PAHUD not working on UB?
 

It is saying I have reached the maximum number of hand histories right away. This just began this morning. Anybody else?

Re: PAHUD not working on UB?
 

Same here with Gametime+

I'm not really sure what to make of this. They actually managed to make a bad hand history system worse with this update.

For sure I'll stop playing at UB eventually if I can't keep tracks of my hands. Let's hope that either someone comes up with a workaround or UB fixes this ASAP.

Re: PAHUD not working on UB?
 

I think Ultimate History is causing problems, in addition to PAHUD not working properly. UGGGGG

Re: PAHUD not working on UB?
 

yep...bye bye UB until they change it back or until there is a workaround.

Re: PAHUD not working on UB?
 

I just emailed support with this. Let's see what/if they respond:

[ QUOTE ]
Der Sir or Madam,

With the recent update I can no longer conveniently get my hand histories while playing because after 5 requests I have to close and re-open the hand history window.


It is very important for me to save my hand histories in order to review my plays and find where I am making mistakes.


I understand that there are possibilities of abuse by requesting many hand histories (e.g. data mining). Prevention of such abuses, however, should not be made in a way that is to the detriment of players just whishing to save the hands they have played.


If abuse possibilities are indeed your motivation behind the change I would suggest that you implement a system where one can only receive hand histories of games that he played hands in and remove the 5 hand limit.


As much as I like UB (especially the well-working software) the ability to review my plays and learn from my mistakes is really a crucial part of my poker experience and I cannot imagine playing on a site that prevents me from doing this.


I'm asking you to please reconsider this measure in its current form.



Sincerely,

[/ QUOTE ]

Re: PAHUD not working on UB?
 

[ QUOTE ]
I just emailed support with this. Let's see what/if they respond:

[ QUOTE ]
Der Sir or Madam,

With the recent update I can no longer conveniently get my hand histories while playing because after 5 requests I have to close and re-open the hand history window.


It is very important for me to save my hand histories in order to review my plays and find where I am making mistakes.


I understand that there are possibilities of abuse by requesting many hand histories (e.g. data mining). Prevention of such abuses, however, should not be made in a way that is to the detriment of players just whishing to save the hands they have played.


If abuse possibilities are indeed your motivation behind the change I would suggest that you implement a system where one can only receive hand histories of games that he played hands in and remove the 5 hand limit.


As much as I like UB (especially the well-working software) the ability to review my plays and learn from my mistakes is really a crucial part of my poker experience and I cannot imagine playing on a site that prevents me from doing this.


I'm asking you to please reconsider this measure in its current form.



Sincerely,

[/ QUOTE ]

[/ QUOTE ]

looking forward to see what their response is.

Re: PAHUD not working on UB?
 

[ QUOTE ]
I just emailed support with this. Let's see what/if they respond:

[ QUOTE ]
Der Sir or Madam,

With the recent update I can no longer conveniently get my hand histories while playing because after 5 requests I have to close and re-open the hand history window.


It is very important for me to save my hand histories in order to review my plays and find where I am making mistakes.


I understand that there are possibilities of abuse by requesting many hand histories (e.g. data mining). Prevention of such abuses, however, should not be made in a way that is to the detriment of players just whishing to save the hands they have played.


If abuse possibilities are indeed your motivation behind the change I would suggest that you implement a system where one can only receive hand histories of games that he played hands in and remove the 5 hand limit.


As much as I like UB (especially the well-working software) the ability to review my plays and learn from my mistakes is really a crucial part of my poker experience and I cannot imagine playing on a site that prevents me from doing this.


I'm asking you to please reconsider this measure in its current form.



Sincerely,

[/ QUOTE ]

[/ QUOTE ]
I included that I use PT and an automated hand history utility to capture my hands for review and tax purposes. I asked them to not count hands the logged in player was in for the purposes of getting 5 hands or to finally just start saving any hand we were dealt in saved to our HD. They may not care much about the review option, but I am hoping the tax tracking reason has some weight. I intend to write them tonight asking them for all my hands each day ~1K like we used to have to do. They can send them by e-mail to me every day.

Re: PAHUD not working on UB?
 

Sent them this e-mail
Dear Sir or Madam,

I am very disheartened to see the recent changes to the hand history system. I play poker for a living, and as such, I need a very detailed record of my hands for tax purposes. The system before the update was already a hassle, but it worked pretty well. However, the update makes it all but impossible to play and download data to my computer. I understand that the system allowed for abuses from people that are not sitting at the table. I think the logical fix to this is to only allow players who have been dealt cards to receive hand histories for that table.

I enjoy playing at UB. The software is the fastest on the net and the games and bonuses are always good. However, if this current hand history system is a permanent "fix", I may have to take my business elsewhere.

Thank you,

Hope to see a solid response.

Re: PAHUD not working on UB?
 

just sent a similar email...hope all goes well

Re: PAHUD not working on UB?
 

god this sucks. UB wants to stop datamining? sure, but let us import our own f'in hands

I would be willing to pay some $$$ for a workaround, like $500

Re: PAHUD not working on UB?
 

lol softwarespinoffaments

Re: PAHUD not working on UB?
 

F them, I just cashed out my whole role. I was generating about 3k worth of rake per month too. Hopefully that will send a message

Re: PAHUD not working on UB?
 

Usually UB is extremely prompt in answering my emails but nothing so far

Re: PAHUD not working on UB?
 

I'll see what, if anything, can be done on my end. I'd like to hear what UB has to say about this first though.

Re: PAHUD not working on UB?
 

Can one of the software gurus write a simple script ahk to cancel this and reopen the hh window in the mean time?

Re: PAHUD not working on UB?
 

[ QUOTE ]
god this sucks. UB wants to stop datamining? sure, but let us import our own f'in hands

I would be willing to pay some $$$ for a workaround, like $500

[/ QUOTE ]

yeah $500 offer revoked, srry I'm not playing on UB anymore

Re: PAHUD not working on UB?
 

Chit... I missede that HP... I would have wrote it for $500 lol...

Here was my plan: Use AHK to:

1) fire a timer to check for the pop up window.
2) If the window exits, kill the pop up, along with all hand hisory windows; then
3) Open a new hand history winddow for each open ub table via controlclick
4) resize all open hand history windows to nil and minimize, and move either to the corner of the screen, or hell, even off screen... hey... that gives me an idea lol...

I'd do this, but I'm clearnign a bonus on FTP right now.

Re: PAHUD not working on UB?
 

Properous,

Get Crashpat's window manager, when you open the HH it will put it where you want it and the size you want it. He has also said he is working on a "fix" for the UB problem.

Re: PAHUD not working on UB?
 

[ QUOTE ]
Properous,

Get Crashpat's window manager, when you open the HH it will put it where you want it and the size you want it. He has also said he is working on a "fix" for the UB problem.

[/ QUOTE ]

I made this, I think it will work. I don't have any time to test it tonight.

http://forumserver.twoplustwo.com/showfl...e=0#Post8067860

I'll integrate it into my window manager this week if it works.

Re: PAHUD not working on UB?
 

Please continue to send emails to UB if you haven't regarding this. The more people that complain telling their software is now unusable without poker tracker, the more likely they will be to fix this [censored] up. Don't copy, but here's what I sent.


Hi,

I'm very disappointed to see the updates to the hand history system. I play quite a lot on UB, and play on multiple tables at a time (usually about 4). As such, I need to see hand history readily available to see how other players play their hands for future hands that I am in. "Reads" are the most important part of poker, and having to reopening it every hand on each of multiple tables makes my playing on UB basically impossible. I also download the hand histories so I can look over how I played after I've finished my poker game to improve my game.

I enjoy playing at UB and I enjoy using the software. However, if this hand history change remains, I can not continue to play in UB.

Regards,

Re: PAHUD not working on UB?
 

I just received a response. Basically they are saying it is a "problem" that the programmers are working on fixing.

I answered them that I will watch the issue for a couple of days and play at stars in the meantime. I told them if things don't change back I'll be cashing out my entire roll.

Re: PAHUD not working on UB?
 

Got this standard one.

"Dear Kasper,

Thank you for contacting us.

First and foremost we do apologize for the inconvenience this situation has
caused for you. Our Game has gone through a system upgrade and as it was
expected there are still several details that need to be reviewed.


Our Technical Support staff and our Team of Programmers are locating the origin
of these issues and resolving them as soon as possible.


Best regards,

Fernando
Customer Service Department"

Re: PAHUD not working on UB?
 

UltimateBet just kicked me in the balls

To whom it may concern,

I would like to express my dissatisfaction with your recent upgrade. I find it ironic that UB put out a marketing campaign stating that they "wont kick you in the balls" and within a week makes changes that can only be interpreted as a way to handicap the thinking online poker player.

The source of my frustration is caused by the changes you recently made to your hand history viewer. As a player who is constantly trying to improve my game I use my hand histories as a tool to analyze my play and learn how to adjust to specific situations that arise. I also look for mistakes that I made whether it is bets I paid off or bets I missed against my opponents.

It has always been my opinion the Ultimate Bet has the worst hand history interface of any online poker rooms that I play. Every other poker room allows the option to store your hand histories for future reviewon on your local hard drive. I am sure UB is well aware that some third party programmers developed programs that allows you to "grab" hand histories from the UB viewer window and save them to your hard drive. These utilities made p for the short comings of UB"s handy history component.

Now UB has implemented a restriction on the # of hand histories you can retrieve without having to close the hand history window and reopening it. This is nothing short of ridiculous, and illustrates to me that UB has no regard for the online players aspiring to improve their play.

I have always enjoyed the speed of UB's cash games, and choose to play at UB rather than other sites for this reason. Now that UB is attempting to handicap my progress as a learning player I have concluded that it is in my best interest to play on an alternative site. I have decided that I will leave UB and play on PokerStars, a site that now matches UB's speed in ring games, allows one to store hand histories on a hard disk with no restrictions, and offers excellent game selection.

Please be aware that many UB players share the same sentiment as I, you only have to read some of the popular online poker forums to verify this. I am sure many will not take the imitative to express their satisfaction, but merely move on to a competitors site.
If UB initiates changes to correct this injustice I may return, but am strongly leaning toward disassociating myself with UB entirely because of this and past problems.

Regards,

Re: PAHUD not working on UB?
 

Ive sent two emails and havent recieved a response yet. I cashed out 2/3 of my money from there though it will probably take a week.

Re: PAHUD not working on UB?
 

I got an email back last night.

Dear ,

Thank you for contacting Member Services.

Unfortunately, we are experiencing some technical difficulties with the hand histories.

We received your email and we are aware of your problem and your unpleasant experience; our programmers are already reviewing these issues.

We apologize for the inconvenience this situation has caused you and appreciate your patience and understanding on this matter.

Best regards,

Omar
Customer Service Department

Re: PAHUD not working on UB?
 

I posted a workaround for this on PokerTracker's Forum.

http://pokertracker.com/forum/viewtopic.php?p=70124

Everything you need to know should be there.

Good luck all.

Re: PAHUD not working on UB?
 

I have emailed back and forth a couple times with them but got nothing really helpful.

I just cashed out 3/4 of my roll there and intend to sign up with Full Tilt.

Re: PAHUD not working on UB?
 

Dear John,

Thank you for contacting us.

We will like to let you know that your opinion is very important to us, and your
latest email messages have been forwarded to upper management for further
review. Although, we can't give you an immediate answer regarding this hand
history issues, we would like to let you know that in the meanwhile, we will be
more than glad to send you your hand histories by email, upon request. We can
send them in text format or as MS excel files.

We would like to apologize for the inconveniences you may have to go through
while this matter is settled, rest assured that customers of your caliber will
not remain unheard.

Please send us further comments and critique regarding our software upgrades, in
order to implement significant improvements (from our customers' points of view)
on future versions of our game.

Best regards,

Joseph
Customer Service Department.

Re: PAHUD not working on UB?
 

Dear Jerry,

Thank you for contacting us.

Thank you for your e-mail and your feedback regarding the recent changes made to hand histories. We understand and are aware of the inconvenience this has caused.

Please note we will be implementing many upgrades moving forward and will be re-evaluating the hand-history release over the coming week. We will be sure to let you know when future upgrades are made to the software.

We thank you for your patience and hope to see you at the tables this weekend.

Best regards,

Rosaura
Customer Service Department