Ryanski
01-23-2007, 02:44 PM
Dear Ryan,
You recently requested a cash-in totaling $490.50 on 22/01/2007, after having played with one of our promotional bonuses. All of
our promotions include a disclaimer that lists our bonus rules. When you cash-in after claiming a promotion, your account is audited
to ensure that you have fully complied with these bonus rules.
An audit of your account has shown that you did not comply with one or more of the following rules in our disclaimer:
1) Credits issued during the promotional period MUST be wagered TWENTY (20) times the total amount deposited (credits purchased +
promotional bonus) BEFORE making any cash-in. (For example, if you play two hands of Poker and wager 5 credits on each, this
represents a total of 10 credits wagered. If you win one of these hands and lose the other, your credit balance will remain the
same; the amount wagered (10 credits) counts toward fulfilling your promotional obligation).
2) By claiming this promotion, all forms of Craps, Roulette, Baccarat, or Sicbo can be played but will not count towards fulfilling
your wagering requirement. Failure to comply will void any and all winnings, as well as play bonus credits, and may result in your
account being locked at the sole discretion of the casino.
All cash-ins will be subject to audit before being processed. The Casino reserves all rights to void bonuses or any winnings for
failed audits. The Casino reserves the right to modify these rules or cancel this promotion at its sole discretion.
Please contact our Customer Service Department as soon as possible to resolve this issue. We are available 24 Hours a day, 7 days a
week, at: http://www.goldenpalace.com/support.php
Thank you,
Accounting Department
http://www.goldenpalace.com
I wagered a total of $8090....maybe on the small side a bit...but what the f? Oh yeah and after cashing out, I send them a fax with my driver's license, and say that it is 'too dark.' I have the exact copy, and while it is on the dark side, I can read all the information perfectly???
Finally, I cleared the entire bonus betting $5/hand playing blackjack surrender. Do I need to donk off like $100 bucks playing slots or something? What gives?
Thanks,
Ryan
Edit- the money is back in my account
You recently requested a cash-in totaling $490.50 on 22/01/2007, after having played with one of our promotional bonuses. All of
our promotions include a disclaimer that lists our bonus rules. When you cash-in after claiming a promotion, your account is audited
to ensure that you have fully complied with these bonus rules.
An audit of your account has shown that you did not comply with one or more of the following rules in our disclaimer:
1) Credits issued during the promotional period MUST be wagered TWENTY (20) times the total amount deposited (credits purchased +
promotional bonus) BEFORE making any cash-in. (For example, if you play two hands of Poker and wager 5 credits on each, this
represents a total of 10 credits wagered. If you win one of these hands and lose the other, your credit balance will remain the
same; the amount wagered (10 credits) counts toward fulfilling your promotional obligation).
2) By claiming this promotion, all forms of Craps, Roulette, Baccarat, or Sicbo can be played but will not count towards fulfilling
your wagering requirement. Failure to comply will void any and all winnings, as well as play bonus credits, and may result in your
account being locked at the sole discretion of the casino.
All cash-ins will be subject to audit before being processed. The Casino reserves all rights to void bonuses or any winnings for
failed audits. The Casino reserves the right to modify these rules or cancel this promotion at its sole discretion.
Please contact our Customer Service Department as soon as possible to resolve this issue. We are available 24 Hours a day, 7 days a
week, at: http://www.goldenpalace.com/support.php
Thank you,
Accounting Department
http://www.goldenpalace.com
I wagered a total of $8090....maybe on the small side a bit...but what the f? Oh yeah and after cashing out, I send them a fax with my driver's license, and say that it is 'too dark.' I have the exact copy, and while it is on the dark side, I can read all the information perfectly???
Finally, I cleared the entire bonus betting $5/hand playing blackjack surrender. Do I need to donk off like $100 bucks playing slots or something? What gives?
Thanks,
Ryan
Edit- the money is back in my account