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Fitz
01-30-2006, 10:17 PM
I managed an $1100 win at HighRollers Lounge about two weeks ago. They said I had met the wagering requirements, and I requested a cashout to my Neteller account. The inital request was denied because it "sat too long waiting to be processed". I was advised to resubmit the request. I did that several days ago, and that request still shows as pending. I've called support a few times, but I am certain I am being given the runaround. I've been very nice to the people I have spoken with; I figure it doesn't pay to get upset at this point. I have asked to be escalated to someone in authority, but I am told that isn't possible. I have been told I would receive a return call, I have not.

I have had excellent results bonus hunting, but I am having trouble collecting this one. There is also a cashout at Be the dealer that I am having difficulty collecting. Any advice on how to expidite the process would be greatly appreciated.

Thanks,

Fitz

froggy527
01-30-2006, 10:24 PM
You might try this site http://www.casinomeister.com/
I think that he has helped a lot of people that are
having trouble.

bpb
01-30-2006, 10:44 PM
You're talking about the Crystal Palace group casino? The one on the RTG platform?

They despise bonus hunters. If they tagged you, good luck getting your money out.

If they keep ignoring you, head for disputes.montanaoverseas.com.

Fitz
01-30-2006, 10:57 PM
I appreciate the advice; I've been to Casinomeister before, and I'll try them. I will also keep the other link handy.

I'm not certain about the group, but it is RTG software. I have no way of knowing if I've been tagged for bonus hunting. I more than met the WR.

Is there a magic word or something with them?

Thanks again,

Fitz