Read the fine print at bet365poker!!!!!!

[calmjackal]

Won a $60 satellite at bet365poker to get in a $300 satellite, which I won to make me eligible for a $3000 satellite for a chance to win a monte carlo millions package. I tried for 3 weeks to find 9 other players for this satellite and there were never enough players. When time ran out bet365pokers said that's tough you get nothing??!!?? Is this normal??? I've played other sites where they just give you the money in your account? Attached is an e-mail they sent me offering a seat in a $500 tourney instead. I have plenty more if you want to read them. It's a rip off. I guess they had a parrty with the $3K I won.

Dear Mr Wallen

Thank you for your patience while we have been reviewing your compliant.

As previously discussed, our rules clearly stated that Rounders tokens were neither transferable nor redeemable for cash and as such the network was in a position where players were going to lose such tokens. A decision was taken to put on the MCM Special Freeroll in order for players with outstanding tokens to use them in full and the $75,000 prize pool was increased by the network so as to ensure that we made no gain from the tokens. Unfortunately, it was only possible to put the one final tournament on and customers with different levels of tokens could not be differentiated between.

We are sorry you feel aggrieved by what has happened and as a gesture of goodwill bet365 would like to pay for your entry in to the Online Final of the Scandinavian Open Final which has a buy in of $470+$45, with 1 in 20 winning a seat to the EPT Scandinavian Open held at the Scandinavian Open held at the casino Copenhagen in Denmark on 20-22 January 2006.

Please let us know if you would like us to do so.

Kind Regards
Martin Willis
bet365 Casino and Poker Manager

[Annorax]

I'd take it... the "non-redeemable" clause is standard, and most sites have that in their TOS.

[Requiem1010]

That sucks, but you can either take the seat or take nothing at all. Take it, win the tourney, and then win the big one.

[Mendacious]

Well there are a lot of ways they could play this, (like refunding all the participants down the line) but keeping the proceeds from the satelites is unethical and borderline theft.

[bwana devil]

this is a sportsbook that has branched off and started a pokerroom if im correct. if what you say is true theyrea bunch of crooks. i dont care what their fine print says. they offer satellites and run you up to limits they cant deliver the goods. and turn your $3000 into $500 and they say theyre doing this in goodwill? thanks for nothing.

it's really too bad that its occurances like these make it hard for legit smaller sites to get an edge. it just makes it easier for me to keep my money at party, stars, etc, etc. i dont want to take risks w/ my money.

id recommend

1. give them bad publicity (which you did by posting on here)

2. enter the $500 tourney

3. w/draw all of your money

4. send a final email to them and tell them youre through w/ their site and tell them why. for the $2500 they took from you they could probably care less though.

bwana

[jman220]

[ QUOTE ]
for the $2500 they took from you they could probably care less though.

bwana

[/ QUOTE ]

If he's even a medium volume player he'll generate a lot more than $2500 in MGR over the life of his account.
I don't k

[Jeff Oneye]

I'm sorry to hear you've been had. I would write them back and inquire what happens if you take the tournament entry and win. Will they pay you this time? If they can't be trusted in smaller things how can you feel confident when the stakes are higher. I for one will never play at this site.

JeffreyREBT

[gabyyyyy]

[ QUOTE ]
Won a $60 satellite at bet365poker to get in a $300 satellite, which I won to make me eligible for a $3000 satellite for a chance to win a monte carlo millions package. I tried for 3 weeks to find 9 other players for this satellite and there were never enough players. When time ran out bet365pokers said that's tough you get nothing??!!?? Is this normal??? I've played other sites where they just give you the money in your account? Attached is an e-mail they sent me offering a seat in a $500 tourney instead. I have plenty more if you want to read them. It's a rip off. I guess they had a parrty with the $3K I won.

Dear Mr Wallen

Thank you for your patience while we have been reviewing your compliant.

As previously discussed, our rules clearly stated that Rounders tokens were neither transferable nor redeemable for cash and as such the network was in a position where players were going to lose such tokens. A decision was taken to put on the MCM Special Freeroll in order for players with outstanding tokens to use them in full and the $75,000 prize pool was increased by the network so as to ensure that we made no gain from the tokens. Unfortunately, it was only possible to put the one final tournament on and customers with different levels of tokens could not be differentiated between.

We are sorry you feel aggrieved by what has happened and as a gesture of goodwill bet365 would like to pay for your entry in to the Online Final of the Scandinavian Open Final which has a buy in of $470+$45, with 1 in 20 winning a seat to the EPT Scandinavian Open held at the Scandinavian Open held at the casino Copenhagen in Denmark on 20-22 January 2006.

Please let us know if you would like us to do so.

Kind Regards
Martin Willis
bet365 Casino and Poker Manager

[/ QUOTE ]

Wow that is total BS!

No offense to people in England, but these British sites suck major balls. Especially in the online bookmaking sector. They have been known to cut limits down to nothing, and make it difficult to win anything.

Id recommend staying away from any British run Sportsbooks.

This would also include Bowmans.

[SocalHoldEem]

I was about to sign up to play at bet 365, however, I did a quick search and found the following. Your "goodwill" is screwing your customers, and I will be taking by 2-5k MGR elsewhere. In addition, I am making sure all my poker playing friends get a chance to read this email from your customer service. The game is enough gamble without betting on how bad our sites are going to screw us. I am sure that this will cost for far more then the 2500 you saved, as all the players I will prevent from playing on your site generate that in 4 weeks.

[SNOWBALL]

This is terrible. If they don't want to give you 3k cash they need to give you 3k worth of tournament equity through some other means. I'm angry. There so much abuse of players that goes on around the internet. I think that these sites deserve serious repercussions. An injury to one is an injury to all.

In Solidarity,
Snowball

[crazy canuck]

[ QUOTE ]
if what you say is true theyrea bunch of crooks.

[/ QUOTE ]

[RamGad]

F' Bet365. I've given them so much $ in rake, refered friends to them, etc. and the bastards bar me from the sportsbook for going on a little winning run. They also barred me from all poker and casino bonuses. I can't wait to bend them over again on my girlfriend's account.

[SNOWBALL]

I just sent an email to Bet365 poker. I encourage everyone else to do the same. Their email address is : support@customerservices365.com

Here's the text:

Dear Sir,

I am a high volume online poker professional, and am considering signing up to your site. I often play at partypoker, but I don't like their software very much, so I'm looking for a change in pace. I saw an add for your site on the internet, and thought that your cardroom might be what I was looking for.
However, I just read a post on the internet forum at www.twoplustwo.com (http://www.twoplustwo.com) describing a situation that makes me doubt that my money will be safe with you.
A player won a $300 satellite for a prize of $3000 in tournament equity. He tried to use his buyin for a higher satellite, which you required him to do. However, no such opportunity was available, and the player was unable to enter the 3k satellite for the Monte Carlo Millions. Instead of doing the proper thing, and properly compensating this player from the 3k in tournament equity that he rightfully earned, you offered him a mere $500 in tournament equity. Please explain to me how this is different from stealing $2,500 from this player, and why I should feel safe depositing money at your casino.

Sincerely,
XXXXXX XXXXX

[mattw]

i wonder if the other prima sites do the same thing?

[SNOWBALL]

[ QUOTE ]
We are sorry you feel aggrieved by what has happened and as a gesture of goodwill bet365 would like to pay for your entry in to the Online Final of the Scandinavian Open Final which has a buy in of $470+$45, with 1 in 20 winning a seat to the EPT Scandinavian Open held at the Scandinavian Open held at the casino Copenhagen in Denmark on 20-22 January 2006.


[/ QUOTE ]

$45 is too high of an entry fee for a $470 tournament IMO.

[crazy canuck]

Excellent idea Snowball...I sent it. Let's see what kind of an impact can we make.

[tigerite]

I've sent one too, with slightly more harsh wording

[ QUOTE ]

Dear Sir/Madam

I have played on your poker site before, some freerolls, some HU matches and some SNGs. However my primary site was the PartyPoker skins; since they have closed those down and I have no rakeback I was looking for a new site, and was considering playing on yours. Unfortunately I have since found out from a poker forum I frequent, on www.twoplustwo.com (http://www.twoplustwo.com), that a player won a $300 satellite for entry into a $3k tournament, which never filled out its seats through no fault of his own - in fact, I would go as far as to say that the fault for that was entirely on your side, because there were never enough satellites to it. Now, instead of doing the right thing for both this customer and your own PR, you decide to take this $3k and offer him a measly $500 entry (not even any cash) into some other satellite, which again you probably won't even fill the final tournament for, so are you then going to take this $500 from him as well, not being content with the $2500 you have already stolen?

I feel very disappointed with your actions on this, and cannot feel safe playing on your site if this is the kind of action you take. Especially to a player who, I am led to believe, has played often on your site and even referred friends. Is it worth $2.5k to have such bad publicity? Good job, I have a feeling I'm not the only one who won't be playing on bet365 poker anymore.

Sincerely


[/ QUOTE ]

[uncleshady]

[ QUOTE ]
Excellent idea Snowball...I sent it. Let's see what kind of an impact can we make.

[/ QUOTE ]

I bet they will respond to you by credting you their monthly poker bonus.

[klavs00]

Well, that sure does suck.

But, honestly this is water compared to what happened on prima sites in the past, with suspending peoples accounts and holding back their money for months etc.

Hundreds and hundreds of angry people wrote them angry mails and swore to never set foot on their site again.

On a scale from 1-10, guess how much they cared about those e-mails?

[SNOWBALL]

[ QUOTE ]
Well, that sure does suck.

But, honestly this is water compared to what happened on prima sites in the past, with suspending peoples accounts and holding back their money for months etc.

Hundreds and hundreds of angry people wrote them angry mails and swore to never set foot on their site again.

On a scale from 1-10, guess how much they cared about those e-mails?

[/ QUOTE ]

I don't know anything about Prima, so I can't make any intelligent comments about their business organization, but I can tell you that when enough people get together and want to make something happen, it does. My last job was a union organizer. Seeing enough "miracles" made me realize that there's nothing magical about taking matters into your own hands. Its the only way to win.

[Rudbaeck]

Party pretty much accomplishes this with their 'Steps' tournaments as well. (They did actually refund people for various satellite steps when the sats were finally cancelled however.)

The trick is lots of pros buy-in at step 5, and if they get a freeroll to step 4 they do play that, but if they on that step get a freeroll to step 3 they never play that as the hourly wage is now too low. So plenty of online pros have a huge amount of step 3 tokens, which will never be redeemed in any way.

It's SOP for the sites it seems.

[bwana devil]

[ QUOTE ]
I just sent an email to Bet365 poker. I encourage everyone else to do the same. Their email address is : support@customerservices365.com

[/ QUOTE ]

i already sent them an email last night. it basically said the same thing and i was going to post their reply here.

in it i said that the person has posted his side of the story for the entire forum to read and i would like to hear the site's side because i was considering signing up.

id like to hear if they have any logical defense to what this poster claims. the site's reputation is at stake.

bwana

[TheHammer24]

FWIW, Bet365 has a decent english speaking customer service phone number. It's worth calling if you ask me.

[bwana devil]

[ QUOTE ]
the site's reputation is at stake.

[/ QUOTE ]

and speaking of this, i think calmjackal, the OP should be concerned about his image as well if he's levying these charges against the site.

he created an acct here, made six duplicate posts in six different forums and hasnt posted again. disgruntled poker player or something other? are you new to 2+2 or did you start a new acct? why silent now?

his original post certainly sounds legit so calmjackal, im sure you're reading the thread, so i encourage you to take part in it.

bwana

[SNOWBALL]

OP' post sounds legitimate. Its not like he claimed that the site came to his house and raped his children or anything. However, it is somewhat odd that he hasn't responded to this thread though. He posted at 6:21 PST yesterday. Maybe he's on eastern time or later(9:21) and went straight to bed right after the post?

FWIW, I sent OP a PM.

[Jeffage]

Eurobet is the exception. They pay promptly and quickly in my experience.

Jeff

[MicroBob]

[ QUOTE ]
Party pretty much accomplishes this with their 'Steps' tournaments as well. (They did actually refund people for various satellite steps when the sats were finally cancelled however.)

The trick is lots of pros buy-in at step 5, and if they get a freeroll to step 4 they do play that, but if they on that step get a freeroll to step 3 they never play that as the hourly wage is now too low. So plenty of online pros have a huge amount of step 3 tokens, which will never be redeemed in any way.

It's SOP for the sites it seems.

[/ QUOTE ]


pros who have no intention of playing the step 3's probably shouldn't be playing the step 5's in the first place imo.


I assume they play the highest of the STEPS because they feel that enough of the remaining competition will be soft enough to make it worthwhile. But is there so much equity there that they can just throw-away all those Step 3's too?
Maybe....but that adds up really fast.

If you're going to play the Steps you have to be okay with milking the bottom steps for their equity too.
If this means just playing the lower level one's in the corner and barely paying attention to it then go about it that way.

[calmjackal]

not sure what you mean exactly about a response on the thread? You can find me playing at Party Poker, Ultimate and Full Tilt. I can't say more that what I've already said. They still offer nothing other than a satellite for some other tourney and I have sent 10 to 12 e-mails until I finally got to the main guy. Heres another response from them and from what I'm hearing they don't give a crap about me nor you!

Dear Mr Wallen,

Thank you for your e-mail.

I have raised your concerns with my immediate superiors to take up with the Network regarding why they felt a need to include players with tokens of a value less than yours , once I have further details I will of course contact you.

I can only stress that the Tournament was held with the best of intentions to try and resolve the issue of players unable to take a seat, but fully accept your argument of a 1 in 10 turning in to a 1 in 35 and can fully understand your anger at this time.

Please may I ask for your patience whilst I attempt to resolve the matter in a hopefully amicable manner.

Kind Regards
Martin Willis
bet365 casino and Poker Manager

don't expect them to do anything that would be considered fair, I just want others to know how they will treat you on this site.

[calmjackal]

I refused to take the offer they made of one entry to a satellite. I offered to accept 2 entries, one of greater value, the 2 totalling 1200, which still left me stuck $600. After reading some of the responses to my posts, they probably wouldn't honor those either if I won. I didn't want to take the $500 offer & then write all this up. They obviuosly need the $2500 more than I do. But if you add up all the times they've done this it could turn into hundreds of thousands. Beware is all I can say!

[calmjackal]

Will they honor it if I win the next one? Will I even be able to get in the next one?

[calmjackal]

As far as I know Party refunded everyone with a final step who could not participate in the last satellite. Anyone know anything different?

[calmjackal]

thanks

[NoamChomsky]

Twoplustwo is a force to be reckoned with : )

[TheHammer24]

Anything short of a full refund or tournament equity adding up to $3000 would be a mistake based on principal alone. Don't give up. They may do something, how long ago was your original e-mail? Have you called them yet?

[calmjackal]

original e-mail was 3 weeks ago and I have 12 - 15 responses.
When I call there is no one with any autority to speak with

[RikaKazak]

well,
just so you know, I'm high volume player, and I'll never play there cause of this post, thanks for the heads up, this is WAY worst than anything pp has ever done to me. SCREW THEM!!!!!!!!!!!!!!!!

[calmjackal]

glad i could save you some anguish

[phish]

We should all boycott sites that does crap like this.

[bwana devil]

<font color="blue"> just received my response back from bet365. below this email is my reply back to him.
</font>
Dear bwana devil,

Thank you for your email.

With respect to your enquiry, pleased be advised that in the interests of client confidentiality and in accordance with the data protection act I am unable to discuss specific details of other customers’ accounts.

Please rest assured however that bet365poker always aims to act in the best interests of all its customers, and seeks just and amicable solutions to any dispute.

bet365poker continues to build its reputation on the highest standards of integrity and fairness towards its players, in accordance with its rules, and would never seek to make financial gain through dishonest activity.

If you require any further assistance with regards to this or any other matter please do not hesitate to contact us here at Customer Services. Our team are available 24 hours a day by e-mail at support@customerservices365.com or telephone on 1 866 3333 238 and will be pleased to assist you.

Kind Regards
Martin Willis
Manager, bet365poker

<font color="red">
Dear Mr. Willis,

While you didnt need to address the specifics of the person's account, I was hoping you could discuss the general issue about the terms and conditions of your site and tell me if what was posted on twoplustwo.com does happen at your site. Whether it happened in this specific instance was irrelevant to me.

Additionally, I should have included the link to the post in the original email so you could view it.

twoplustwo link

Reading the Internet Bonus forum at twoplustwo.com, I understand your site has a sign up bonus offer and additional bonuses. With the information I have at this time I will not join your site. Additionally, I plan to post your reply and this email in the forum.

Thank you for the response.

bwana devil


</font>

[nigelloring]

Thanks for the heads-up. I'm a hi-stakes player and, with your issue currently unresolved, have no intention of playing on bet365.

[mr_whomp]

I think everyone is really over reacting. Bet365 has probably some of the best customer service of any website I've played on. The trick is to call them on the phone. Its nice to be able to talk to a british guy/gal on the phone who actually understands whats going on instead of Rajiv over in india.bit they are good about cashouts too, mine hit neteller in under 30 minutes.

[calmjackal]

Here is a couple of other of their fine e-mails to give you a good understanding of their customer service.

Dear Mr Wallen,

Thank you for your e-mail.

I have raised your concerns with my immediate superiors to take up with the Network regarding why they felt a need to include players with tokens of a value less than yours , once I have further details I will of course contact you.

I can only stress that the Tournament was held with the best of intentions to try and resolve the issue of players unable to take a seat, but fully accept your argument of a 1 in 10 turning in to a 1 in 35 and can fully understand your anger at this time.

Please may I ask for your patience whilst I attempt to resolve the matter in a hopefully amicable manner.

Kind Regards
Martin Willis
bet365 casino and Poker Manager

Dear Mr Wallen
Thank you for your patience while we have been reviewing your compliant.
As previously discussed, our rules clearly stated that Rounders tokens were neither transferable nor redeemable for cash and as such the network was in a position where players were going to lose such tokens. A decision was taken to put on the MCM Special Freeroll in order for players with outstanding tokens to use them in full and the $75,000 prize pool was increased by the network so as to ensure that we made no gain from the tokens. Unfortunately, it was only possible to put the one final tournament on and customers with different levels of tokens could not be differentiated between.
We are sorry you feel aggrieved by what has happened and as a gesture of goodwill bet365 would like to pay for your entry in to the Online Final of the Scandinavian Open Final which has a buy in of $470+$45, with 1 in 20 winning a seat to the EPT Scandinavian Open held at the Scandinavian Open held at the casino Copenhagen in Denmark on 20-22 January 2006.
Please let us know if you would like us to do so.
Kind Regards
Martin Willis
bet365 Casino and Poker Manager

They do it and they don't mind telling you they do it.
Thanks.

[calmjackal]

I try not to over react to anything like this. I have sent at least 15 e-mails to these people with several offers that still leave me short on what they owe me. I have attached the last 2 from them and their legal department regarding my actions here.

Good luck to you!


Dear Mr Wallen





WITHOUT PREJUDICE



Thank you for your email.



As previously stated this offer is either a seat in the Scandinavian Masters Open Final which has a buy in of $450 + $45 or alternatively, we are about to arrange for a competition to go to the WPT World Poker Challenge in Nevada with a buy in of $780 + $70 for the final. I am afraid we can not offer both.



Please let me know if you would like to accept this offer and if so which one and I will be pleased add you to the relevant tournament.



With regards to the substantive facts involved in this case, our position as set out in the e-mail dated 27th November 05' remains.





YoursSincerely,



Martin Willis

Manager, bet365poker








--------------------------------------------------------------------------------

From: John Wallen [mailto:bigvpg@yahoo.com]
Sent: 27 November 2005 19:44
To: Support-English
Subject: Re: FW: MCM Special Freeroll



Dear Mr. Willis,



I have no intention of stating anything malicious nor defamitory about your company. I intend to explain to everyone who will read your e-mails sent to me exactly what your rules are regarding money won by your customers, current and future, in satellite tournamnets and let them decide for themselves if they want to play on your sites.



If they consider the fact that you have taken my money and intend on keeping it defamatory, then that is their business.



If every other real or cyber poker room did the same thing, then you would have nothing to worry about. They will just say "Oh, he lost, that's just sour grapes" But, when they all know or bother to find out that you are the the only people who do this, they might think, "I think I'll play some place else".



The key factor for me at this point is how do you feel about what you did?



I understand that you were unprepared for this eventuality, because you created this final freeroll tournament 3 days after my first e-mail to you asking what will happen to my money. Not solely for my benefit but because I assume you discovered that you had many unused tokens out there. I assume that some people holding $300 tokens played in the same tournament that I did. Do you think that is fair? Do you want to explain that to someone in a white wig? Or a black robe or whatever they wear behind their big mahogany desks.



I have no desire to end up in a court of law regarding this trivial matter, nor do I fear it. I live in the most litigious country in the world. It is the principal that keeps me writing these letters to you. The idea that you want to keep my money. It is my money.



I respect and admire your offer in an attempt to settle this matter. I have checked your site and I see the $47 Scandinavian satellites, but not the $450 ones. I can't find the WPT tournaments at all.



If I can arrainge the time to play in both the Scandinavian $450+45 and the WPT $780+70 and you are willing to arrainge for me to play in both at no cost, I am willing to accept this as settlement even though I will still be $584.00 short. My part of the learning experience, I guess.



If that is agreeable to you, please tell me how to find these tournaments on your site and when they are scheduled to be played.



If this can be settled, I will not bring this matter to the attention of anyone.



Thank you for taking time out of your busy day in an attempt to make me happy. I appreciate that.



John



support@customerservices365.com wrote:



Dear Mr Wallen





WITHOUT PREJUDICE



Thank you for your email.



As we have stated in our previous correspondence, the rules clearly stated that tokens cannot be exchanged for cash. As such your claim is without foundation.



We regret that in your email you have made an express threat against us and our business in order to pressure us into meeting your demands. Such threats would, if carried out, be designed and intended to cause disruption and damage to our business and reputation.



Please be advised that if you attempt or do take the steps outlined in your email (or similar) and in doing so make statements which are malicious or defamatory, we will take all such steps as we consider necessary, without further notice, to protect our business and our reputation in whatever jurisdiction we consider appropriate.



In the circumstances we reserve all our rights and remedies to the fullest extent permitted by law.



As previously offered we were and are prepared to offer you a seat in the Scandinavian Masters Open Final which has a buy in of $450 + $45. Alternatively, we are about to arrange for a competition to go to the WPT World Poker Challenge in Nevada with a buy in of $780 + $70 for the final. If you wish to take us up on either of these please let me know within the next 72 hours. We would require confirmation that the MCM issue is now closed and that you undertake not to carry out any of the threats made in your email (or similar).



Yours Sincerely,



Martin Willis

Manager, bet365poker

[DuggleBogey]

Translation:

We took your money and gave it to someone else. We told you this might happen. If you keep telling people about it, we may sue you.

Have a nice day.

[ddutty]

Hey calmjackal,
thanks for paying me for my bonus at bet365! that was nice of you....

just kidding man, that really sux
stuff like this chaps my ass, cause big companies get away with it all too often

I hope you give them more than $3,000 of bad publicity

[bwana devil]

[ QUOTE ]
Please be advised that if you attempt or do take the steps outlined in your email (or similar) and in doing so make statements which are malicious or defamatory, we will take all such steps as we consider necessary, without further notice, to protect our business and our reputation in whatever jurisdiction we consider appropriate.
…
We would require confirmation that the MCM issue is now closed and that you undertake not to carry out any of the threats made in your email (or similar).

[/ QUOTE ]

so the offer for the tournies is hush money so you dont tell anyone about how they run their site? is this for real?

[ QUOTE ]
bet365poker always aims to act in the best interests of all its customers, and seeks just and amicable solutions to any dispute.
…
bet365poker continues to build its reputation on the highest standards of integrity and fairness towards its players, in accordance with its rules, and would never seek to make financial gain through dishonest activity.

[/ QUOTE ]

and as a reminder the above was in the email they sent me. i really try and reserve judgment until i hear from the sites. often times there’s more to the story. After reading this last email in which the OP was threatened w/ a lawsuit i will NEVER play at bet365. i will advise anyone i know who mentions theyre thinking about starting an acct not to play there.

i am not going to put myself in a situation to get sued by a site if i am unhappy with their customer service. btw, calmjackal they can only sue you for libel so if you only tell the truth youre fine. im not a layer so maybe someone more knowledgeable can speak on this.

can any of you imagine lee jones firing off an email telling him he’d sue one of us if we came to 2+2 and complained about stars? the idea is laughable.

bwana

[calmjackal]

I have a budget of $3,000.00 set aside for ads and a web site intend to let as many people as possible know what they are doing. The money is secondary to stopping this from happening to other people. I have contacted cardplayer mag, but the most effective form of advertising is woord of mouth. Thanks for helping get the word out.

[calmjackal]

You are correct. All I need to do is repeat what they said and back it up with documents that they e-mailed to me. I have said nothing about their site except what they themselves have provided to me in writing. Let 'em sue.

Thanks for your support!

[calmjackal]

Exactly.
How many times have they done this?
Exactly where did the money go?
Will they continue in this manner?
Anyone from bet365 care to answer?

[Chris Harper]

For what it is worth I uninstalled the software and emailed them to close my account based on this thread.

Haven't been playing much but I was planning on playing there this month. I won't ever play there again.

[StellarWind]

Apologies if this has been suggested before. It's a long thread.

You really should complain to Prima about this problem. Be clear, concise, and polite so they take you seriously.

They really deserve to know because their reputation is at stake too. I'm not suggesting that this will get your money back. Nor do I expect the CEO to jump out of his chair and kick Bet365 off the network.

Nevertheless businessman understand that behind every letter of complaint is an army of unhappy customers who didn't bother to write. They are not going to enjoy seeing letters like this and if they get enough complaints they will remember next time they have to negotiate something with bet365.

Another place to visit is BonusWhores. They cover Bet365 and they might be interested in this issue.

[Hung]

[ QUOTE ]
Won a $60 satellite at bet365poker to get in a $300 satellite

[/ QUOTE ]

You did not get cheated. All prima skins did the same thing. They launched a special tournament for all the players that still had a token. You got a fair chance to win your seat during this tournament. I believe this is a fair solution. You got the value of your token back in a tournament entry. So what is the problem?

[krazyace5]

[ QUOTE ]
[ QUOTE ]
Won a $60 satellite at bet365poker to get in a $300 satellite

[/ QUOTE ]

You did not get cheated. All prima skins did the same thing. They launched a special tournament for all the players that still had a token. You got a fair chance to win your seat during this tournament. I believe this is a fair solution. You got the value of your token back in a tournament entry. So what is the problem?

[/ QUOTE ]

He won a $3000 satellite entry and they are only offering him $470+$45, looks like a big problem to me.

[bwana devil]

[ QUOTE ]
[ QUOTE ]


You did not get cheated. All prima skins did the same thing. They launched a special tournament for all the players that still had a token. You got a fair chance to win your seat during this tournament. I believe this is a fair solution. You got the value of your token back in a tournament entry. So what is the problem?

[/ QUOTE ]

He won a $3000 satellite entry and they are only offering him $470+$45, looks like a big problem to me.

[/ QUOTE ]

$3000 - 470 - 45 = 2485 problems

[calmjackal]

I won an entry into a satellite where each player had $3,000.00 and the winner would have received a $30,000.00 Monte Carlo Millions Package. They kept my $3,000.00

[calmjackal]

I then took the $300 and won the next tourney giving me a seat in the next step worth $3,000.00. There never were enough people on the site at the same time to play the $3,000.00 per seat tourney.

[calmjackal]

Thanks, didn't know about the Prima aspect of this whole thing, thoght it was just a group of sites banded together.

[Sniper]

[ QUOTE ]
I then took the $300 and won the next tourney giving me a seat in the next step worth $3,000.00. There never were enough people on the site at the same time to play the $3,000.00 per seat tourney.

[/ QUOTE ]

Did you ask them to confirm how many $3000 step tournies were played in total?

If the answer is ZERO, this would be very troubling!

I agree with the earlier post that you should contact Prima directly!

[Hung]

[ QUOTE ]

I agree with the earlier post that you should contact Prima directly!

[/ QUOTE ]

I don't think that's a good idea. If you have trouble with VCpoker, do you contact Tribeca? If you have trouble with Poker Room, do you contact Ongame? Prima Poker is not a poker room. If you've trouble with bet365 you should try and resolve it with them. I had issues with bet365 in the past and they were all resolved in a professional manner. I have a lot of respect for a company like bet365. They are far above average compared to many other poker rooms.

I had not read the complete post, but I just did. I have a friend who had the same problem. He got a seat to the $3000 buy-in MTT for Monte Carlo. For every 10 players there was a Monte Carlo Million seat worth 30K. So in fact it was the same as the rounder tournament and even better. Because if there were more players there would be more seats paid out. I don't understand why they did not give you that seat. Maybe you were too late and that tournament was already played. Or your token was not worth $3000. The players that did not win a token for level 5 could play a freeroll with a guaranteed prize. All the money of all tokens were put into a big tournament.
But check with support why you did not got tha set for the MTT. My guess is that you were too late. Because I just checked and I noticed the tournament is no longer in the lobby. They must have played it somewhere end of November.

I also noticed that they gave you a seat to the EPT Scandinavian Open, worth $470. So you got an entry to the 75K guaranteed which was only available for a select number of players. And you got the entry for the Scandianvian open. I'm sure they paid this out of their own pocket. If you had won the 75K guaranteed I'm sure you would not have been moaning about this.

If they took 3K from me I'd be pissed off too. But I have the feeling that we do not know the whole story. If you complained earlier I'm sure you would have gotten the seat for the 3K MTT. But you complained too late and they had to give you an alternative. I'm sure it there must be a valid reason. It's not always black and white.

I hope you get it all back.
Good luck.

[Robby Box]

Hope I didn't miss this earlier in the thread, but Bet365 are known as Bet £3.65 in UK Sports Betting forums, because that's all you will get on after a couple of winning bets.

[calmjackal]

I did not accept the seat in the Scandinavian Open as hush money and I have no hope of ever getting any money from these people. They have no honor. I don't know about the timing of the MTT, but I do know that they had no idea that there was a problem until I sent thme a e-mail requesting information. I have attached this e-mail and their response.
In addition I offered to accept the freeroll MCM they gave me as 1 in 70 chance to win the package, the scandinavian open seat and a WPT seat as settlement for this whole mess. Add all this up and I am still stuck $500 and they refused.
What the hell, I'll attach all three e-mails the first one is dated oct 29

Date: Sat, 29 Oct 2005 10:38:03 -0700 (PDT)
From: "John Wallen" &lt;bigvpg@yahoo.com&gt; Add to Address Book Add Mobile Alert
Subject: MCM
To: support@customerservices365.com

I have been trying to finish the MCM satellite for several weeks now. I have credit for the final satellite $3,000.00 + $300 which I won in the last satellite.

How much longer will this be available and what will happen if I don't get in a final table satellite?

Thanks,
John

Their reply of november 2

From: support@customerservices365.com Add to Address Book Add Mobile Alert
To: bigvpg@yahoo.com
Subject: Your bet365poker account
Date: Wed, 2 Nov 2005 15:06:17 -0000


Dear Mr Wallen,

Thank you for your patience whilst we awaited further news.

I can confirm that an additional STT or MTT dependant on numbers, will be run for any customers with outstanding round 5 tokens for Monte Carlo Millions.

No date or time has been confirmed although it is likely to be next week, I will update you as soon as this is known.

If you require further assistance please do not hesitate to contact me.

Kind Regards

Martin Willis
bet365 Casino and Poker Manager

the last 3 - sorry for the length of all this, I just want everyone to know that I tried very hard towork this out and was willing to accept less than I was due, to no avail

Subject: FW: FW: MCM Special Freeroll
Date: Wed, 30 Nov 2005 13:51:28 -0000
From: support@customerservices365.com Add to Address Book Add Mobile Alert
To: bigvpg@yahoo.com


Dear Mr Wallen





WITHOUT PREJUDICE



Thank you for your email.



As previously stated this offer is either a seat in the Scandinavian Masters Open Final which has a buy in of $450 + $45 or alternatively, we are about to arrange for a competition to go to the WPT World Poker Challenge in Nevada with a buy in of $780 + $70 for the final. I am afraid we can not offer both.



Please let me know if you would like to accept this offer and if so which one and I will be pleased add you to the relevant tournament.



With regards to the substantive facts involved in this case, our position as set out in the e-mail dated 27th November 05' remains.





YoursSincerely,



Martin Willis

Manager, bet365poker








--------------------------------------------------------------------------------

From: John Wallen [mailto:bigvpg@yahoo.com]
Sent: 27 November 2005 19:44
To: Support-English
Subject: Re: FW: MCM Special Freeroll



Dear Mr. Willis,



I have no intention of stating anything malicious nor defamitory about your company. I intend to explain to everyone who will read your e-mails sent to me exactly what your rules are regarding money won by your customers, current and future, in satellite tournamnets and let them decide for themselves if they want to play on your sites.



If they consider the fact that you have taken my money and intend on keeping it defamatory, then that is their business.



If every other real or cyber poker room did the same thing, then you would have nothing to worry about. They will just say "Oh, he lost, that's just sour grapes" But, when they all know or bother to find out that you are the the only people who do this, they might think, "I think I'll play some place else".



The key factor for me at this point is how do you feel about what you did?



I understand that you were unprepared for this eventuality, because you created this final freeroll tournament 3 days after my first e-mail to you asking what will happen to my money. Not solely for my benefit but because I assume you discovered that you had many unused tokens out there. I assume that some people holding $300 tokens played in the same tournament that I did. Do you think that is fair? Do you want to explain that to someone in a white wig? Or a black robe or whatever they wear behind their big mahogany desks.



I have no desire to end up in a court of law regarding this trivial matter, nor do I fear it. I live in the most litigious country in the world. It is the principal that keeps me writing these letters to you. The idea that you want to keep my money. It is my money.



I respect and admire your offer in an attempt to settle this matter. I have checked your site and I see the $47 Scandinavian satellites, but not the $450 ones. I can't find the WPT tournaments at all.



If I can arrainge the time to play in both the Scandinavian $450+45 and the WPT $780+70 and you are willing to arrainge for me to play in both at no cost, I am willing to accept this as settlement even though I will still be $584.00 short. My part of the learning experience, I guess.



If that is agreeable to you, please tell me how to find these tournaments on your site and when they are scheduled to be played.



If this can be settled, I will not bring this matter to the attention of anyone.



Thank you for taking time out of your busy day in an attempt to make me happy. I appreciate that.



John



support@customerservices365.com wrote:



Dear Mr Wallen





WITHOUT PREJUDICE



Thank you for your email.



As we have stated in our previous correspondence, the rules clearly stated that tokens cannot be exchanged for cash. As such your claim is without foundation.



We regret that in your email you have made an express threat against us and our business in order to pressure us into meeting your demands. Such threats would, if carried out, be designed and intended to cause disruption and damage to our business and reputation.



Please be advised that if you attempt or do take the steps outlined in your email (or similar) and in doing so make statements which are malicious or defamatory, we will take all such steps as we consider necessary, without further notice, to protect our business and our reputation in whatever jurisdiction we consider appropriate.



In the circumstances we reserve all our rights and remedies to the fullest extent permitted by law.



As previously offered we were and are prepared to offer you a seat in the Scandinavian Masters Open Final which has a buy in of $450 + $45. Alternatively, we are about to arrange for a competition to go to the WPT World Poker Challenge in Nevada with a buy in of $780 + $70 for the final. If you wish to take us up on either of these please let me know within the next 72 hours. We would require confirmation that the MCM issue is now closed and that you undertake not to carry out any of the threats made in your email (or similar).



Yours Sincerely,



Martin Willis

Manager, bet365poker

[gabyyyyy]

[ QUOTE ]
Please be advised that if you attempt or do take the steps outlined in your email (or similar) and in doing so make statements which are malicious or defamatory, we will take all such steps as we consider necessary, without further notice, to protect our business and our reputation in whatever jurisdiction we consider appropriate.


[/ QUOTE ]

Screw them. I would go on every message board known to man and let it be known how criminial their operation is.

Let them do what they want.. They stole money from you if the reputation of their buisness was of any importance they would not be stealing money from players.

Total morons.

[calmjackal]

Please help me with other good message boards and forums. I am not up to date on this stuff.
Thanks

[Sniper]

[ QUOTE ]
Please help me with other good message boards and forums. I am not up to date on this stuff.

[/ QUOTE ]

There are an enourmous number of message boards for every topic you could possibly imagine... and many that you probably couldn't even imagine! /images/graemlins/smile.gif

[jman220]

[ QUOTE ]
Please help me with other good message boards and forums. I am not up to date on this stuff.
Thanks

[/ QUOTE ]

www.unitedpokerforum.com (http://www.unitedpokerforum.com)
www.bonuswhores.com (http://www.bonuswhores.com)
www.casinomeister.com (http://www.casinomeister.com)
www.cardplayer.com (http://www.cardplayer.com)

I'll post others as I think of them

Edit:

RGP (http://www.recpoker.com/index.php?group_id=1)

[_And1_]

This is probably a network policy thou, so all prima sites might act accordingly.

The steps, rounders and all that you call thous crap tournaments that dont have the same tokens SUCK. There should be only ONE sort of tokens which you can use at any lvl, kind of step/rounder tourney (cash or tournament sat), not some phony buyin for lvl (party) which you aint going to play, ever... the setup of diffrent tokens, lvl-buyins and so on suck big time... the sites shoul do something about this ...

[SNOWBALL]

In CA we have the anti-slap law. It stands for

ANTI
Strategic
Lawsuit
Against
Protest

An anti-slap motion can destroy this kind of stuff. I don't know about other states. CA rules.

[calmjackal]

DOES ANYONE KNOW OF ANYONE EXCEPT BET365 WHO WOULD DO THIS?

I understand what you are saying and they should be the same level in the same tourney. My problem is that they put me in a tourney with 70 people and 2 packages awarded when I was supposed to be in a tourny with 10 people and 1 package awarded. And they just kept the rest of my money!

They did offer some other entries, but that is not what I was promised. Party just put the money in my account when I won a second WSOP entry.

That is why I am so upset, I don't think anyone else would do this to someone!!!!!

[zgall1]

So did you end up taking what they offered?

[calmjackal]

No, I did not. What they offered left me short about $1,200 to $1,500.00 depending on which tournament I selected. I offered to take an entry in both as settlement which would have still left me $500.00 short. They said no. I guess they decided that they wanted to cheat me out of some of my money, but not all of it. I just decided that they are crooks and probably would not pay off nor let me play in the main event if I did win their satellite. Just like the first time. If you read their fine print, they can disqualify you just because they don't like you.
So, now I am trying to warn the rest of the internet poker players and help them choose the right site from all the OTHER choices.

[calmjackal]

I am still getting requests for information as to the results of this situation and want to let those who asked know that they continue to stonewall and ignore all e-mails and phone calls. They are keeping my money!

[MikeSmith]

I just sent the email as well, i changed it a bit to make it juicier. I cant believe this and id be willing to help anyone else that was screwed like this.
-mike

[Emperor]

Taking it to the Legal Department was a sure way to get a string of meaningless form letters and no service.

However, it sounds like you exhausted all other angles.

I would email them HOURLY, with links to every thread you make. They stole $3K in Tourney Entries from you, and then threatened to sue you.

They put the $3K in thier coffers, there is NO REASON for them not to give you entries into other tournies.

Actually, for all the trouble they are giving you, they should offer you more, not less.

Two plus Twoers should empty their accounts, and then spam the chatbox with link to this thread on their site.

Screw them. I will never play there. Thanks for the Heads Up.

[IlliniLou]

Has anyone had trouble cashing out to neteller from Bet365?? My transaction from 3 days ago says pending. I e-mailed Bet365 and said it should be resolved within 12 hours. Well that was 30 hours ago and still pending. This was the first time I played there and it was a terrible experience. I just want my money in neteller, and all they do is tell me it will be solved eventually. Bet365 really isn't all that its cracked up to be.

[beating nero]

Just like to add that I will never play another hand of poker on 365 again. Just read this whole thread and the way 365 have behaved is beyond belief. Discusting

[calmjackal]

Glad to be of service, help spread the word. These guys are the worst I have ever dealt with bar none.

[calmjackal]

please let me know if they decide to just keep your money like they did mine.

[calmjackal]

Won a $60 satellite at bet365poker to get in a $300 satellite, which I won to make me eligible for a $3000 satellite for a chance to win a monte carlo millions package. I tried for 3 weeks to find 9 other players for this satellite and there were never enough players. When time ran out bet365pokers said that's tough you get nothing??!!?? Is this normal??? I've played other sites where they just give you the money in your account? Attached is an e-mail they sent me offering a seat in a $500 tourney instead. I have plenty more if you want to read them. It's a rip off. I guess they had a parrty with the $3K I won.

Dear Mr Wallen

Thank you for your patience while we have been reviewing your compliant.

As previously discussed, our rules clearly stated that Rounders tokens were neither transferable nor redeemable for cash and as such the network was in a position where players were going to lose such tokens. A decision was taken to put on the MCM Special Freeroll in order for players with outstanding tokens to use them in full and the $75,000 prize pool was increased by the network so as to ensure that we made no gain from the tokens. Unfortunately, it was only possible to put the one final tournament on and customers with different levels of tokens could not be differentiated between.

We are sorry you feel aggrieved by what has happened and as a gesture of goodwill bet365 would like to pay for your entry in to the Online Final of the Scandinavian Open Final which has a buy in of $470+$45, with 1 in 20 winning a seat to the EPT Scandinavian Open held at the Scandinavian Open held at the casino Copenhagen in Denmark on 20-22 January 2006.

Please let us know if you would like us to do so.

Kind Regards
Martin Willis
bet365 Casino and Poker Manager

[theghost]

nice bump.

[calmjackal]

Just trying to make sure others don't get the same treatment from these crooks! Thanks.

[krazyace5]

Actually here is some other crap they like to pull- this was not my email. I found it on another site.

Here is a e-mail a player received after requesting bonus.

Be advised. I received this email this morning after attempting to claim their $50 New Years Bonus.

Dear Tight Aggressive 1/2 Limit Player,

Thank you for your email.

We would like to draw your attention to point 3c) of our terms and conditions governing the $100 Free Chips for New Customers offer and point 7 of our terms and conditions governing the $50 Happy New Year Bonus offer:

“The offer is available to genuine players only, genuine players being ones that are active /participating in games with the intention of winning pots. Any players who attempt to abuse the offer by contributing only the small/big blinds with no intention to actively participate in games will forfeit the right to claim any bonus chips.”

In view of this, we are unable to credit any poker bonus chips. Please be advised that whilst you may continue to play on bet365poker, we are notifying you that your account will not be eligible for bet365 offers in future.

If you require any further assistance with regards to this or any other matter please do not hesitate to contact us here at Customer Services.

Kind Regards
Simon
Customer Services


Here is there promo:
A VERY HAPPY NEW YEAR - $50 FREE CHIPS FOR EVERYONE

Get your New Year off to a flyer by grabbing the maximum $50 in Free Chips during January, courtesy of bet365poker.

It’s a great feeling to get paid for doing something that you love. Land a free $5 bonus chip for every 50 raked hands you play – right up to $50 after just 500 raked hands.

No catches!

As you've come to expect at bet365poker, our offer comes with no catches. There are:

*

No deposit requirements
*

No wagering requirements
*

No withdrawal requirements

[prana]

omg, just horrible

[adsman]

This is why I love the internet. The old style rules of screw the customer over can have serious consequences in the modern environment. Remember a little poker site called Poker Mountain? It was leveled by the "Poo Mountain" thread that Brown Thumb got going. I spoke to him a few months ago and he said that by the end poker mountain were offering him incredible deals to stop posting on that single thread.

The power of the internet to spread news by "word of mouth" should not be underestimated. Bet365 has lost me.

[HCR]

Was going to do the bonus (as I have done the last three months) until I read about this crap...not going back now.

[BigF]

bet365 is the worst. I quit playing there about 2 months ago.

[checkers777]

Thanks for posting this.

Another customer lost.

[ddutty]

I withdrew my money from bet365 after I read this post. Calmjackals post made me uneasy, but I kept playing since I never play tournaments there. The fact that they are witholding player's bonuses turned me away though. Sorry bet365, no more money from me.

[burningyen]

The folks on the pocketfives.com and wptfan.com forums might want to know about all this.

[omega21]

WARNING!!!!!! Checking out the boards at bounus whores this morning, bet365 has been officially blacklisted. If you have money there get it out now!!! After the incident here and refusing to pay the January bonus......what excuse will they use to take your money?

[Gregatron]

[ QUOTE ]
WARNING!!!!!! Checking out the boards at bounus whores this morning, bet365 has been officially blacklisted. If you have money there get it out now!!! After the incident here and refusing to pay the January bonus......what excuse will they use to take your money?

[/ QUOTE ]
I am not happy a supposedly legit site decided to do this, but I'm not sure anyone's initial deposit money is in danger, just your bonus. I don't see them stealing deposits.

[TxBuckeye]

[ QUOTE ]
I am not happy a supposedly legit site decided to do this, but I'm not sure anyone's initial deposit money is in danger, just your bonus. I don't see them stealing deposits.

[/ QUOTE ]
One site I know blacklisted them because they approached Bet365 to discuss the issue concerning unpaid bonuses and Bet 365 refused to even address the issue with them. Their response was "Our decision is final." Now, why you would see a site refusing bonuses to players for no apparent valid reason as not blacklist worthy, I don't know. Personally, I think it's a VERY valid reason. The fact that the site has taken a stance of "if you don't like it, leave" well, they have no one to blame but themselves. Personally I think the site will be crippled by this, it isn't large enough to absorb the customer loss. Very bad decision on their part.

[tylersalzman]

HI Everyone, I am from a different poker forum and recently read all these posts, but wanted to let you know that in addition to this, there are over 100 other people from the bonuswhores website who were wrongfully denied the bonus this last month. Myself being one of them. Bet365 has had a major meltdown of some kind and I would suggest staying away from all prima sites just to be safe. There are plenty of other trustworthy and bigger sites out there.

[jman220]

[ QUOTE ]
HI Everyone, I am from a different poker forum and recently read all these posts, but wanted to let you know that in addition to this, there are over 100 other people from the bonuswhores website who were wrongfully denied the bonus this last month. Myself being one of them. Bet365 has had a major meltdown of some kind and I would suggest staying away from all prima sites just to be safe. There are plenty of other trustworthy and bigger sites out there.

[/ QUOTE ]

Do you have a link to the bonuswhore threads? I'm curious.

[TreyWilly]

[ QUOTE ]
Do you have a link to the bonuswhore threads? I'm curious.

[/ QUOTE ]

It doesn't have 365 listed in its blacklisted sites (http://www.bonuswhores.com/blacklisted-sites.php), but I can't find 365 listed under Prima anymore. Interesting.

[Vavavoom]

I tried to claim my bonus yesterday - I had 512 raked hands on my BET365 menu....

I sent off the email....and got back that I had only done 312 raked hands....

I said I would send a screen capture and that I hoped they wasn't trying to be "shady"...they then credited me the final $20...

FWIW, I 4-tabled 2x100NL/2x200NL.....My VPIP was probably around 12-14....

I am going to withdraw completely from Bet365....Site wasn't all that anyway !

[Davey]

[ QUOTE ]
[ QUOTE ]
HI Everyone, I am from a different poker forum and recently read all these posts, but wanted to let you know that in addition to this, there are over 100 other people from the bonuswhores website who were wrongfully denied the bonus this last month. Myself being one of them. Bet365 has had a major meltdown of some kind and I would suggest staying away from all prima sites just to be safe. There are plenty of other trustworthy and bigger sites out there.

[/ QUOTE ]

Do you have a link to the bonuswhore threads? I'm curious.

[/ QUOTE ]

Link (http://www.bonuswhores.com/phpBB2/viewtopic.php?t=18060)
Pretty sure this is it.

[tylersalzman]

http://www.bonuswhores.com/phpBB2/viewtopic.php?t=18060&amp;postdays=0&amp;postorder=asc&amp;sta rt=0

there's the link. Bet365 was on the list of blacklisted sites a few days ago, but I don't see it there anymore, I wrote inquiring why they took it back down..

[Gregatron]

[ QUOTE ]
[ QUOTE ]
I am not happy a supposedly legit site decided to do this, but I'm not sure anyone's initial deposit money is in danger, just your bonus. I don't see them stealing deposits.

[/ QUOTE ]
One site I know blacklisted them because they approached Bet365 to discuss the issue concerning unpaid bonuses and Bet 365 refused to even address the issue with them. Their response was "Our decision is final." Now, why you would see a site refusing bonuses to players for no apparent valid reason as not blacklist worthy, I don't know. Personally, I think it's a VERY valid reason. The fact that the site has taken a stance of "if you don't like it, leave" well, they have no one to blame but themselves. Personally I think the site will be crippled by this, it isn't large enough to absorb the customer loss. Very bad decision on their part.

[/ QUOTE ]
I agree. Furthermore I will not have one cent of my money in any site that violates its own T&amp;C. I'm not "the sky is falling" kind of guy, and I don't think they are going to go about stealing deposits, but I'm not taking any chances. I just cashed out yesterday (successfully btw). I won't be back.

[bwana devil]

calmjackal's post was enough to discourage me from depositing there. in order to get their bonuses, i probably would have had he not posted here warning of their site.

not paying their bonuses, it's their own greed that may drive them out of business. this will spread like wildfire. i wish them a pleasant demise.

bwana

[calmjackal]

After what they did to me and now this, it looks like they have a serious cash flow problem. Why else would they cheat people out of their bonuses and their tourney winnings? It's hard to belive that they can't make money, but with this type of operating attitude and their horrible customer service maybe they are loosing money? Or maybe someone is just spending all of it.

[Alobar]

[ QUOTE ]
calmjackal's post was enough to discourage me from depositing there.

[/ QUOTE ]

[tylersalzman]

BET365 was on the blacklisted sites at bonuswhores, but then they sent the guy in charge an email saying that it had been resolved and said that they had paid everyone their bonuses, but they LIED!!! I didn't get mine and neither did a lot of other folks!! Look to see them back on the blacklist in a few days with an extra paragraph this time.

[theRealMacoy]

I didn't get my december bonus.

I sent 6-7 emails to them but got basically no response. Initially they claimed i hadn't played the required number of hands. When i offered to send my PT hand histories i failed to hear anything back (i hadn't saved a screen capture of my raked hand count).

About the same time i read this thread and figured it was a lost cause. Luckily i had run well so I wrote the bonus off.

Now i when i hear about the Jan bonus i can't say i am surprised.

Hope you can all get your bonuses back....actually i am going to email again about mine.

cheers,
sean

[calmjackal]

Yes, they are liars and cheats and need to be fipping burgers at McDonalds or I guess frying fish at the fish and chips cart on the corner. Spread the word, bet365 is not where you want to be!

[action44]

This is a great thread, power to the people.. I was thinking of depositing there. But not now hahahah...BET 365 READ THIS I WOULDNT BE BUYING YOUR STOCK NOW LOL HAHAHAHHAHAH

[calmjackal]

The power is ours and we can use it to make sure people don't support crooks like this! They have proven that they will keep your money while hiding behind idiotic rules and regulations that no one else would even try to enforce! We are proving that we are not sheep to be shorn without repercussions!

[GrannyMae]

We are proving that we are not sheep to be shorn without repercussions

i thought sheep were sheared, not shorn.



http://www.bbc.co.uk/h2g2/skins/Alabaster/images/Smilies/f_blacksheep.gifhttp://www.bbc.co.uk/h2g2/skins/Alabaster/images/Smilies/f_blacksheep.gifhttp://www.bbc.co.uk/h2g2/skins/Alabaster/images/Smilies/f_blacksheep.gifhttp://www.bbc.co.uk/h2g2/skins/Alabaster/images/Smilies/f_blacksheep.gifhttp://www.bbc.co.uk/h2g2/skins/Alabaster/images/Smilies/f_blacksheep.gifhttp://www.bbc.co.uk/h2g2/skins/Alabaster/images/Smilies/f_blacksheep.gifhttp://www.bbc.co.uk/h2g2/skins/Alabaster/images/Smilies/f_blacksheep.gifhttp://www.bbc.co.uk/h2g2/skins/Alabaster/images/Smilies/f_blacksheep.gifhttp://www.bbc.co.uk/h2g2/skins/Alabaster/images/Smilies/f_blacksheep.gif

baaaa

[calmjackal]

That's funny Granny (wrong, but funny) but what these guys will do with your money is NOT funny. Thanks for keeping the thread alive!

[suntsu69]

they do not give me first deposit bonus? How they expect to attract new customers?

[calmjackal]

Obviuosly they don't expect to attract new customers. They expect to cheat any new customers out of their bonuses and in some cases their tournament winnings! I guess that internet poker is growing so fast that their meet and cheat plan is working for now. I hope for not much longer. These guys are the worst!

[ubermensch2k]

I remember just a month ago, when Bet365 was almost worshipped everywhere /images/graemlins/grin.gif

[SMB]

I signed up in December and cleared their signup and got it credited w/o any problems. But for the $50 monthly bonus, after sending an email when I played the 500 raked hands, they wrote back saying I only had played 25...contradicting their own counter. I sent another email, same as the initial request, and a different CS person must've credited it.

But, after reading this, and seeing that their software blows and that they charge for 2 Neteller cashouts in a 28(30?) day timeframe, I won't be playing there in the future.

[calmjackal]

I guess the problems at bet365 are never ending. It's amazing what we can all learn when we share this kind of information 2+2 rocks! It's also amazing how someone can expect to survive in such a competitive market with such poor customer service.

[calmjackal]

It appears that they are now among the unworshipped.

[calmjackal]

More threats from the obviuosly insecure bet365 people!


WITHOUT PREJUDICE



Thank you for your email.



As we have stated in our previous correspondence, the rules clearly stated that tokens cannot be exchanged for cash. As such your claim is without foundation.



We regret that in your email you have made an express threat against us and our business in order to pressure us into meeting your demands. Such threats would, if carried out, be designed and intended to cause disruption and damage to our business and reputation.



Please be advised that if you attempt or do take the steps outlined in your email (or similar) and in doing so make statements which are malicious or defamatory, we will take all such steps as we consider necessary, without further notice, to protect our business and our reputation in whatever jurisdiction we consider appropriate.



In the circumstances we reserve all our rights and remedies to the fullest extent permitted by law.

Yours Sincerely,



Martin Willis

Manager, bet365poker

[Armand_Tamzarian]

I had alot of problems with these [censored] scumbags last year regarding my a/c. These pricks even charge you $15 for making a withdrawal.

[calmjackal]

Looks like there is no end to what these scumbags will do! Check out the withdrawl post from today.

[Ribsauce]

Thanks for this thread. I was going to play there next to get their bonus. I am trying to find a site I really like and playing a lot of sites with bonuses until I find one. Now I know Bet365 is not one of those sites

[runout_mick]

Just a bump to keep it alive. I've had trouble with Prima sites before, and swore off them.

Seems like I didn't overreact...

[thing85]

calmjackal,

You need to stop posting about this. Probably 52 out of the 54 posts you have are all about you bitching at Bet365. They have a great deposit bonus and I would still recommend that people take advantage of it. Never have I had a problem. I'm just sick of reading about the same problem over and over.

[calmjackal]

I apologize if I have offended anyone and will never post to this thread again.

Just trying to help others.

[pokerswami]

[ QUOTE ]
I apologize if I have offended anyone and will never post to this thread again.

Just trying to help others.

[/ QUOTE ]

You didn't offend me.
You helped me.
I'm glad you got this rolling publicly.

Players will probably keep posting to it occassionally so that newbies will end up being notified about the danger.

[GrannyMae]

[ QUOTE ]
[ QUOTE ]
I apologize if I have offended anyone and will never post to this thread again.

Just trying to help others.

[/ QUOTE ]

You didn't offend me.
You helped me.
I'm glad you got this rolling publicly.

Players will probably keep posting to it occassionally so that newbies will end up being notified about the danger.

[/ QUOTE ]


those people that "post to it occassionally" will be spamming.

[LinusKS]

[ QUOTE ]
I apologize if I have offended anyone and will never post to this thread again.

Just trying to help others.

[/ QUOTE ]

I'm assuming you never got your money back?

Or heard from their "lawyers"?

Don't worry about negative comments. You have to realize there are thousands of affiliates to the poker sites, and many of them post to 2+2.

[jalexone]

Thanks Calmjackel. I was going to deposit when I got my tax refund. It is interesting that your problem predated the emergence of the other experiences of players being cheated. What I find most distressing is the voices trying to "shut you up".

I wonder what the vested interests of those voices are? I am just one person grateful that you have made an honest presentation of your experience. Don't let those with vested interests prevent you from being truthful.

[GrannyMae]

I wonder what the vested interests of those voices are? I am just one person grateful that you have made an honest presentation of your experience. Don't let those with vested interests prevent you from being truthful.

the "vested interests"??? ooo, how Perry Mason!

listen turdbrain, the vested interests don't have any affiliation with bet365. i can ASSURE you of this.

the vested interests are simply people who have been here for a while and don't appreciate total strangers coming here to run a smear campaign in our backyard.

now take your dramatic and paranoid ass out of here, bring clamhead with you, and have a nice life.

if i were moderator, he would be banned, you next, and this thread would be locked.

Best Wishes,

Vested Interest CEO and cupcake maker

[Eder]

Well I withdrew from Bet365...after reading this guy getting screwed, and numerous people getting shafted on the Jan $50 bonus their site is too scarey to take a chance, too many other options...

[LinusKS]

[ QUOTE ]


now take your dramatic and paranoid ass out of here, bring clamhead with you, and have a nice life.

if i were moderator, he would be banned, you next, and this thread would be locked.

[/ QUOTE ]

If you were a moderator, you wouldn't be running people off, because traffic is good for the site.

[jalexone]

Pretty emotional response Granny. Especially from someone that was not named in the response that you quoted. Did someone get hit with the "spear of truth".

You don't own the forum and it's a good thing. You apparently wish to inhibit honest distribution of truth. Only you know what your vested interest is. Could be financial or could be insecurity. I don't know and I don't care. I just fail to see why you are so emotionally opposed to someone giving their opinions and experiences. You have certainly not be reticent from sharing yours. Thanks!

[largeeyes]

[ QUOTE ]
We are proving that we are not sheep to be shorn without repercussions

i thought sheep were sheared, not shorn.



http://www.bbc.co.uk/h2g2/skins/Alabaster/images/Smilies/f_blacksheep.gifhttp://www.bbc.co.uk/h2g2/skins/Alabaster/images/Smilies/f_blacksheep.gifhttp://www.bbc.co.uk/h2g2/skins/Alabaster/images/Smilies/f_blacksheep.gifhttp://www.bbc.co.uk/h2g2/skins/Alabaster/images/Smilies/f_blacksheep.gifhttp://www.bbc.co.uk/h2g2/skins/Alabaster/images/Smilies/f_blacksheep.gifhttp://www.bbc.co.uk/h2g2/skins/Alabaster/images/Smilies/f_blacksheep.gifhttp://www.bbc.co.uk/h2g2/skins/Alabaster/images/Smilies/f_blacksheep.gifhttp://www.bbc.co.uk/h2g2/skins/Alabaster/images/Smilies/f_blacksheep.gifhttp://www.bbc.co.uk/h2g2/skins/Alabaster/images/Smilies/f_blacksheep.gif

baaaa

[/ QUOTE ]

After they have been sheared, they are in a shorn state.