Can\'t log on at Americas Cardroom
 

Says my username/pass is invalid. Any others with this prob?

Re: Can\'t log on at Americas Cardroom
 

And their phone number is down too . . . anyone?

Re: Can\'t log on at Americas Cardroom
 

they said they are doing repairs to their system. I talked to them today

natedog phone number
 

hey just wondering what their phone number was since the site is down?

Re: Can\'t log on at Americas Cardroom
 

Been working since 11:30pm cst and getting nothing. This includes my calls to them which result in a "all circuits are busy" recording. It could be too soon to say it, but I am worried. 15k deposited and current 17k balance.

Any other real money players having same problem?

Re: Can\'t log on at Americas Cardroom
 

same problem here but nearly as much $$ in the site only about $450

I was able to get onto the JAVA version last night but nothing today

Re: Can\'t log on at Americas Cardroom
 

888 242-5401, but it's still not working

Re: Can\'t log on at Americas Cardroom
 

Are you by any chance in the US? It's on the Ongame network, which doesn't take US players. No, I can't get on either.

Re: Can\'t log on at Americas Cardroom
 

I am a US player, but found out that this site was available to US. Made deposits and played through last night. I contacted Neteller and they are using their contacts to see what is going on.

I\'m looking for someone from Europe
 

(1) The web site is down
(2) You can't log into the downloaded version
(3) The phone support is down

It seems like they have run away with our money?

Here is why I need a European. I have heard that the US govt is blocking access to Costa Rica. If this is true this would explain why people from the US are having trouble logging into the site. Could someone from Europe go to www.americascardroom.com and see if anything comes up? This way if someone from Europe can't log in, then we know this site ran!

THnkas

Re: I\'m looking for someone from Europe
 

Neteller just called me back and he did talk to his contact at ACR. They explained to him that they are having technical problems but expect to be up very soon. We shall see, I'll update with any info.

Re: I\'m looking for someone from Europe
 

Not working for me (UK).

GOOD CHANCE WE ARE GETTING SCAMMED
 

Yes, the web site down! Yes, the downloaded version log in is down! They say they are doing software update... BUT WHY IS THE PHONE NUMBER DOWN.

I think that there is at least a good possibility that the site just pick up and left. This is happening with many of their sites like www.pokershootout.com www.deltapoker.com

I smell a scam!!!

Re: GOOD CHANCE WE ARE GETTING SCAMMED
 

lets not panic

due to a legal problem in the US betcris/ACR are having some issues with their ISP , since both phone and website run through the internet that is why both are down

currently they are working on re-routing the traffic but it will take some time for the change to have global effect

ACR/betcris is not the only company affected, other gaming sites are having the same problems

Re: I\'m looking for someone from Europe
 

I talked to an ACR support rep yesterday morning and found out that several players were cashing out from a few days prior and that their requests were stacking up. I had recently deposited $500 with their site, because a sales rep had contacted me personally to offer me a bonus. They may have a funding issue problem. They claim to have technical problems currently, but I am starting to get more anxious about the return of my $$$. Even their BetCRIS.com site is experiencing contact difficulties, and their support phone numbers for their sports gambling operation is generating a busy signal. I spoke to a support rep at PokerPages.com who was living in Central Europe, because ACR advertises on their site's homepage. He was very defensive about their connection as in business relationship to this site, because they don't want to bear any responsibility for this. He would not even help, except to try to distance from any potential liability. I am certainly concerned about how this has been developing.

Re: I\'m looking for someone from Europe
 

if you want (but you will have to shell $) you can call the non free support line, this is a regular landline (by that I mean that it doesnt run via voice over IP and it rings in Costa Rica, it is an international call so beware that it will cost!)

011- 506 210 7820

Your money is safe, this is a tech/business problem

Re: I\'m looking for someone from Europe
 

So Wolfie,

I appreciate your response, but did you call this number yourself? What exactly is a business/tech problem? I would appreciate a better explanation.

Re: I\'m looking for someone from Europe
 

Remember the recent sportsbook arrests?

They shut down a Florida ISP/host, Digital Solutions, as part of that. They provided hosting and phone services. A lot of Costa Rica-based companies, including BetCris (ACR owner) used them and are therefore having problems until things are rerouted. The Online Wire is covering it.

Re: I\'m looking for someone from Europe
 

The main hosting company for BetCRIS and a large contigent of other sportsbetting operations was taken off-line yesterday by NY/US authorities because of the huge arrest they made. They are alleging that the hosting company is complicit in the crime those people were committing, since that operation was being run from US soil in direction violation of the Wire Act.

Since nearly all sites of this type run their entire communications system through their main network hookup (voice over IP), if that main link is down, it takes out everything - websites, email, and the phone connections.

BetCRIS, from what I understand, already has moved their servers to a new hosting company, but it may take up to 48 hours for the new DNS information to propogate to the Internet. BetCRIS is the owners of ACR, so I don't think this is cashflow or 'cut and run' situation at all. BetCRIS is a VERY reliable sportsbook operation.

http://www.theonlinewire.com/#NewsWires has some information. Particularly http://www.theonlinewire.com/articleView.aspx?ID=2035 and http://www.theonlinewire.com/articleView.aspx?ID=2027

Re: I\'m looking for someone from Europe
 

I havent called myself but I am in Costa Rica and have worked in the industry (egaming that is) for 8 years. My brother works at Americas Cardroom

If you want more details here is a link, prolexic (one of the companies there) provides services for a large number of companies, among them a few gaming sites

http://www.nytimes.com/aponline/us/A...mp;oref=slogin

or here

http://www.queensda.org/Press%20Rele...1-15-2006b.pdf

since prolexic is probably not going to provide the service anymore, it takes a bit of time while rerouting everything in a different way

Re: I\'m looking for someone from Europe
 

I joined ACR early this week and have had nothing but techincal problems: depositing and transferring funds from sportstook to poker , funds being frozen overnight with zero balance -crap like that and now the whole operation is down for the last 18 hours.

Customer support is fine and BetCris is a huge sportsbook so we are fine, stop worrying about your money guys but all these technical issues have me wanting to get out of ACR as soon as possible.

update
 

I just called the international numbe rprovide by nate dog and they told me that the site will open up 5:00 CST.

Re: update
 

That's good to hear, let's hope theres some donators there, not just us whores.

Re: update
 

ACR is only a small part of the larger network OnGame, so most of the normal traffic there will have been unaffected, games continuing as usual.

myPokerNetwork
 

We are doing everything we can to get the issues resolved and allow players to play poker on our site.

We expect tomorrow morning to make some updates to our system which will allow us to provide service once again. Following that how long it will take until you can visit the site will depend on how quickly your DNS updates our web site details.

We do apologize for any inconvinience.

We now have live chat working and you can get there by this link:

http://server.iad.liveperson.net/hc/6025...66&byhref=1

Re: update
 

[ QUOTE ]
ACR is only a small part of the larger network OnGame, so most of the normal traffic there will have been unaffected, games continuing as usual.

[/ QUOTE ]

I have been unable to log in to TowerGaming and Hollywood this afternoon.

But no problem with Eurobet

Re: update
 

8:00 pm ACR customer service phones are working.

Long wait to speak to someone. [img]/images/graemlins/smile.gif[/img]

ACR leaving ONGame within 6 weeks
 

wow this is a nightmare with these guys just spoke to cs at ACR. You cant cash out from the pokeroom only from the sportsbook. Cashouts from poker are disbled and transfers between poker and the sportsbook are down.

If you do cashout from the sportsbook using Neteller there is $15 fee for cashouts less than $500 and $30 for cashouts of $500-$2500.

They waive this fee on one day a week-fridays only.

Luckily my balance is in the sportsbook so I will be cashing out tommorrow with no fee.

More interesting is that the rep told me as of Jan.2007 or earlier ACR will no longer be a part of the OnGame Network-not surprising but disappointing and they may join another network or start their own-uugh.

Re: ACR leaving ONGame within 6 weeks
 

Still no luck wth ACR

Re: ACR leaving ONGame within 6 weeks
 

I cashed out this morning and it hit neteller about 12 hours later but I had my balance in the sportsbook.