NLTP and HOHIII through conjelco
 

anybody else have this situation: message when checking order status - because your book shipped from another warehouse, no furthur tracking information is available.

Frustrating having no idea when to expect these books.

Re: NLTP and HOHIII through conjelco
 

Yes, I had the same message. My books shipped via USPS Priority Mail on Tuesday, May 30 and arrived on Friday, June 2. I placed my order on Wednesday, May 24.

Maybe this information will help you calculate your implied odds on the arrival date of your order. Keep in mind that Memorial Day weekend fell between my order date and my shipping date.

Re: NLTP and HOHIII through conjelco
 

Sounds like you need to make a conjelco visit.

Re: NLTP and HOHIII through conjelco
 

I too am having this exact same problem. NLTAP is late and I have no clue what the hell is going on.

I do not understand what the book shipping somewhere other than the west coast has anything to do with Conjelco not being able to track it. I will probably not order from Conjelco until I am assured this is fixed. I can order from Amazon and be able to track the shipment from the very start.

I like to at least be informed.

Re: NLTP and HOHIII through conjelco
 

I placed my order on May 5th and am still waiting for the NHLT&P book, even though I paid $9 for shipping via UPS. After a couple of days without a response, Conjelco finally got back in touch with me and acknowledged the screw-up and agreed to send it to me asap via "priority" mail. I assume I will have it today, but why would they not have offered to send the book via UPS so I could get it quicker, as I had originally intended? No one at Conjelco seems to have gotten that peculiarity, and an offer for a $5.50 shipping credit in the future doesn't really help me.

In all seriousness, perhaps 2+2 has exceeded Conjelco's ability to timely meet the preorders. That there were a lot of preorders is not an excuse. If I knew I would get my book after it went on sale via other outlets (and hence not a preorder), I might have gone elsewhere to get it.

Sorry to complain, but Mason and the others who run this site should be made aware of these issues - even if I happen to be a unique situation.

Re: NLTP and HOHIII through conjelco
 

Arrived home today to find ... no f'ing book. Conjelco sucks.

Re: NLTP and HOHIII through conjelco
 

I apologize for being unable to get over 1,000 orders out in a short period of time with a zero error rate. When problems such as the ones in this thread are brought to our attention at [email protected] we attempt to do things to make the customer as happy as possible.

I believe that in at least one of the cases below the customer gave us the wrong address, but that only excuses one of the delays.

As to why the shipping information has not been available online...in order to process over 1,000 orders in a short period of time we had to partially automate and streamline some of the order processing. An unfortunate side-effect of this is that online status is not available. But a simple note to "[email protected]" will usually get you a reply in a reasonable amount of time (though the staff is still busily shipping and that takes priority.) Please give us some time before you ask though.

All of that said, we strive to get all in-stock books out within a day of ordering and get the order to you as efficiently and ontime as possible. We sincerely regret it when we fail and try to make good to the customer.

Chuck

Re: NLTP and HOHIII through conjelco
 

I recognize some of the people in this thread and have already discussed their complaints with them. (Which is not to say that I've been able to make them happy.) However to my knowledge I've not heard directly from a few of you. If you can identify yourselves to me I'll try to determine what caused the delay in the particular order.

Chuck

Re: NLTP and HOHIII through conjelco
 

[ QUOTE ]
I believe that in at least one of the cases below the customer gave us the wrong address, but that only excuses one of the delays.


[/ QUOTE ]

?

Is this me? I just checked the shipping address on the order confirmation e-mail and it is correct.

EDIT:

Chuck,

If you are talking about whether I have conversed with you personally then no. I recieved an e-mail from a Conjelco rep a few days ago, however.

Re: NLTP and HOHIII through conjelco
 

My books arrived on Monday (NLTP and HOH3) im really happy with ConJelCo, its a great store.... i thoguht it was gonig ot arrive on Friday or so.. anyway nice experience.
sad they do not have a tracking number available to expect books in a certain date, still is a really good store.

Re: NLTP and HOHIII through conjelco
 

I ordered on May 24 and still have yet to receive.


I think the situation that Wilco has is quite bad.
He paid $9 to get them ASAP and he still hasn't gotten it?
I think a $5.50 reimbursement on his shipping is not enough compensation for this mistake.

Re: NLTP and HOHIII through conjelco
 

[ QUOTE ]
I apologize for being unable to get over 1,000 orders out in a short period of time with a zero error rate.

[/ QUOTE ]

No rational or mature person would expect you to. Virtually all of the complaints in this forum have been from obviously clueless whiners who don't understand how the real world works. (They are in for a major cultural shock when they get out of school and have to get a real job. [img]/images/graemlins/tongue.gif[/img])

I order all of my new 2+2 books from Conjelco to show my appreciation of your support of these forums. The facts that the prices are competitive and that the service is better and faster than Amazon is pure gravy.

Re: NLTP and HOHIII through conjelco
 

Thanks, Bob. What you've pointed out is something Conjelco has not acknowledged - that is, their solution was to send the book only through priority mail even though I paid for additional and quicker service. That doesn't make any sense to me, and they never offered to go ahead and send it via UPS. Why not? That's what is frustrating.

Perhaps I'm being a bit whiny, but suffice it to say that when my clients have a complaint, my office goes out of its way to make things right asap and often does so at our own expense. I don't want a freebie. I just wanted my book shipped in the manner I paid for.

I'll quit posting these messages now since I understand they are a downer. I REALLY am looking forward to this book and can't wait to contribute to the reviews.

Re: NLTP and HOHIII through conjelco
 

Quote:
I apologize for being unable to get over 1,000 orders out in a short period of time with a zero error rate.

[ QUOTE ]
No rational or mature person would expect you to. Virtually all of the complaints in this forum have been from obviously clueless whiners who don't understand how the real world works. (They are in for a major cultural shock when they get out of school and have to get a real job. )

[/ QUOTE ]


Really? No offense, but it sounds like Chuck is the one guilty of whinning. In the real world if you can't get your business done efficiently and error free then someone else can and will.

Maybe they are a smaller company and can't handle a 1,000 orders, i really don't know. However, the more orders you get the better you have to be. What if it was 5,000 orders with the same error rate then you've got 5x as many unhappy customers. Customers don't care if you get 999/1000 right, if they are the 1/1000 that you didn't get right.

By the way i didn't pre-order through Conjelco.

Re: NLTP and HOHIII through conjelco
 

[ QUOTE ]

Really? No offense, but it sounds like Chuck is the one guilty of whinning.

[/ QUOTE ]

He's a horse? Though I told Chuck something similar about that quote.

[ QUOTE ]
In the real world if you can't get your business done efficiently and error free then someone else can and will.

[/ QUOTE ]

What <font color="blue">real world</font> do YOU live in, where this is true?

[ QUOTE ]
Maybe they are a smaller company and can't handle a 1,000 orders, i really don't know. However, the more orders you get the better you have to be.

[/ QUOTE ]

Wow, Microsoft must be the world's most efficient company then! And yet, your statement doesn't seem to explain this or that.

Now, I agree that customers don't care about anything else but their own needs. They also have had unrealistic expectations about book deliveries for years now, as past complaints about Amazon et al, concerning new 2+2 book releases, will confirm.
Search archives for the Harrington releases, and SSHE, and others

For those of us who have been here before the Registration dates started up, and who have a long history of great service from Conjelco, these types of comments seem a bit foolish.

I'm also willing to cut Conjelco a little slack at times, given that Amazon and others aren't hosting 2+2 since the beginning. Maybe Chuck should get some credit for that, eh?

<font color="purple">And anyone who doesn't understand that xVolume = xErrors, is living in a world of their own.

Re: NLTP and HOHIII through conjelco
 

[ QUOTE ]
I just wanted my book shipped in the manner I paid for.

I'll quit posting these messages now since I understand they are a downer.

[/ QUOTE ]

No reason to do so- if everything you posted is correct and complete, then you have a valid concern and should complain. Just don't let it get out of control.

For the future, if you decide to go with Conjelco again which I personally recommend, a simple email to them after a week is usually all that you need to do. Whether you feel that is unreasonable is up to you, of course.

Re: NLTP and HOHIII through conjelco
 

[ QUOTE ]

[ QUOTE ]
In the real world if you can't get your business done efficiently and error free then someone else can and will.

[/ QUOTE ]

What <font color="blue">real world</font> do YOU live in, where this is true?

[/ QUOTE ]


I would ask what world YOU live in? In my business (and I suspect in many others as well), if you make an error of any real significance, not only will you likely lose that customer, you stand a good chance of getting sued.

Re: NLTP and HOHIII through conjelco
 

[ QUOTE ]
In my business (and I suspect in many others as well), if you make an error of any real significance, not only will you likely lose that customer, you stand a good chance of getting sued.

[/ QUOTE ]

I don't know where you live, but in my world, there is not a contractual obligation between a customer and an online book vendor. Also, anyone who would consider a delay in shipping a book to be a significant error really has his head in a rarified atmosphere. Thirdly, reasonable people understand that minor errors occur, and customers will usually forgive such an error if it is corrected in an appropriate manner. Finally, I think it improbable that anyone here suffered compensable damages as a result of shipping delays of either of the new books.

That's just my opinion. I could be wrong. [img]/images/graemlins/tongue.gif[/img]

Re: NLTP and HOHIII through conjelco
 

[ QUOTE ]
[ QUOTE ]

[ QUOTE ]
In the real world if you can't get your business done efficiently and error free then someone else can and will.

[/ QUOTE ]

What <font color="blue">real world</font> do YOU live in, where this is true?

[/ QUOTE ]


I would ask what world YOU live in? In my business (and I suspect in many others as well), if you make an error of any real significance, not only will you likely lose that customer, you stand a good chance of getting sued.

[/ QUOTE ]

Yes, if you are a surgeon and amputate the wrong leg, you will get sued. No US court would countenance a suit concerning minor delay in receiving a mail-ordered book, and no plaintiff's attorney would take such a case.

I do a lot of online shopping, and occasionally there is an error in fulfilling my order: regular coke was delivered instead of diet coke, I ordered a black skirt and a yellow dress arrived, instead of black sandals fuzzy bedroom slippers in a too-small size appeared. So what?! I contacted the merchants, the correct items appeared, end of story. No one sued anyone. These things happen.

A delay in shipping a book is not an error of "real significance" in my view, and I imagine that most people would agree with me.

Re: NLTP and HOHIII through conjelco
 

I got my books 2 days ago. I wish I couldn't complain, but the cover of HOH3 was ripped a little bit. [img]/images/graemlins/frown.gif[/img]

NLHETP is sweet though.

Re: NLTP and HOHIII through conjelco
 

[ QUOTE ]
For the future, if you decide to go with Conjelco again which I personally recommend, a simple email to them after a week is usually all that you need to do. Whether you feel that is unreasonable is up to you, of course.

[/ QUOTE ]

Thanks, Easy. For the record, I did send a few e-mails, which were not initially returned and, when they were, no one seemed to even think it might be reasonable to go ahead and send the book via UPS like I had paid for, sending it via the US Postal Service instead, resulting in even more delay. Even after contact with Conjelco and my complaint on this board, they still haven't acknowledged that not sending via UPS after learning of the intial problem was a mistake. That's frustrating on top of everything else.

I do understand other people's point that I shouldn't whine since it's just a book. I really wanted the book because I'm going on vacation this week and that was going to be something I was looking forward to having time to read. It's not the end of the world.

I really do hope everyone else got theirs as they wanted, and I hope I'm the anomaly here.

Ok, said I wouldn't say more, so I'm shutting up now.

Re: NLTP and HOHIII through conjelco
 

Got home today and ... STILL NO BOOK!

Re: NLTP and HOHIII through conjelco
 

yep, exact same for me. I orded 7 days ago.

Re: NLTP and HOHIII through conjelco
 

I ordered May 24 (late night of May 23 really) and still haven't received any part of my order.


Conjelco responded early yesterday morning but all they said was,
"I've requested information from shipping and will get back to you as soon as they respond."


I haven't heard anything more than that.

Re: NLTP and HOHIII through conjelco
 

I ordered from ConJelCo last Thursday after canceling my order with B&amp;N when they changed their availability dates. Got that no-status message on the website. Books shipped Tuesday 6/6 from LV, arrived in Queens today via Priority Mail.

Re: NLTP and HOHIII through conjelco
 

[ QUOTE ]

The facts that the prices are competitive ....

[/ QUOTE ]

Joking?

Amazon : $35.94 including shipping for the two.

Another poster says he was charged $67.10 total by Conjelco.

Applaud supporting those who support this forum, but "competitive"?

Re: NLTP and HOHIII through conjelco
 

Ordered mine over 10 days ago and still nothing.

Re: NLTP and HOHIII through conjelco
 

[ QUOTE ]
I order all of my new 2+2 books from Conjelco to show my appreciation of your support of these forums. The facts that the prices are competitive and that the service is better and faster than Amazon is pure gravy.

[/ QUOTE ]

I can buy No Limit Hold 'em: Theory and Practice on Amazon right now for $17.97. How is Conjelco even close to competive with that price?

Re: NLTP and HOHIII through conjelco
 

[ QUOTE ]
[ QUOTE ]
I order all of my new 2+2 books from Conjelco to show my appreciation of your support of these forums. The facts that the prices are competitive and that the service is better and faster than Amazon is pure gravy.

[/ QUOTE ]

I can buy No Limit Hold 'em: Theory and Practice on Amazon right now for $17.97. How is Conjelco even close to competive with that price?

[/ QUOTE ]

Book on Amazon: $17.97

Information and education on 2+2: priceless

I consider buying an occasional book from Conjelco to be in the same catagory as toking a dealer for doing a good job. If you have to be a nit about a few bucks for books or tokes, you can't afford to be playing poker.

Re: NLTP and HOHIII through conjelco
 

[ QUOTE ]
[ QUOTE ]
[ QUOTE ]
I order all of my new 2+2 books from Conjelco to show my appreciation of your support of these forums. The facts that the prices are competitive and that the service is better and faster than Amazon is pure gravy.

[/ QUOTE ]

I can buy No Limit Hold 'em: Theory and Practice on Amazon right now for $17.97. How is Conjelco even close to competive with that price?

[/ QUOTE ]

Book on Amazon: $17.97

Information and education on 2+2: priceless

I consider buying an occasional book from Conjelco to be in the same catagory as toking a dealer for doing a good job. If you have to be a nit about a few bucks for books or tokes, you can't afford to be playing poker.

[/ QUOTE ]

"The facts that the prices are competitive and that the service is better and faster than Amazon is pure gravy."

Fact #1: the two books on Amazon: $17.95 x 2
Fact #2: shipping on Amazon is free if you order both books.
Fact #3: I placed the order on Amazon on Monday and got both books on Wednesday.

What's your point again? Toking? Gravy? Say it again?

Re: NLTP and HOHIII through conjelco
 

[ QUOTE ]
Fact #1: the two books on Amazon: $17.95 x 2
Fact #2: shipping on Amazon is free if you order both books.
Fact #3: I placed the order on Amazon on Monday and got both books on Wednesday.

What's your point again? Toking? Gravy? Say it again?

[/ QUOTE ]

FWIW, Amazon's profit on these books at $17.95 is razor thin, if it exists at all. With their free shipping, yada yada, they are losing money on every book they sell almost for certain. I find that fact curious.

Re: NLTP and HOHIII through conjelco
 

[ QUOTE ]

FWIW, Amazon's profit on these books at $17.95 is razor thin, if it exists at all. With their free shipping, yada yada, they are losing money on every book they sell almost for certain. I find that fact curious.

[/ QUOTE ]

Well, now I feel guilty for making them refund me the difference between their original discounted price and the $17.95.

OTOH, I buy a lot of stuff from them, so they may make a profit somewhere along the line.

Re: NLTP and HOHIII through conjelco
 

[ QUOTE ]
OTOH, I buy a lot of stuff from them, so they may make a profit somewhere along the line.

[/ QUOTE ]

I hear they make it all back, and then some, on Wheat Thins.

Re: NLTP and HOHIII through conjelco
 

[ QUOTE ]
[ QUOTE ]
OTOH, I buy a lot of stuff from them, so they may make a profit somewhere along the line.

[/ QUOTE ]

I hear they make it all back, and then some, on Wheat Thins.

[/ QUOTE ]

Wait! I'm confused. You say that their margins on 2+2 books are razor thin. [img]/images/graemlins/blush.gif[/img]

So do they make it up on Wheat Thins, or on razors? Or on RAZRs???