Bonus Thats too good to be true

[jman220]

I recieved this email from Carnival Casino today (I get reload offers from them constantly, most of them are not worth my time, occasionally I do one that is good, and I've had bad luck there and busted most of the time, which is probably why the keep sending them to me. Anyway, today I got this:

Dear xxxxxx,


As you know our biggest dream as humans is to become millionaires.

Today Carnival Casino members can make it come true!!
With our latest offers you just need to make room for your new Mercedes.

Today we decided to make this chance 10 times bigger!!!

Buy $50 chips and get 50% bonus X10!!!

Buy $100 chips and get 75% bonus X10!!!

Buy $150 chips and above get 100% bonus X10!!!


Receive this great deal up to $3000 today!!!

See you at our tables!

Holden
Promotions Manager
Carnival Casino

The Biggest Party Online!


There's a link at the bottom to their terms and conditions, which are their standard T & C for every one of their bonuses (basically that its a type 1 sticky, and the WR is 4x). Am I reading this right? Does this mean that if I deposit $50, I get a sticky bonus of $250? If I Deposit $150, I get a bonus of $1,500?

[Hybrid_11]

Im not familiar with their style but my interpretation would be the percent listed at 10x how ever their point system works or raked hand or whatever they use to clear a bonus.

[jman220]

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Im not familiar with their style but my interpretation would be the percent listed at 10x how ever their point system works or raked hand or whatever they use to clear a bonus.

[/ QUOTE ]

Ok, I just called them. The 10x means that I can get the bonus ten times today. a 100 percent sticky of $150, with a 4x WR at blackjack in $. So whats my play here? I feel like if I do it all ten times today I definitely get flagged as a bonus abuser. How much do I play?

edit: actually, I bet I can't cash out in between bonuses, so if I don't bust on the first one, I'll just do that one, and call it day, if I do bust, I'll do the second one, etc. This strategy sound good?

[thing85]

Sounds good. With 10 tries at hitting your goal, you're bound to hit it before busting on all 10.

[jman220]

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Sounds good. With 10 tries at hitting your goal, you're bound to hit it before busting on all 10.

[/ QUOTE ]

Here's hoping. Other thing is that the WR carries over from each failed attempt.

[Homer]

This seems reasonable, assuming they don't let you get the bonus again when you win. Somehow I doubt they're going to let you have the bonus 10X regardless of whether you've been winning or losing.

[jman220]

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This seems reasonable, assuming they don't let you get the bonus again when you win. Somehow I doubt they're going to let you have the bonus 10X regardless of whether you've been winning or losing.

[/ QUOTE ]

Yeah, once you withdraw you can't get the bonus again. I busted the first time, and have hit my target on the second one, I'm calling them now to verify that I've met their WR before I cashout.

[bigalt]

what game are you playing?

[jman220]

[ QUOTE ]
what game are you playing?

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You know, I did it all in blackjack without even realizing that they have added pontoon (must have been a recent addition). Oh well.

[Homer]

[ QUOTE ]
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what game are you playing?

[/ QUOTE ]

You know, I did it all in blackjack without even realizing that they have added pontoon (must have been a recent addition). Oh well.

[/ QUOTE ]

I believe their Pontoon has a higher HA than the version used at the Crypto's -- can't remember what rules are different, though.

[jman220]

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what game are you playing?

[/ QUOTE ]

You know, I did it all in blackjack without even realizing that they have added pontoon (must have been a recent addition). Oh well.

[/ QUOTE ]

I believe their Pontoon has a higher HA than the version used at the Crypto's -- can't remember what rules are different, though.

[/ QUOTE ]

Their blackjack isn't great either, Dealer doesn't reveal whether or not he has blackjack until after the hand, and double down bets are not returned if he does. (European style I guess) However, dealer does stand on soft 17.

[bigalt]

whoah, i thought carnival didn't allow any kidn of blackjack for their bonus WR. or is that just for the signup?

doh, that's just for gbp accounts. and i've been playing pai gow poker haha

[jman220]

I knew this was too good to be true. Even though it doesn't say anything about this in their Terms and Conditions, In response to my email inquiring if I could cashout, they said, that yes I could, but they are deducting both the current bonus that I just deposited for, and the first one as well. Obviously had I known this I never would have done the second bonus, as I was depositing $150 for $150 bonus of which, $300 could not be cashed out. I emailed them back to argue, but I bet I lose this one.

[Homer]

[ QUOTE ]
I knew this was too good to be true. Even though it doesn't say anything about this in their Terms and Conditions, In response to my email inquiring if I could cashout, they said, that yes I could, but they are deducting both the current bonus that I just deposited for, and the first one as well. Obviously had I known this I never would have done the second bonus, as I was depositing $150 for $150 bonus of which, $300 could not be cashed out. I emailed them back to argue, but I bet I lose this one.

[/ QUOTE ]

I would fight it. To me, that's PAB'able if push comes to shove.

[jman220]

[ QUOTE ]
[ QUOTE ]
I knew this was too good to be true. Even though it doesn't say anything about this in their Terms and Conditions, In response to my email inquiring if I could cashout, they said, that yes I could, but they are deducting both the current bonus that I just deposited for, and the first one as well. Obviously had I known this I never would have done the second bonus, as I was depositing $150 for $150 bonus of which, $300 could not be cashed out. I emailed them back to argue, but I bet I lose this one.

[/ QUOTE ]

I would fight it. To me, that's PAB'able if push comes to shove.

[/ QUOTE ]

Alright, thanks, I'm going to fight it, here's our email exchange so far:

[ QUOTE ]
Hello xxxxxx,

This is IKmesah with the support team and thank you for choosing Carnival Casino.



With reference to your email, kindly note that you have completed the wager and you can cashout a total of $397.85



Congratulation on your winnings an do have a wonderful evening!!



[/ QUOTE ]


[ QUOTE ]
This is incorrect. I should be able to cash out 547.85. ($697.85 - the $150 bonus).The bonus was $150. Nowhere in your terms and conditions did it state that I would have to pay back a previous bonus that I had already lost. Please confirm that I can cash out 547.85.


[/ QUOTE ]

[jman220]

[ QUOTE ]
[ QUOTE ]
[ QUOTE ]
I knew this was too good to be true. Even though it doesn't say anything about this in their Terms and Conditions, In response to my email inquiring if I could cashout, they said, that yes I could, but they are deducting both the current bonus that I just deposited for, and the first one as well. Obviously had I known this I never would have done the second bonus, as I was depositing $150 for $150 bonus of which, $300 could not be cashed out. I emailed them back to argue, but I bet I lose this one.

[/ QUOTE ]

I would fight it. To me, that's PAB'able if push comes to shove.

[/ QUOTE ]

Alright, thanks, I'm going to fight it, here's our email exchange so far:

[ QUOTE ]
Hello xxxxxx,

This is IKmesah with the support team and thank you for choosing Carnival Casino.



With reference to your email, kindly note that you have completed the wager and you can cashout a total of $397.85



Congratulation on your winnings an do have a wonderful evening!!



[/ QUOTE ]


[ QUOTE ]
This is incorrect. I should be able to cash out 547.85. ($697.85 - the $150 bonus).The bonus was $150. Nowhere in your terms and conditions did it state that I would have to pay back a previous bonus that I had already lost. Please confirm that I can cash out 547.85.


[/ QUOTE ]

[/ QUOTE ]

The next round of Email Correspondence:




[ QUOTE ]
Hello xxxxxx,

Thank you for choosing Carnival Casino.

This is Michelle from the support team and it is my pleasure to assist you.

Please note that your account was credited with two bonues under the promotion "xxxxxnow your dreams can come true ". The first one was credited at 2006-01-25 17:52:23 at the second at 2006-01-25 17:54:13 as you made two deposits of $150.00 each. The total bonuses received was $300.00.

The bonus balance of $300.00 was removed from the total balance of $697.85 and your available balance stands at $397.85.

I hope that you have found this information useful and I am wishing you continued success at our tables!



[/ QUOTE ]

My Response:


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I lost my first deposit and the first bonus. Then I made a second deposit and recieved a second bonus. Your terms and conditions DID NOT state that by depositing for a second bonus, I would responsible for paying back the first bonus, which I had already lost, along with my first deposit. You are now changing the terms. If I do not get credited the proper cashout amount of $547.50, I will report this incident to the Playtech group, and to CasinoMeister, and furthermore I would never play at your casino again, if you look at my account history you can see that I am a frequent returning customer to your site, but this is intolerable. Let me know if you are going to correct this mistake, or if I have to pursue further action against you.

Sincerely,

xxxxxxx

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[MexKrax]

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what game are you playing?

[/ QUOTE ]

You know, I did it all in blackjack without even realizing that they have added pontoon (must have been a recent addition). Oh well.

[/ QUOTE ]

I believe their Pontoon has a higher HA than the version used at the Crypto's -- can't remember what rules are different, though.

[/ QUOTE ]

Actually I think it's now the same HA as on the cryptos. Playtech software used to not let you double down on soft 21. They've recently changed that. They also count ace, ten after a split as a pontoon and pay that as 2:1. Note, I have not played Carnival recently, but I assume that all the casinos that use playtech software will have the same Pontoon rules.

Also, doesn't Carnival allow BJ switch? If they do that's definately the way to go.

[jman220]

I'm currently on the phone with their support. They placed me on hold 10 minutes ago and have not yet come back, although 1 minute ago elevator music started to play, so I don't know if they put me on permanent hold, transferred me, or what. (The lady said she was going to look into my situation). I am not exactly being filled with confidence by this site. Up until now I thought Carnival was a pretty major/ reputable site. How long should I leave the phone on hold until I hang up and call back? This is my first negative experience with an online casino like this.

Edit: I just looked back at this thread and am struck by how ironic my title now is. I wonder how predictable this outcome was. If something looks to good to be true...

Edit: After 15 minutes on hold the lady came back to tell me I needed to hold some more. Oh well, at least they haven't hung up on me yet. My hopes remain high.

[jman220]

Ok, I got off the phone with them. They were definitely better on the phone than they were via email, and this may be resolved. I just tried cashing out, I guess I'll know in a week whether or not they process it correctly.