sunnypoker
04-04-2006, 10:50 PM
really don't know what to do, so i'm seeking advice
i deposited to this site because i checked the website casinobonuspages.com and it said that Safari casino bonus is easy to clear.
so i check their website but it's hard to find any information about clearing bonus, so i assumed the website was believeable and deposited.
i deposited 600$ and started playing.
but it turns out that the bonus was actually only being cleared at 1 cent per 1 dollar wager (ie i would need to wager 100x bonus)
i just played for a bit, i found myself down to 530, i was feeling sick so decided to cash out.
now the problem comes, i can't cash out
they send me an email saying that i need to wager 4times rollover, or else 20% of my withdrawal will be deducted as it is required for "fees"
here's the email:
-------------------
Hello XXXXX,
We noticed you made a withdrawal at Safari Casino.However you did not
make enough wagers to cover the rollover requirement. To have us pay for
all the processing fees we usually ask for a minimum 4 times rollover or
you may choses to play as little as you like and we remove approx. 20%
for our cost associated with the deposit and w/d. This breaks down to 8%
for processor fee. 10% which is held as a reserve by the processor for 6
months and 2% for the payout fee.
Pino
---------------------
so i talk to their live support which is utter [censored] and says they don't deal with this, they don't deal with that blablabla. told me to read their terms and conditions as it would say there
http://www.safaricasino.com/products/pages/signup/terms.php
well there's the terms and conditions. if you aren't blind, you will notice that it's empty.
i tell player support that, and they suddenly don't understand english and have no idea what i'm saying when i'm telling them that the T&C page is empty.
they just aren't listening or replying to my questions..
i still don't know what rollover means so i send email to their supposedly "correct" support, or whatever, but i'm not getting reply as to how much i need to wager in this friggin site more in order for me to make a withdrawal without ending up getting 20% of my money getting stolen by those SOBs.
what do i do? this site is so getting on my nerves now and i'm not even sure if they are legit now.
who do i talk to about this?
i deposited to this site because i checked the website casinobonuspages.com and it said that Safari casino bonus is easy to clear.
so i check their website but it's hard to find any information about clearing bonus, so i assumed the website was believeable and deposited.
i deposited 600$ and started playing.
but it turns out that the bonus was actually only being cleared at 1 cent per 1 dollar wager (ie i would need to wager 100x bonus)
i just played for a bit, i found myself down to 530, i was feeling sick so decided to cash out.
now the problem comes, i can't cash out
they send me an email saying that i need to wager 4times rollover, or else 20% of my withdrawal will be deducted as it is required for "fees"
here's the email:
-------------------
Hello XXXXX,
We noticed you made a withdrawal at Safari Casino.However you did not
make enough wagers to cover the rollover requirement. To have us pay for
all the processing fees we usually ask for a minimum 4 times rollover or
you may choses to play as little as you like and we remove approx. 20%
for our cost associated with the deposit and w/d. This breaks down to 8%
for processor fee. 10% which is held as a reserve by the processor for 6
months and 2% for the payout fee.
Pino
---------------------
so i talk to their live support which is utter [censored] and says they don't deal with this, they don't deal with that blablabla. told me to read their terms and conditions as it would say there
http://www.safaricasino.com/products/pages/signup/terms.php
well there's the terms and conditions. if you aren't blind, you will notice that it's empty.
i tell player support that, and they suddenly don't understand english and have no idea what i'm saying when i'm telling them that the T&C page is empty.
they just aren't listening or replying to my questions..
i still don't know what rollover means so i send email to their supposedly "correct" support, or whatever, but i'm not getting reply as to how much i need to wager in this friggin site more in order for me to make a withdrawal without ending up getting 20% of my money getting stolen by those SOBs.
what do i do? this site is so getting on my nerves now and i'm not even sure if they are legit now.
who do i talk to about this?