terminated by the site operator.

Re: I know this won\'t help my cause
 

Thank you for choosing NETELELR! They went and changed their name on ya.

Where was the enjoy!!! Which seems to be missing from the end of the chat session?

Slim you will get your account unlocked. Being a weekend probably not a good time to expect this. Hopefully Monday they will take care of ya.

-Brendan

Re: I know this won\'t help my cause
 

[ QUOTE ]
Thank you for choosing NETELELR! They went and changed their name on ya.

Where was the enjoy!!! Which seems to be missing from the end of the chat session?

Slim you will get your account unlocked. Being a weekend probably not a good time to expect this. Hopefully Monday they will take care of ya.

-Brendan

[/ QUOTE ]

I need to borrow that golden gun of yours.

Re: I know this won\'t help my cause
 

What about my point number 3)? Am I right or wrong ? WHy should NT care if a client sends money to someone and got scammed? NT has nothing to do with Stars.

Re: I know this won\'t help my cause
 

[ QUOTE ]
What about my point number 3)? Am I right or wrong ?

[/ QUOTE ]

Of course you are correct. Neteller's behavior has been patently ridiculously. Yet some posters here will tell you it's all Bill Frist's fault.

Re: I know this won\'t help my cause
 

It is all Bill Frist's fault.

What that POS did was way worse than anything Neteller has done.

If U.S. Neteller account holders don't get paid, Bill Frist should be considered the primary one responsible for it.

Re: I know this won\'t help my cause
 

[ QUOTE ]
It is all Bill Frist's fault.

What that POS did was way worse than anything Neteller has done.

If U.S. Neteller account holders don't get paid, Bill Frist should be considered the primary one responsible for it.

[/ QUOTE ]

ban

Re: I know this won\'t help my cause
 

You want to have me banned for being upset with Bill Frist?

Anyone who tries to defend Bill Frist and what he did has to fall into one of 3 categories:

1. They don't reside in the U.S.
2. They don't gamble online
3. Completely clueless about the entire situation

Viper, I sure hope you have money stuck at Neteller like so many others but judging by your response, you probably don't.

Re: I know this won\'t help my cause
 

so I got 1) resolved. I resent the exact same email with the documents that was sent a few days ago and this time they re-opened it. Go figure. Unfortunately this acct has no money in it anyways but it gives me a little bit of hope that I can get them to reopen my friend's acct which has all my money in it.

Re: I know this won\'t help my cause
 

[ QUOTE ]
[ QUOTE ]
It is all Bill Frist's fault.

What that POS did was way worse than anything Neteller has done.

If U.S. Neteller account holders don't get paid, Bill Frist should be considered the primary one responsible for it.

[/ QUOTE ]

ban

[/ QUOTE ]


Why are so many on 2+2 so quick to want to ban people?

The poster is wrong in thinking Bill Frist somehow absolves Neteller's wrongdoing, but that's no reason to ban him.

Re: What do you guys honestly think will happen to my NT acct
 

[ QUOTE ]
1)So during all the p2p transfers last week, my acct got locked. I sent in a scan of my driver's liscense and utility bill. It's been 4-5 days and I still haven't heard from them. No email , nothing. Acct still locked. I have no money in there but I still want my acct activated to put reload bonus money in there.
2)After my acct got locked I used a friend's NT acct to do more transfers. Everything was legal as I made no transfers to any gambling sites. Only accepted money from US players. Unfortunately one of the [censored] I did a transfer for is under investigation for scamming someone and as a result my friend's acct is locked and under investigation with 10K of my money stuck in there. When he tries to log in, it says to contact them via email which my friend did and it's been 3-4 days and no response. When we try to contact them, the guy on the phone says "investigations" don't have a phone number and to wait for an email. Will I get my money back or am I [censored]?
3)Given the way the transfers were done (peer 2 peer),why does NT have to investigate anything? If someone transfers you money with agreement that you will transfer them money on Stars, and you scam them by not following thru on Stars, that should have nothing to do with NT right??Even when you do transfers from Stars to Stars, it says they are not responsible for any disagreements between the players.So now bc someone else is doing some scamming, I am on the hook for 10K. Am I missing something here?

[/ QUOTE ]

Update: (Not that anyone cares, but just in case)

1)So after re-sending them the exact same email (for the 4th time) with my uttility bill and driver's liscence which they claimed was cropped, they finally re-opened my acct!
2)I got an email from investigations one week ago stating that my friend's acct is permanently closed:

Dear Mr. xxxx
Thanks for your email and understanding. The closure of your account is in no way a reflection of your credit. NETELLER is not going to press any charges against you. Please contact NETeller Refunds at [email protected] If you wish to have your funds in your account sent to you.

Regards,
____________________________________________
Sike Lu
Investigations Officer (456)
[email protected]
Toll Free: 888.258.5859
Local: 403.233.9466
Fax: 403.277.7996
www.NETeller.com



-----Original Message-----
From: "xxxxxxxxx>
Received: 06/02/2007 4:56 PM
To: "Investigations" <[email protected]>
Subject: RE: Account Closed [xxxxxx]


Hi,

Even though you cannot tell me who my acct is linked to, can you please confirm that I did not do anything illegal? I am pretty sure I know why it got investigated because I later found out that someone I had accepted money from had stolen some money. All I would like is for someone to clear my name and confirm that I did not knowingly do anything untoward or illegal. If your investigation showed otherwise, please tell me what the problem was that led to the closure.

Thanks,

xxxxx

Investigations <[email protected]> wrote:
Dear Mr. xxxxxxx

Your NETeller Account has been "Linked" to another NETeller Account that is in difficulty with NETeller. In keeping with the terms and conditions that you agreed to when you opened your account, your account and all other accounts linked have been permanently closed. I am prohibited by Federal Privacy Laws to tell you any information about who you are linked to.



If you wish to have your funds in your account sent to you, please contact NETeller Refunds at [email protected]

Regards,
____________________________________________
Sike Lu
Investigations Officer (456)
[email protected]
Toll Free: 888.258.5859
Local: 403.233.9466
Fax: 403.277.7996
www.NETeller.com



-----Original Message-----
From: "xxxxxxxxxx.ca>
Received: 01/02/2007 10:45 PM
To: [email protected]
Subject: RE: Account Closed


Hi,

Why is my account closed?


acct id:xxxx
secure id: xxxx



Well, after a couple of emails to [email protected] with no response, I called them 20 min ago and they're wiring the money to the bank acct! It's almost as if they read 2p2.

Re: What do you guys honestly think will happen to my NT acct
 

"I am prohibited by Federal Privacy Laws to tell you any information about who you are linked to. "

Interesting statement from Neteller. VERY interesting IMO.