PokerRoom.com is stealing BONUSES!?!?!?!

[W.A.Rebel]

I cleared my 200$ bonus about a week ago and every time I'm asking about my money on live chat they say that money will by on my account in 24 hours and same stories every day. I think I will never see my money, LIVE CHAT is pasting same txt every time... there is no way to talk.
anybody can help?

[solucky]

cleared 150$ a week ago, points was not updated in the my accountb section but money was paid!!

[PaulG]

I cleared my $200 in second week of January and got an email and the money within 5 minutes.

[W.A.Rebel]

so what is goin' on with them? I'm waiting for a week and my friend over 2 weeks now... we had VPP bonus x7

[laurent]

i try to get my affiliate payment since 1 month now but it's impossible:they never reply to my emails,the stats are not update in their affiliate site and they have some problems to track the players points for paying their cpa deal !!! pokerroom is out or what ?????????????

[kdog]

888-697-6537 Explain the situation and ask for someone who has the authority to get this taken care of. Politely.

[guess who]

Ok seriously what the [censored] is going on?

I am also waiting for my signup bonus for 2 weeks now. And all they say is that it has forwarded to the promotions department. well [censored] this department they wouldn't do [censored].

What's my line here? I can't phone them, they have no number in Germany. I really really told the live chat that they HAVE TO fix it but nothing ever happens. Complain to ongame? Gambling board?

[Longy]

Hmmm this is concerning im in the same boat with the sign up bonus only been 48 hours since i cleared it.

I have already talked to live support and sent an email with no joy yet. I have also had an email forwarded to the promotions department.

[guess who]

My problem has been forwarded to the promotions department about 5 times now...
This morning I talked to live support (again) and he told me he would forward my issue to the director of the promotions department. Well I don't believe him...
Whatever I cashed out most and wait.

[guess who]

Ah and tell the support you are really pissed off and you'll get a $5 tourney entry.

[suls]

[ QUOTE ]
My problem has been forwarded to the promotions department about 5 times now...
This morning I talked to live support (again) and he told me he would forward my issue to the director of the promotions department. Well I don't believe him...
Whatever I cashed out most and wait.

[/ QUOTE ]

Yeah I have the exact same issue for about a week and a half now... and likewise my problem has been forwarded to the promotions department numerous times for all the good it does.

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I too have cashed out

[pyedog]

I'm in the same boat with 2 separate bonuses ($200 and $70) which I have enough points to clear them but are not showing up in my account as finished. I have written about 5 emails and made 2 phone calls. They have given me the run around and after my last phone call I was promised an email the next day with the final resolution to my problem.

They of course did not get back to me yet again so I will be withdrawing my balance and never playing there again.

[guess who]

Live chat's fun. Now it has been forwarded to technical department.

[ QUOTE ]

Lucille:
The technical department have been advised that you 1st deposit bonus has not been released yet.
...
Lucille:
The bonus will definitely be released by the technical department.


[/ QUOTE ]

Maybe I should multi-window the livechat and see to how much departments it will be forwarded to.

Let's wait and see. I cashed out all of my money.

[Longy]

My full 200 bonus has been creditted some time today 5 days/ 4 emails after it should have been. At least its there now, though im not impressed at all.

[solucky]

same here this time.

[solucky]

problem solved after one mail and one talk with live chat.

[Therion242]

did eveybody get paid their bonuses? i think about playing pokerroom next...

[trying2]

[ QUOTE ]
did eveybody get paid their bonuses? i think about playing pokerroom next...

[/ QUOTE ]

SAME HERE!!!

I am VERY furious ... i made a $750 "Christmas" deposit for $75. 750 points were required, and when I reached around 670 the "point calculation" system stopped working.

I kept playing a couple of more hours so there is no doubt that I reaced the target. But ... points are not counted.

Numerous emails

Numerous promises

NADA
Nothing

Bonus has expired

:-(

[trying2]

Here is today's email-exchange with PokerRoom (after my prior post):



..............................
Hi There,

Thank you for contacting us.

The bonuses are being credited on a daily basis, all affected players will receive their bonuses, unfortunately the only problem is that I cannot confirm exactly when your account will be actioned. I can however confirm that this issue is resolved and they are in the process of crediting all accounts with the missing bonuses. Thank you for your patience and understanding in this matter thus far and please accept our apologies for this inconvenience.

Should you have any further queries, please do not hesitate to contact us.

Regards,
Nicole

PokerRoom.com Support Team
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
PokerRoom.com
MEET THEM AND BEAT THEM
http://www.pokerroom.com/
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Fair, honest and secure

Did you know that PokerRoom.com is the first online pokersite to be accredited with the eCOGRA seal of approval? This means that eCOGRA states that our games are fair, that we operate honestly and behave responsibly, that monetary deposits are safe here and that winnings are paid out in a timely manner.
Click here to learn more:
http://www.pokerroom.com/help/about-pokerroom.html

On February 27, 2007 at 9:14 PM,
>
>I am still waiting for my bonus
>
>I made my first post on this issue here:
>
>http://forumserver.twoplustwo.com/showflat.php?Cat=0&Number=8846773&an=0&page=0#Post 8846773
>
>I will keep posting my story on other MBs, once a day, until I get a firm reply from you
>
>THANK YOU VERY MUCH
.................................................. ....


Been there ...

[guess who]

I finally got mine. It still took 18 days or something which sucks!
I won't play there again, you can try if you want to. The bonus should now be released automically again. If not bug them like every day and maybe something happens.

[W.A.Rebel]

better play in TOWER POKER, better bonuses, unlimitet 200$ bonus x10. I will never play again in PR.com in my life.

[ratholeusoul]

I whored some books through ITH on pokerroom two weeks ago... just basic 100 player points to get the books, and $15 bonus along with it. I didn't bother to email them about the $15 but it finally shipped to my account 5-6 days after I cleared it.

[Quebecker]

I had problem with Red Kings like 2 weeks ago, they had a problem with Player Point... I clear a 100$ bonus but all the points didn't count. After 6 emails, I still haven't receive my bonus ! That on OnGame network too.

[Nina]

Pokerroom also steals tourney winnings, if you recall...

[trying2]

[ QUOTE ]
Here is today's email-exchange with PokerRoom (after my prior post):



..............................
Hi There,

Thank you for contacting us.

The bonuses are being credited on a daily basis, all affected players will receive their bonuses, unfortunately the only problem is that I cannot confirm exactly when your account will be actioned. I can however confirm that this issue is resolved and they are in the process of crediting all accounts with the missing bonuses. Thank you for your patience and understanding in this matter thus far and please accept our apologies for this inconvenience.

Should you have any further queries, please do not hesitate to contact us.

Regards,
Nicole

PokerRoom.com Support Team
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
PokerRoom.com
MEET THEM AND BEAT THEM
http://www.pokerroom.com/
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Fair, honest and secure

Did you know that PokerRoom.com is the first online pokersite to be accredited with the eCOGRA seal of approval? This means that eCOGRA states that our games are fair, that we operate honestly and behave responsibly, that monetary deposits are safe here and that winnings are paid out in a timely manner.
Click here to learn more:
http://www.pokerroom.com/help/about-pokerroom.html

On February 27, 2007 at 9:14 PM,
>
>I am still waiting for my bonus
>
>I made my first post on this issue here:
>
>http://forumserver.twoplustwo.com/showflat.php?Cat=0&Number=8846773&an=0&page=0#Post 8846773
>
>I will keep posting my story on other MBs, once a day, until I get a firm reply from you
>
>THANK YOU VERY MUCH
.................................................. ....


Been there ...

[/ QUOTE ]



So ... I received a reply today:

A MUST READ:

Hi Mr. ABCDEF,

Thank you for contacting support and I do apologize for the delay in replying.

I am sorry to hear that you have missed the bonus. The $75 bonus has expired on the 24th of February since bonuses are valid for 60 days (bonus was created on 2006-12-26 13:55:47) and you did not earn the 750 required player points, in order to clear the bonus.

I do apologize for the inconvenience. However as a token of our apreciation and for the delay in replying, we have placed 2 x $5,50 tournament tickets in your account, valid until 2007-03-18.

Enjoy the gaming.

Should you have any further queries, please contact us again.

Regards,
Fazlin


I AM SPEECHLESS

HELP, ANYONE?!?
PokerRoom.com Support Team

[W.A.Rebel]

L O L