Zwett
05-09-2007, 07:19 PM
Ok well im looking for help, i posted on p5, and fulltilt forums but heres the story... I cashed out 1k on Feb. 13th for a check. I still have not got it yet. They said it would take 25-35 business days..I said ok. Anyways they tell me I should get it by Easter, a few emails later I never got it. I tell them a few weeks after that I want it back into my account, and they say they will forward it to the right department. Basically after a ton of emails, and a 26$ token, still no money yet. Here are most of the emails..VERY long gets good in apirl..also the newest are at the bottom..any suggestions what can I do, im very upset as you can see in the emails thxs.
Emailed them and they ingore me..im really frustated F you Tilt!
Here its on p5, a little easier to read http://www.pocketfives.com/25EA78EC-7F15-49F0-A400-7C7544E15D8F.aspx
From View message header detail Full Tilt Poker - Cashier <cashier@fulltiltpoker.com>
Sent Thursday, March 1, 2007 9:04 pm
To
Subject Re: Check - Full Tilt Poker Support (KMM1448361I18073L0KM)
Hello Zach,
Thank you for contacting Full Tilt Poker Support.
I understand that you are frustrated, and not very happy with the check
process right now, we have changed check processors as a result of a lot
of unsatisfied customers. The new check processor that Full tilt Poker
has is faster and more efficient. Your check should arrive shortly,
please be patient.
Checks typically take 1 to 3 business days to process plus delivery
time. Checks are delivered by regular mail and generally take 3 to 7
business days to arrive. Delivery times to destinations outside the
Continental United States will vary. You may also request overnight
delivery for an extra charge of $25. This charge will be deducted from
your FTP account; please do not include it in your requested withdrawal
and ensure you have sufficient funds in your account to cover the
charge. Check withdrawals between $2,500 and $5,000 will be sent
overnight free of charge.
Thank you for your cooperation, and if there's anything else we can help
you with, please let us know.
Regards,
Aaron
Full Tilt Poker Support
----------------------------------------------------------------------
Please remember that no one will ever ask you for your
password or account information, not even support. Please
use good common sense and keep your password a secret.
Learn, Chat, and Play with the Pros.
100% Initial Deposit Bonus - www.fulltiltpoker.com (http://www.fulltiltpoker.com)
----------------------------------------------------------------------
Original Message Follows:
------------------------
Hey I was wondering what my status on my check is, Thanks
From View message header detail Full Tilt Poker - Cashier <cashier@fulltiltpoker.com>
Sent Friday, March 16, 2007 2:03 pm
To
Subject Check Status (KMM1626794I32378L0KM)
Hello,
I have reviewed your account and this is what I can tell you:
Our new check processor was implemented on February 26th. All checks
sent out from that date forwards will arrive between 6-10 business days
(1-3 for processing and 5-7 for shipping.)
Your check was sent out on February 13th, using our old processor. The
quoted time of arrival was 25-35 business days.
At this point it has been 24 business days, so your check should arrive
next week or the week after. I know this is an extremely long time to
wait, and this is one of the reasons we have changed processors.
I am sorry if we have caused you any confusion. It was quoted to you
that it will arrive in 25-35 business days at the time it was sent out
so you never should have been told 5-7 days.
Best of luck at the tables
Regards,
Luke
Full Tilt Poker Support
----------------------------------------------------------------------
Please remember that no one will ever ask you for your
password or account information, not even support. Please
use good common sense and keep your password a secret.
Learn, Chat, and Play with the Pros.
100% Initial Deposit Bonus - www.fulltiltpoker.com (http://www.fulltiltpoker.com)
----------------------------------------------------------------------
Original Message Follows:
------------------------
Im still waiting on a reply from you guys when i will get my check...you
said you will email me back soon but ive been waiting a few days now.
----- Original Message -----
From: Full Tilt Poker - Cashier <cashier@fulltiltpoker.com>
Date: Tuesday, March 13, 2007 10:19 pm
Subject: Re: Status (KMM1590136I11317L0KM)
> Hello Zach,
>
> Thank you for contacting Full Tilt Poker Support, and we appreciate
> yourcontinued patience in this matter.
>
> I have forwarded your e-mail to our check department, as they can
> most
> effectively look into your check status. You should hear back from
> themshortly.
>
> Thanks for your patience. If you have any further questions, please
> let
> us know.
>
> Sincerely,
>
> Maddon
> Full Tilt Poker Support
>
> --------------------------------------------------------------------
> --
> Please remember that no one will ever ask you for your
> password or account information, not even support. Please
> use good common sense and keep your password a secret.
>
> Learn, Chat, and Play with the Pros.
> 100% Initial Deposit Bonus - www.fulltiltpoker.com (http://www.fulltiltpoker.com)
>
> --------------------------------------------------------------------
> --
>
>
> Original Message Follows:
> ------------------------
> Can you please once again tell me what my status on my check is,
> you
> sent me an email saying 3-7 days its been over weeks. I have
> requested
> this check over a month and a half ago. Please let me know whats
> going
> on thxs.
>
From View message header detail Full Tilt Poker - Cashier <cashier@fulltiltpoker.com>
Sent Friday, March 30, 2007 2:46 pm
To
Subject Re: Status on check (KMM1745292I32378L0KM)
Hello Zach,
Thank you for contacting Full Tilt Poker Support.
I understand that you are inquiring with regards to a recent check
withdrawal from your Full Tilt Poker account "Elx"
With that in mind, our records indicate that the following withdrawal
has been successfully processed via check, and sent to the address
listed on your Full Tilt Poker account:
13 Feb 2007 4:50 PM [Withdrawal] [Check] -$1,000.00
FinalSuccess 00AB190B
Please keep in mind that checks take approximately 25 - 35 business days
to deliver by regular mail, plus an additional 5 days must be allowed
for our internal processing before your check actually gets mailed out.
That being said, our records indicate that your withdrawal request, for
sums totaling $1,000.00, was processed and sent on 02/13/07. Thus, you
should be receiving your check in and around 03/30/07.
Should you not receive your check by 04/06/07, please respond to this
e-mail indicating as such, and we will do our utmost to assist you.
If there's anything else we can help you with, please don't hesitate to
ask. Best of luck at the tables!
Regards,
Krystina
Full Tilt Poker Support
----------------------------------------------------------------------
Please remember that no one will ever ask you for your
password or account information, not even support. Please
use good common sense and keep your password a secret.
Learn, Chat, and Play with the Pros.
100% Initial Deposit Bonus - www.fulltiltpoker.com (http://www.fulltiltpoker.com)
----------------------------------------------------------------------
Original Message Follows:
------------------------
Hey I was wondering how many more days it will be till I receive my
check, its been a real long time. I know it should be only a few more
days do you think you can give me how many more you think. Thanks
From View message header detail Full Tilt Poker - Cashier <cashier@fulltiltpoker.com>
Sent Sunday, April 8, 2007 10:38 am
To
Subject Full Tilt Poker - Check!? (KMM1811807I32378L0KM)
Hello Zach,
Thank you for contacting Full Tilt Poker Support.
I understand your frustration in not receiving your check yet,
unfortunately the US Postal Service does not send any mail over the
Easter long weekend. That being said, by our calculations you should
expect your check to show up around the end of next week.
We truly appreciate your patience and understanding in this matter,
Zach. If there's anything else we can assist you with, please let us
know.
Regards,
Kent
Full Tilt Poker Support
----------------------------------------------------------------------
Please remember that no one will ever ask you for your
password or account information, not even support. Please
use good common sense and keep your password a secret.
Learn, Chat, and Play with the Pros.
100% Initial Deposit Bonus - www.fulltiltpoker.com (http://www.fulltiltpoker.com)
----------------------------------------------------------------------
Original Message Follows:
------------------------
Hey I am still waiting to receive my check. I emailed you guys plenty
of times, and you said if I dont get it by Apirl 5th, email us, and now
here on Apirl 7th still no check!???! Im in need of money, I dont
understand why this is taking so long, Pokerstars and many other sites
take 1-2 weeks at most. This have been over 35 business days! Please
let me know when I will get my check, this is absouletly ridiclous.
Zach
From View message header detail Full Tilt Poker - Cashier <cashier@fulltiltpoker.com>
Sent
To Zachary Marc Wettenstein <zachary.m.wettenstein@wmich.edu>
Subject Re: Full Tilt Poker - Check!? (KMM1854973I21567L0KM)
Hello Zach,
Thank you for contacting Full Tilt Poker Support.
Our apologies for the extreme delay in receiving your funds. I have
forwarded your email to one of our senior cashiers who will process your
request shortly.
Rest assured it is our top priority to recover your funds, and get them
to you as soon as possible.
If you would like to put a stop payment on this check, and have us
reissue a new one, please respond accordingly.
If there are any problems, we will notify you via email as soon as
possible.
Thanks for your patience and if you have any further questions, please
let us know.
Regards,
Sarah E
Full Tilt Poker Support
----------------------------------------------------------------------
Please remember never to give out your password or enter
account details over the Internet. Full Tilt Poker staff will
never ask you for your password. For your security, always
keep this information a secret.
Learn, Chat, and Play with the Pros at http://www.fulltiltpoker.com
----------------------------------------------------------------------
Original Message Follows:
------------------------
OK im really fed up right now, I STILL HAVE NOT GOT MY CHECK. Im really
upset this is a joke, 2 months. Im about to pull all my money off the
f***ing site. I want the money by Monday, either in my fulltilt account
or a check, this is unacceptable. I dont understand how this could take
such a long time. People are receving their checks in 2 weeks, mine
takes 2 months. Pokerstars could be my new home soon if this doesnt
shape up.
From View message header detail Full Tilt Poker - Cashier <cashier@fulltiltpoker.com>
Sent Saturday, April 14, 2007 9:06 am
To
Subject Re: Full Tilt Poker - Check!? (KMM1859115I21567L0KM)
Hello Zach,
Thank you for writing to Full Tilt Poker Support.
I am sorry to hear of your troubles with your check arrival. I can
confirm for you that our check department has been notified and they
will follow up with you regarding this matter.
Also, as per your request, I have updated your Full Tilt Poker account
to reflect your preference for ePassporte. However, we cannot process
withdrawals to your payment processor account unless it has been used to
make a successful deposit on our site in the past.
To make a withdrawal to your processor account, you will need to make a
successful deposit first through the Cashier window in the game.
Once your deposit has gone through, simply request a new withdrawal and
we will be able to process it back to your processor account.
Should you remain with questions or require assistance with anything
else, please let us know. Have a great time at the tables!
Regards,
Tania
Full Tilt Poker Support
----------------------------------------------------------------------
Please remember never to give out your password or enter
account details over the Internet. Full Tilt Poker staff will
never ask you for your password. For your security, always
keep this information a secret.
Learn, Chat, and Play with the Pros at http://www.fulltiltpoker.com
----------------------------------------------------------------------
Original Message Follows:
------------------------
Yes please send the checks back to my account, thanks and i would like
to change my cashout to epassporte thanks.
Zach
From View message header detail Full Tilt Poker - Support <support@fulltiltpoker.com>
Sent Saturday, April 14, 2007 5:06 pm
To
Subject Full Tilt Poker - Reply (KMM1862019I21567L0KM)
Hello Zach,
Thanks for e-mailing us back.
You will be informed as soon as we receive word from our processor.
Hopefully, this will be cleared up soon.
Thank you for your patience in this matter, Zach.
Regards,
Dave
Full Tilt Poker Support
----------------------------------------------------------------------
Please remember never to give out your password or enter
account details over the Internet. Full Tilt Poker staff will
never ask you for your password. For your security, always
keep this information a secret.
Learn, Chat, and Play with the Pros at http://www.fulltiltpoker.com
----------------------------------------------------------------------
Original Message Follows:
------------------------
Ok thanks please let me know you will put my money back in my account
----- Original Message -----
From: Full Tilt Poker - Support <support@fulltiltpoker.com>
Date: Saturday, April 14, 2007 12:41 pm
Subject: Stop Payment Request (KMM1860087I21567L0KM)
> Hello Zach,
>
> I have sent your stop payment request to our processor. We will
> be in
> touch with you once it is confirmed.
>
> Regards,
>
> Dave H
> Full Tilt Poker Senior Cashie
From View message header detail Full Tilt Poker - Cashier <cashier@fulltiltpoker.com>
Sent Saturday, April 28, 2007 6:15 pm
To
Subject Full Tilt Poker - Check issue (KMM1992670I21567L0KM)
Hello Zach,
Thank you for contacting Full Tilt Poker Support.
I would like to extend our most sincere apology to you Zach. We
understand your frustration about this delay in your funds being
available in your account.
I have forwarded your e-mail once more to our Check department, as they
can most effectively answer your question. We have credited your account
with a $26 Token as a way to apologize for the inconvenience this delay
has caused you, you may use it to play in a $26 Token tournament of your
choice.
We value you as a customer, Zach, and wish to resolve this matter for
you as soon as possible. Rest assured our Check department is
investigating your issue; they will be in touch with you shortly.
We appreciate your continued patience with this issue. If you have any
further questions, please let us know.
Regards,
Carolina
Full Tilt Poker Support
----------------------------------------------------------------------
Please remember never to give out your password or enter
account details over the Internet. Full Tilt Poker staff will
never ask you for your password. For your security, always
keep this information a secret.
Learn, Chat, and Play with the Pros at http://www.fulltiltpoker.com
----------------------------------------------------------------------
Original Message Follows:
------------------------
OK so its been a week why havnt you got my money yet seriously, what do
i have to do!?! This is ridiclious. I keep emailing you guys, It
doesnt take months to get my money. JUst put the god dam money back
into my account. I know people who cashed out a few weeks ago and got
their money wtf is the problem here. Im really pisssed off.
From View message header detail Full Tilt Poker - Cashier <cashier@fulltiltpoker.com>
Sent Friday, May 4, 2007 7:37 pm
To
Subject Full Tilt Poker Support: Check Issue (KMM2046205I21567L0KM)
Hello Zach,
Thank you for emailing Full Tilt Poker Support.
I have forwarded your e-mail to the appropriate department, as they can
most effectively answer your question. You should hear back from them
shortly.
Thanks for your patience. If you have any further questions, please let
us know.
Regards,
Andrew
Full Tilt Poker Support
----------------------------------------------------------------------
Please remember never to give out your password or enter
account details over the Internet. Full Tilt Poker staff will
never ask you for your password. For your security, always
keep this information a secret.
Learn, Chat, and Play with the Pros at http://www.fulltiltpoker.com
----------------------------------------------------------------------
Original Message Follows:
------------------------
Ok so its been about a week..whats the news, why the hell are you guys
jacking me around here. How hard can it be to respond to me, and put
money into my account. This is the worst support I have dealt with, on
any poker site, or on any site. This is awful, I cant image 1000$ being
alot to you guys, just get over it and give me my money. Its not that
hard.
Emailed them and they ingore me..im really frustated F you Tilt!
Here its on p5, a little easier to read http://www.pocketfives.com/25EA78EC-7F15-49F0-A400-7C7544E15D8F.aspx
From View message header detail Full Tilt Poker - Cashier <cashier@fulltiltpoker.com>
Sent Thursday, March 1, 2007 9:04 pm
To
Subject Re: Check - Full Tilt Poker Support (KMM1448361I18073L0KM)
Hello Zach,
Thank you for contacting Full Tilt Poker Support.
I understand that you are frustrated, and not very happy with the check
process right now, we have changed check processors as a result of a lot
of unsatisfied customers. The new check processor that Full tilt Poker
has is faster and more efficient. Your check should arrive shortly,
please be patient.
Checks typically take 1 to 3 business days to process plus delivery
time. Checks are delivered by regular mail and generally take 3 to 7
business days to arrive. Delivery times to destinations outside the
Continental United States will vary. You may also request overnight
delivery for an extra charge of $25. This charge will be deducted from
your FTP account; please do not include it in your requested withdrawal
and ensure you have sufficient funds in your account to cover the
charge. Check withdrawals between $2,500 and $5,000 will be sent
overnight free of charge.
Thank you for your cooperation, and if there's anything else we can help
you with, please let us know.
Regards,
Aaron
Full Tilt Poker Support
----------------------------------------------------------------------
Please remember that no one will ever ask you for your
password or account information, not even support. Please
use good common sense and keep your password a secret.
Learn, Chat, and Play with the Pros.
100% Initial Deposit Bonus - www.fulltiltpoker.com (http://www.fulltiltpoker.com)
----------------------------------------------------------------------
Original Message Follows:
------------------------
Hey I was wondering what my status on my check is, Thanks
From View message header detail Full Tilt Poker - Cashier <cashier@fulltiltpoker.com>
Sent Friday, March 16, 2007 2:03 pm
To
Subject Check Status (KMM1626794I32378L0KM)
Hello,
I have reviewed your account and this is what I can tell you:
Our new check processor was implemented on February 26th. All checks
sent out from that date forwards will arrive between 6-10 business days
(1-3 for processing and 5-7 for shipping.)
Your check was sent out on February 13th, using our old processor. The
quoted time of arrival was 25-35 business days.
At this point it has been 24 business days, so your check should arrive
next week or the week after. I know this is an extremely long time to
wait, and this is one of the reasons we have changed processors.
I am sorry if we have caused you any confusion. It was quoted to you
that it will arrive in 25-35 business days at the time it was sent out
so you never should have been told 5-7 days.
Best of luck at the tables
Regards,
Luke
Full Tilt Poker Support
----------------------------------------------------------------------
Please remember that no one will ever ask you for your
password or account information, not even support. Please
use good common sense and keep your password a secret.
Learn, Chat, and Play with the Pros.
100% Initial Deposit Bonus - www.fulltiltpoker.com (http://www.fulltiltpoker.com)
----------------------------------------------------------------------
Original Message Follows:
------------------------
Im still waiting on a reply from you guys when i will get my check...you
said you will email me back soon but ive been waiting a few days now.
----- Original Message -----
From: Full Tilt Poker - Cashier <cashier@fulltiltpoker.com>
Date: Tuesday, March 13, 2007 10:19 pm
Subject: Re: Status (KMM1590136I11317L0KM)
> Hello Zach,
>
> Thank you for contacting Full Tilt Poker Support, and we appreciate
> yourcontinued patience in this matter.
>
> I have forwarded your e-mail to our check department, as they can
> most
> effectively look into your check status. You should hear back from
> themshortly.
>
> Thanks for your patience. If you have any further questions, please
> let
> us know.
>
> Sincerely,
>
> Maddon
> Full Tilt Poker Support
>
> --------------------------------------------------------------------
> --
> Please remember that no one will ever ask you for your
> password or account information, not even support. Please
> use good common sense and keep your password a secret.
>
> Learn, Chat, and Play with the Pros.
> 100% Initial Deposit Bonus - www.fulltiltpoker.com (http://www.fulltiltpoker.com)
>
> --------------------------------------------------------------------
> --
>
>
> Original Message Follows:
> ------------------------
> Can you please once again tell me what my status on my check is,
> you
> sent me an email saying 3-7 days its been over weeks. I have
> requested
> this check over a month and a half ago. Please let me know whats
> going
> on thxs.
>
From View message header detail Full Tilt Poker - Cashier <cashier@fulltiltpoker.com>
Sent Friday, March 30, 2007 2:46 pm
To
Subject Re: Status on check (KMM1745292I32378L0KM)
Hello Zach,
Thank you for contacting Full Tilt Poker Support.
I understand that you are inquiring with regards to a recent check
withdrawal from your Full Tilt Poker account "Elx"
With that in mind, our records indicate that the following withdrawal
has been successfully processed via check, and sent to the address
listed on your Full Tilt Poker account:
13 Feb 2007 4:50 PM [Withdrawal] [Check] -$1,000.00
FinalSuccess 00AB190B
Please keep in mind that checks take approximately 25 - 35 business days
to deliver by regular mail, plus an additional 5 days must be allowed
for our internal processing before your check actually gets mailed out.
That being said, our records indicate that your withdrawal request, for
sums totaling $1,000.00, was processed and sent on 02/13/07. Thus, you
should be receiving your check in and around 03/30/07.
Should you not receive your check by 04/06/07, please respond to this
e-mail indicating as such, and we will do our utmost to assist you.
If there's anything else we can help you with, please don't hesitate to
ask. Best of luck at the tables!
Regards,
Krystina
Full Tilt Poker Support
----------------------------------------------------------------------
Please remember that no one will ever ask you for your
password or account information, not even support. Please
use good common sense and keep your password a secret.
Learn, Chat, and Play with the Pros.
100% Initial Deposit Bonus - www.fulltiltpoker.com (http://www.fulltiltpoker.com)
----------------------------------------------------------------------
Original Message Follows:
------------------------
Hey I was wondering how many more days it will be till I receive my
check, its been a real long time. I know it should be only a few more
days do you think you can give me how many more you think. Thanks
From View message header detail Full Tilt Poker - Cashier <cashier@fulltiltpoker.com>
Sent Sunday, April 8, 2007 10:38 am
To
Subject Full Tilt Poker - Check!? (KMM1811807I32378L0KM)
Hello Zach,
Thank you for contacting Full Tilt Poker Support.
I understand your frustration in not receiving your check yet,
unfortunately the US Postal Service does not send any mail over the
Easter long weekend. That being said, by our calculations you should
expect your check to show up around the end of next week.
We truly appreciate your patience and understanding in this matter,
Zach. If there's anything else we can assist you with, please let us
know.
Regards,
Kent
Full Tilt Poker Support
----------------------------------------------------------------------
Please remember that no one will ever ask you for your
password or account information, not even support. Please
use good common sense and keep your password a secret.
Learn, Chat, and Play with the Pros.
100% Initial Deposit Bonus - www.fulltiltpoker.com (http://www.fulltiltpoker.com)
----------------------------------------------------------------------
Original Message Follows:
------------------------
Hey I am still waiting to receive my check. I emailed you guys plenty
of times, and you said if I dont get it by Apirl 5th, email us, and now
here on Apirl 7th still no check!???! Im in need of money, I dont
understand why this is taking so long, Pokerstars and many other sites
take 1-2 weeks at most. This have been over 35 business days! Please
let me know when I will get my check, this is absouletly ridiclous.
Zach
From View message header detail Full Tilt Poker - Cashier <cashier@fulltiltpoker.com>
Sent
To Zachary Marc Wettenstein <zachary.m.wettenstein@wmich.edu>
Subject Re: Full Tilt Poker - Check!? (KMM1854973I21567L0KM)
Hello Zach,
Thank you for contacting Full Tilt Poker Support.
Our apologies for the extreme delay in receiving your funds. I have
forwarded your email to one of our senior cashiers who will process your
request shortly.
Rest assured it is our top priority to recover your funds, and get them
to you as soon as possible.
If you would like to put a stop payment on this check, and have us
reissue a new one, please respond accordingly.
If there are any problems, we will notify you via email as soon as
possible.
Thanks for your patience and if you have any further questions, please
let us know.
Regards,
Sarah E
Full Tilt Poker Support
----------------------------------------------------------------------
Please remember never to give out your password or enter
account details over the Internet. Full Tilt Poker staff will
never ask you for your password. For your security, always
keep this information a secret.
Learn, Chat, and Play with the Pros at http://www.fulltiltpoker.com
----------------------------------------------------------------------
Original Message Follows:
------------------------
OK im really fed up right now, I STILL HAVE NOT GOT MY CHECK. Im really
upset this is a joke, 2 months. Im about to pull all my money off the
f***ing site. I want the money by Monday, either in my fulltilt account
or a check, this is unacceptable. I dont understand how this could take
such a long time. People are receving their checks in 2 weeks, mine
takes 2 months. Pokerstars could be my new home soon if this doesnt
shape up.
From View message header detail Full Tilt Poker - Cashier <cashier@fulltiltpoker.com>
Sent Saturday, April 14, 2007 9:06 am
To
Subject Re: Full Tilt Poker - Check!? (KMM1859115I21567L0KM)
Hello Zach,
Thank you for writing to Full Tilt Poker Support.
I am sorry to hear of your troubles with your check arrival. I can
confirm for you that our check department has been notified and they
will follow up with you regarding this matter.
Also, as per your request, I have updated your Full Tilt Poker account
to reflect your preference for ePassporte. However, we cannot process
withdrawals to your payment processor account unless it has been used to
make a successful deposit on our site in the past.
To make a withdrawal to your processor account, you will need to make a
successful deposit first through the Cashier window in the game.
Once your deposit has gone through, simply request a new withdrawal and
we will be able to process it back to your processor account.
Should you remain with questions or require assistance with anything
else, please let us know. Have a great time at the tables!
Regards,
Tania
Full Tilt Poker Support
----------------------------------------------------------------------
Please remember never to give out your password or enter
account details over the Internet. Full Tilt Poker staff will
never ask you for your password. For your security, always
keep this information a secret.
Learn, Chat, and Play with the Pros at http://www.fulltiltpoker.com
----------------------------------------------------------------------
Original Message Follows:
------------------------
Yes please send the checks back to my account, thanks and i would like
to change my cashout to epassporte thanks.
Zach
From View message header detail Full Tilt Poker - Support <support@fulltiltpoker.com>
Sent Saturday, April 14, 2007 5:06 pm
To
Subject Full Tilt Poker - Reply (KMM1862019I21567L0KM)
Hello Zach,
Thanks for e-mailing us back.
You will be informed as soon as we receive word from our processor.
Hopefully, this will be cleared up soon.
Thank you for your patience in this matter, Zach.
Regards,
Dave
Full Tilt Poker Support
----------------------------------------------------------------------
Please remember never to give out your password or enter
account details over the Internet. Full Tilt Poker staff will
never ask you for your password. For your security, always
keep this information a secret.
Learn, Chat, and Play with the Pros at http://www.fulltiltpoker.com
----------------------------------------------------------------------
Original Message Follows:
------------------------
Ok thanks please let me know you will put my money back in my account
----- Original Message -----
From: Full Tilt Poker - Support <support@fulltiltpoker.com>
Date: Saturday, April 14, 2007 12:41 pm
Subject: Stop Payment Request (KMM1860087I21567L0KM)
> Hello Zach,
>
> I have sent your stop payment request to our processor. We will
> be in
> touch with you once it is confirmed.
>
> Regards,
>
> Dave H
> Full Tilt Poker Senior Cashie
From View message header detail Full Tilt Poker - Cashier <cashier@fulltiltpoker.com>
Sent Saturday, April 28, 2007 6:15 pm
To
Subject Full Tilt Poker - Check issue (KMM1992670I21567L0KM)
Hello Zach,
Thank you for contacting Full Tilt Poker Support.
I would like to extend our most sincere apology to you Zach. We
understand your frustration about this delay in your funds being
available in your account.
I have forwarded your e-mail once more to our Check department, as they
can most effectively answer your question. We have credited your account
with a $26 Token as a way to apologize for the inconvenience this delay
has caused you, you may use it to play in a $26 Token tournament of your
choice.
We value you as a customer, Zach, and wish to resolve this matter for
you as soon as possible. Rest assured our Check department is
investigating your issue; they will be in touch with you shortly.
We appreciate your continued patience with this issue. If you have any
further questions, please let us know.
Regards,
Carolina
Full Tilt Poker Support
----------------------------------------------------------------------
Please remember never to give out your password or enter
account details over the Internet. Full Tilt Poker staff will
never ask you for your password. For your security, always
keep this information a secret.
Learn, Chat, and Play with the Pros at http://www.fulltiltpoker.com
----------------------------------------------------------------------
Original Message Follows:
------------------------
OK so its been a week why havnt you got my money yet seriously, what do
i have to do!?! This is ridiclious. I keep emailing you guys, It
doesnt take months to get my money. JUst put the god dam money back
into my account. I know people who cashed out a few weeks ago and got
their money wtf is the problem here. Im really pisssed off.
From View message header detail Full Tilt Poker - Cashier <cashier@fulltiltpoker.com>
Sent Friday, May 4, 2007 7:37 pm
To
Subject Full Tilt Poker Support: Check Issue (KMM2046205I21567L0KM)
Hello Zach,
Thank you for emailing Full Tilt Poker Support.
I have forwarded your e-mail to the appropriate department, as they can
most effectively answer your question. You should hear back from them
shortly.
Thanks for your patience. If you have any further questions, please let
us know.
Regards,
Andrew
Full Tilt Poker Support
----------------------------------------------------------------------
Please remember never to give out your password or enter
account details over the Internet. Full Tilt Poker staff will
never ask you for your password. For your security, always
keep this information a secret.
Learn, Chat, and Play with the Pros at http://www.fulltiltpoker.com
----------------------------------------------------------------------
Original Message Follows:
------------------------
Ok so its been about a week..whats the news, why the hell are you guys
jacking me around here. How hard can it be to respond to me, and put
money into my account. This is the worst support I have dealt with, on
any poker site, or on any site. This is awful, I cant image 1000$ being
alot to you guys, just get over it and give me my money. Its not that
hard.