ub failing to reply to my emails + very possibly shafting me.
 

a number of weeks ago i became an affiliate for ub.

a friend of mine who plays highstakes shorthanded plo and nlhe was the first person to register under me.

he used my links, downloaded whatever, and even used my bonus code when creating the account.

he has since played a good bit of poker on ub, from 5-10 nl to 50-100 plo.

when i log into my ub affiliate page, there is no record of him being signed up under me. zero revenue generated, etc etc.

i have since emailed UB's member services about this issue five times over the past three weeks.

i have yet to receive any type of real response on the issue. the only reply i have received has been one email saying "we will forward this to the appropriate place."

any ideas on what to do? any immediate contacts at ub i can get in touch with? feel free to pm me if you cannot post here.

also, are they pretty much going to try to F me out of the revenue that has been generated over the past few weeks by my friends account?

thanks for any help and information.

Re: ub failing to reply to my emails + very possibly shafting me.
 

Did you sign up via IncomeAccess or UB's in house program?

Re: ub failing to reply to my emails + very possibly shafting me.
 

via the affiliate page on ub.com.

whats the deal?

Re: ub failing to reply to my emails + very possibly shafting me.
 

The player you referred probably had an account with UB from before. Even if a player is allowed to have 3 accounts he can only have one affiliate.

Re: ub failing to reply to my emails + very possibly shafting me.
 

he was not under an affiliate before (we strongly believe). though he has had a ub account in the past.

the fact that they cannot even get in contact with me to discuss this is obviously infuriating.

they can either choose to keep a player that is likely generating 30k to 50k in revenue for them annually by accommodating him (and keeping the bulk of their revenue), or they can lose him entirely, losing both his personal rake, and a highstakes nlhe and plo player in their small player base.

Re: ub failing to reply to my emails + very possibly shafting me.
 

If he signed up on the same computer where he had his previous account, then its likely that even if he didn't have an affiliate, he was cookied directly to UB.

You need to make sure to always create accounts on computers that have been cleaned of software and any other traces of the pokerroom before making new accounts, otherwise there's a good chance the tracking won't go through properly.

I've had this problem before and talked to the affiliate managers, with their permission the player can recreate their account properly without any problems. However, I think that because this is your first player it might seem fishy to them.

Anyways, good luck.

Re: ub failing to reply to my emails + very possibly shafting me.
 

If you email them enough with the players name, UB username, etc and they determine that he is a "new" player and that he did indeed sign up under you (meantion a bonus code if your player used one at sign up), then they can manually add this person to your affiliate report. Typically this takes a few weeks of straight emailing, and then another few weeks before they actually input or update your affiliate account with his stats while he was not tracked under you. Its a somewhat difficult and frustrating process, but we have had success in the past doing this, so it can be done. Best of luck!

Tim
RakeBackDirect

Re: ub failing to reply to my emails + very possibly shafting me.
 

highest,

thanks for the info. he signed up under a clean computer and whatnot, and used my affiliate link and my bonus code.

tim,

thanks a lot as well. i plan to keep emailing them, but the fact they have not given me a single response is pretty annoying.

does anyone have direct contact emails of some people that are affiliate representatives? emailing memberservices isn't working too well.

Re: ub failing to reply to my emails + very possibly shafting me.
 

hang in there OP when it comes to waiting for memeberservices...they usually take several days to respond, though for the last few weeks, it's been much worse, at least one week delay in between like 3 separate emails i sent their way...

Re: ub failing to reply to my emails + very possibly shafting me.
 

The reason for all of this is simple, UB service is awful.

Re: ub failing to reply to my emails + very possibly shafting me.
 

Snaggle... have you signed up anyone else?

Re: ub failing to reply to my emails + very possibly shafting me.
 

no of course not. i am not willing to sign up more people if they are going to F me. if they cannot even properly have one player signed up and being tracked under me.

it would be pretty awful to have 5-10 people signed up under me, without UB properly taking care of it and responding to my isues.

the problem would just be 5-10x as large.

if this is resolved shortly and properly i will of course have others signed up after.

Re: ub failing to reply to my emails + very possibly shafting me.
 

Have you and "your friend" ever played from (or even logged in) the same computer?

Re: ub failing to reply to my emails + very possibly shafting me.
 

sniper,

yes, we have. or at least from his comp. the comp we used to set up his account was a laptop that we had 'cleaned' of any crap and whatnot before downloading, installing, and setting up the account.

and no need for quotations, its not like im trying to affiliate myself here for my own rakeback. like i said this is my friend who plays 10/25 to 50/100 nlhe and plo.

Re: ub failing to reply to my emails + very possibly shafting me.
 

[ QUOTE ]
sniper,

yes, we have. or at least from his comp. the comp we used to set up his account was a laptop that we had 'cleaned' of any crap and whatnot before downloading, installing, and setting up the account.

and no need for quotations, its not like im trying to affiliate myself here for my own rakeback. like i said this is my friend who plays 10/25 to 50/100 nlhe and plo.

[/ QUOTE ]

Snaggle... it really doen't matter if he is a friend or not... if you both logged in from the same computer/IP at any point, UB may consider that account under your tracker as fraud traffic...

Just trying to point out one reason why he may not be on your tracker.

Look at it from UB's perspective... you have signed up exactly 1 account under an affiliate tracker, and that account can be tied directly to you... big red flag...

Re: ub failing to reply to my emails + very possibly shafting me.
 

sniper,

i understand what you are saying. it is basically up to UB whether or not they wish to receive a large percent of his 40k+ a year in rake on their site, or 0%. as well as a loss to their diminishing high stakes player pool.

also, there is no way i am signing up more of my associates to UB until I can see that each is in the clear. you see where i am coming from right? i could easily have 10 people generate 50-100k+ in the initial month or two, only to have UB balk on paying, and then i am left in a pretty awful spot.

if they were even corresponding with me and clearing things up i would be way more comfortable with going ahead, but the fact i have yet to get any sort of dialogue going with them is making me leery, obviously.

Re: ub failing to reply to my emails + very possibly shafting me.
 

*Update*

well, not really. because they have yet to get back to me, other than 2 emails saying "forwarded" and one "will get back to you".

ive now emailed them 7 times over the last month. this is driving me insane.

does no one on here have a direct contact with someone in the ub affiliate department?

this is such a joke, and i have never been more pissed or frustrated with a company in my life.