The new 'official' Party Stole my backgammon bonus thread

[theben]

Hey all,

I am starting this new thread because the original thread is 300 posts long and was more of a notification/information thread about the bonus and how to get it.

As many of you are realizing, partypoker took money back. Many of you probably logged on to your account and noticed $100 missing. Grrr. . .

Well, lets make this the place to post about it. The other gammon thread was really made for something completely different and it is also absurdly long, hard to follow and navigate through.

[Riddick]

I wonder if one could have got the bonus down to within $1 of clearing using the cheat way, and then waited for Party to steal everyone's money back, and then cleared it the legitimate way...

[theben]

they allowed this super easy bonus to be done before. i wonder why they didn't take it back then. clearly, they were aware of it before

[JackOfSpeed]

So, I only had $0.26 in my account -- according to my transaction history they took that, just this morning. Does that mean they're going to take $99.74 next time I deposit?

[_TKO_]

I had it taken out of my cashout. I sent them an email asking why $100 of my cashout was cancelled and haven't received a reply after 4 days now. I'm mainly curious why they still won't allow me to clear the bonus with regular play. The money should be reverted to the bonus account, not entirely.

[godofgamblers]

Too bad everyone <3's Party. I'm sure if we organized a boycott we could get our $100 back! Viva la revolucion!

It would make me feel SOOOOO good if we either coerced Party into giving us a free $100 or actually boycotted them and cause their collapse /images/graemlins/grin.gif

[1huskerfan]

Try it and let us know. /images/graemlins/cool.gif

[stephan]

It is worth it clearing this bonus the regular way, or will it take forever?

[Ortho]

[ QUOTE ]
It is worth it clearing this bonus the regular way?

[/ QUOTE ]

No.

[godofgamblers]

Oh man now they changed the poker points on me and I earned less than 100. Now I'm really pissed. Sent them a hate mail and withdrew all my money. I might deposit again sometime cause I need 1 more day for $75, but hopefully it makes them reconsider SOMETHING. /images/graemlins/smile.gif

[NoMoreLurking]

[ QUOTE ]
Oh man now they changed the poker points on me and I earned less than 100. Now I'm really pissed. Sent them a hate mail and withdrew all my money. I might deposit again sometime cause I need 1 more day for $75, but hopefully it makes them reconsider SOMETHING. /images/graemlins/smile.gif

[/ QUOTE ]


If someone sends me hate mail I tend to not want to associate with them anymore.

It would be funny if Party reconsidered if they WANT your business and decided to close your account. No more bonus, no more well-stocked fishing hole.

THEN you would be really pissed.

[E.Z.]

was just going to let my money sit there until the pgammon bonus expired. but they yanked mine today even without a cashout being tried.

history says money reverted against bonus pbgammon25.

i want my rake back you a-holes

[GameoverQQ]

Happened to me just about 3 hours ago. No informatio/mail whatsoever. If thats the way Party deals with THEIR mistakes im done with it.

Wrote an email mentioning to close my account if I dont receive a reasonable offer, no reply yet

[spino1i]

They took my change left in my account but then gave it back when I called up the vip dept. They also promised to give me any money the system tries to take away from me. I hope they arent lieing heh /images/graemlins/grin.gif

[catamite]

easy come, easy go

[Wacken]

I sent them mail to close my account or return the 100$

They damage the reputation of the online gambling business.

[Wacken]

I'm with you already. I cashed out and told them to close my account.
Lee Jones, here i come !

[BobJoeJim]

Well here's an interesting test scenario! I did the bonus, and succesfully cashed out before Party "fixed their mistake," so they haven't stolen my Backgammon bonus... yet, and I have no money there. I did however just get an email informing me that "We haven’t seen you around in awhile and wanted to offer you a reason to come back…Free Money!

Login to your account and you will find $30."

So I'll sign on, clear this bonus tonight, and see if they proceed to take it from me to make up my backgammon bonus or not. I will definitely keep you informed.

[Beastmaster]

Both my wife and I' acct was reversed.
Here come a ton of emails to support to hopefully
get a poker bonus out of it. Funny how they just take
it back out of your acct and don't bother to email.
Have been running bad at poker on party and this is just
icing on the cake i guess.........

[mikegmstr]

Sweet, they took my 80 cents and my 10k party points. [censored].

[ImsaKidd]

WTF- Party is so dumb.

[Y2RaY]

Dear Dirty Whore,

Thank you for contacting PartyGammon Customer Care.

We do understand your concern; however, we would like to inform you that due to technical difficulties even though the wagering restrictions were not met the amount was released to your account.

However, the bonus amount of $100.00 is taken back from your account.

We see that you had finished wagering $2.00 towards your bonus, for the bonus to be credited please wagering the remaining $3498.00.

Incase, if you require any further assistance please write back to us and we will do the needful.

Sincerely,
Deepesh
PartyGammon Customer Care
--------------------------------------------------

Only another $3498 more wagering to go lol!

[bb88]

I had about $22 I had ran up from $10 they gave me, and I logged on today and it was gone. Meh, I don't care about that too much. If they try to take money on my next deposit I'll be pretty upset about that, though.

[tenth]

[ QUOTE ]
Well here's an interesting test scenario! I did the bonus, and succesfully cashed out before Party "fixed their mistake," so they haven't stolen my Backgammon bonus... yet, and I have no money there. I did however just get an email informing me that "We haven’t seen you around in awhile and wanted to offer you a reason to come back…Free Money!

Login to your account and you will find $30."

So I'll sign on, clear this bonus tonight, and see if they proceed to take it from me to make up my backgammon bonus or not. I will definitely keep you informed.

[/ QUOTE ]
Got the same. Doubled it up on the first hand with a flush, so I'm going to try to withdraw the non-bonus amount (27.75) shortly.

They already got 89 cents back from me earlier. /images/graemlins/shocked.gif lol

EDIT: Didn't know it was a 50 dollar minimum to withdraw. Have some work to do I guess.

[MadMat]

Hmmm just logged onto party and got this - do you think they are trying to entice me to redeposit??

Dear GammonWhore


You currently have the following offer(s) available:

Get $40 extra in your real money account. Go to new bonus offer section of your PartyAccount to claim your bonus. You will have to play 400 Raked Hands on Poker within 10 days from the date of award to cashout this amount. Cashout restrictions apply.

[Lessu]

no bonuses for me. I guess I have to email them to give my 5 cents back

[Miyogi]

Yeah I got this same offer.....if party wasn't run by a bunch of monkeys on typewriters I'd say that they were suckering us in to feeling comfortable and depositing again just to nail us when we weren't looking /images/graemlins/cool.gif.

[MadMat]

I think I might take the $40 bonus and use it to freeroll a $33 tourney!

if I hit the big cash they can have the hundred back <G>

Mat

[BobJoeJim]

[ QUOTE ]
I think I might take the $40 bonus and use it to freeroll a $33 tourney!

if I hit the big cash they can have the hundred back <G>

Mat

[/ QUOTE ]
Heh, I like the plan, but think I'll go the guinea pig route instead. I want to know if people who cashed out succesfully need to worry about re-depositing down the road, and testing it with bonus cash seems like a good plan.

Maybe I'll join you in a tourney with my NEXT $30.

[JackOfSpeed]

[ QUOTE ]
Sweet, they took my 80 cents and my 10k party points. [censored].

[/ QUOTE ]

Did anyone else lose 10k Party Points? I am thinking I am 10,000 short today in looking at my total, but am not 100% sure.

[Kurssk]

Yeah. I had almost 10K party points and 0.40 in my account. Both are now 0.

[MadMat]

[ QUOTE ]

Did anyone else lose 10k Party Points? I am thinking I am 10,000 short today in looking at my total, but am not 100% sure.

[/ QUOTE ]

Yeah they zeroed my points, only had around 1400 though. now I'm really annoyed, I almost had enough for a crappy cap!

Mat

[emKay]

They took my 42c left in the account and gave me $10 that I have to wager once at PartyCasino

edit: lost the $10 in 2 hands of blackjack. The dealer dealt himself both times a blackjack. party is rigged

[brendanb438]

WTF.. My wifes account had 92 cents taken away today and she just got the free $40. Party is a [censored] joke!

[jrz1972]

I'm actually pretty surprised Party took the bonus back. They've never done that before when they screwed up and allowed people to do "account specific" bonuses that were never really made account specific and other stuff like that. Party is breaking new ground here.

It doesn't necessarily bother me that much that they're confiscating the bonus. And it doesn't really bother me that much that they didn't bother to explain why; I expect that kind of indifferent customer support from Party. What's weird is that over the last couple of months, it's almost as if Party has made a concerted effort to alienate its customer base. Consider:

1) The Monster promo, which seems to be universally despised by high-volume players.

2) The dramatic devaluation of the Party Points system, at least for many.

3) The absence of an August reload. I know they have the Sizzler thing going, and I know they have that points-for-cash thing going, but a regular reload would be nice.

4) The backgammon bonus re-steal. I guess this makes Dikshit an Indian-giver.

If the management team sat down and asked themselves "How can we drive people away from our site?" they'd take more or less the same actions they've taken over ~ the last six weeks.

I really hope some other room can knock Party off. It offends my sense of justice that this site is dominant.

[emKay]

jrz1972, I totally agree with you

[UATrewqaz]

Is Party taking the $100 out of depsoits?

I got the backgammon bonus and successfully withdrew (over a week ago) and I have like .92 in my Party account.

If they take that, that's fine, take my damn .92 cents, hwoever if I deposit on Party again will they remove $100 from my deposit?? (or 99.08 to be exact).

Edit: THE F'ING TOOK MY .92 cents.....

[Lessu]

yes they will take it back.

did you check if they have taken it already? if not then I guess you got lucky. you can double check by going to cashier - transaction history and see if there is that bonus reverse line

edit: okay so now i'm 100% sure they will take rest on your possible next deposit

[kipin]

Ya they stole mine too.

Email and phone conversation will be forthcoming.

[jrz1972]

[ QUOTE ]
Edit: THE F'ING TOOK MY .92 cents.....

[/ QUOTE ]

Well, summer is usually a "down" time for internet poker. Party knows that they're going to be reporting relatively low revenues this quarter, so they probably figure every little bit helps.

[UATrewqaz]

If they are taking the $100 back from future deposits I will never play there again (I haven't played there in months and the monster promo sucks and lasts so long I have no interest in playing there again).

Full Tilt is every bit as fishy and has good traffic, and Stars rocks everyone's world, and soon WPX will begin writing HH's to the disk.

The party is over biatch.

[theben]

I'm actually pretty surprised Party took the bonus back. They've never done that before when they screwed up and allowed people to do "account specific" bonuses that were never really made account specific and other stuff like that. Party is breaking new ground here.


****This is absolutely true and I too am shocked. they've screwed up many times in the past but have always just not acted. Methinkins party needs to get earnings up more this quarter, clearly at the expense of long term customer loyalty and support.




2) The dramatic devaluation of the Party Points system, at least for many.

3) The absence of an August reload. I know they have the Sizzler thing going, and I know they have that points-for-cash thing going, but a regular reload would be nice.


*****I definetly think PP's earnings aren't what they used to be. They've replaced reloads (which they can lose $$ on) with stupid promotions that give little in return. just look at the drop in value of the monthly promos to regular players as well as the crap VIPs get offered now


4) The backgammon bonus re-steal. I guess this makes Dikshit an Indian-giver.


*****This one was just a bunch of crapo. Thievery!



I really hope some other room can knock Party off.



******Me too!

[RiverFenix]

Ok whats the best line of action? I like BG and have been playing it since the bonus but Ill never wager 3.5k to get a measly 100 bonus. I think we need some sort of concentrated effort here instead of a lot of angry hate emails.

jrz1972,
Thats bad spin on their part. They should say look we just opened up partgammon and look how many new signups we have had already, instead of trying to alienate tons of players to make their statements look a little better.

[theben]

[ QUOTE ]
Yeah. I had almost 10K party points and 0.40 in my account. Both are now 0.

[/ QUOTE ]

has party taken anybody else points if the account didn't have $100 in it?

[theben]

[ QUOTE ]
Ya they stole mine too.

Email and phone conversation will be forthcoming.

[/ QUOTE ]

no it wont! it'll be useless, just like everything they've said to me. its not that i really care about $100, but i detest the principal of PP taking back a bonus. this is definetly not the same as the cruise incident

[UATrewqaz]

My account had like $1 (which they took) but my 27K Party Points remain.

I'm suspecting the guy who lost them actually just had them expire. You can reclaim expired points from the website, for whoever that was.

[Ortho]

[ QUOTE ]
edit: okay so now i'm 100% sure they will take rest on your possible next deposit

[/ QUOTE ]

Why are you sure about that?

Has anyone who had only pennies taken from their account because it was empty redeposited and had the rest of the $100 taken from their account?

[Lessu]

because that's what happened with the cabin upgrade thing

[Ortho]

[ QUOTE ]
Is Party taking the $100 out of depsoits?

I got the backgammon bonus and successfully withdrew (over a week ago) and I have like .92 in my Party account.

If they take that, that's fine, take my damn .92 cents, hwoever if I deposit on Party again will they remove $100 from my deposit?? (or 99.08 to be exact).

[/ QUOTE ]

Yes, this is the exact question. Does anyone actually know (i.e. is not speculating but has deposited and had the money taken away) the answer to this?

[Ortho]

[ QUOTE ]
because that's what happened with the cabin upgrade thing

[/ QUOTE ]

So you're speculating.

[Lessu]

Are we taking bets?

[BobJoeJim]

I see that in my (empty) account a "transaction" occurred earlier today:

Reverted Bonus PGAMMON25 - $0.00 - Success.

Which implies to me that they may have just reverted the bonus on everyone, regardless of whether they had cash to revert, getting as much of the $100 back as they could. If this is the case my guess would be that they likely will NOT do a second reversion to get the rest of the cash, and that if you wait until they take back whatever few cents they can get ahold of, you may be safe to re-deposit without them taking back the rest.

Purely hypothesis, though, we'll see if they let me keep my new bonus after I clear it. I really hope I don't bust out early and blow the experiment /images/graemlins/wink.gif

[Ortho]

[ QUOTE ]
Are we taking bets?

[/ QUOTE ]

No, we're just trying to find out what the actual situation is. I'm hoping to create a kind of roadblock in the thread to get the question answered.

I have no idea why you would be so sure that Party Poker would handle situations in a consistent manner that you would be willing to bet on it.

[pathogen]

got bored and decided to send a worthless email. Its poorly put together but i don't care.

[ QUOTE ]

To Whom It May Concern,
I have been playing on your software for at least 9 months now. At the very start of playing on your software I was very satisfied with the level of customer service and promotions associated with your name. Party Poker was a very trusted and respected name when I began playing.

I know I may not be the type of customer that spends nearly 5 thousand dollars in rake but I'd like to extend my thoughts to you in an effort to try to better what you have made worse.

As of late (August) Party Poker responses to typical concerns have been terrible. Most responses are automatically generated emails that normally don't pertain to the question being asked. If they do they normally give little to no useful information that helps with the given dissatisfaction.

In early August, you released the Party Poker monster. This seemed like a great promotion until I learned about the extra rake associated with the promotion. I thought this was insane. I expressed my dissatisfaction as did countless others and all we received was an email stating that we would eventually get to play in the monster tournament. Big deal I thought out of all the people that are playing I might win 5 dollars on the countless amount of dollars I would spend in extra rake. This was a very poor marketing tool when closely examined. A few weeks later the "August summer sizzler" was released. I would have to play every day of the month to receive a 300-dollar bonus. This would prove quite difficult for those that have "extracurricular" activities. Soon after VIP promotion was launched stating the party points could be redeemed for cash. Great, I thought, I have a few I could possible get a couple bucks from. However, this was not the case the points had to be accumulated using the new party point system, which makes it even more difficult to earn points. My specific offer made it WORTHLESS for me to even bother trying to play this promotion.

In mid August you released a party gammon bonus. I had never played Backgammon and decided to give it a try. I ended up clearing the bonus and was quite happy with the ease and amount. However, today I noticed that the money was reverted from the bonus. Thankfully I had withdrawn my full balance and you were unable to take AWAY the money I had EARNED. Perhaps you made a mistake but that doesn't mean the customers have to suffer from this.

I can tell you that I am extremely hesitant about re-depositing in fear that money will be wrongfully confiscated from my account.

This mistake made has gotten me extremely worried and concerned about future play on your software. If you check my account history you will see that I began to stop playing in middle July, this was when the small annoying problems began. With the lack of reload bonuses that used to be offered by you, in my mind there is no reason to be playing with you anymore, especially with two other companies that have better customer support.

I would really like to continue playing with you however this is extremely difficult when there are no attempts made at personally tailoring the individual customers with specific offers and specific responses.

I hope you can change my mind and convince me to continue playing with what once was, in my mind, the best online gambling experience on the internet.

-Disatisfied Whore


[/ QUOTE ]

[Lessu]

After the cabin upgrade crap I owed party $3.63(they took the 396.37 away). I didn't play at party for like 3 months after that but the next time I deposited they took the 3.63 away. same kind of situation and same lines in transaction history. I don't know why they would handle this differently

[sunnypoker]

F*CK party, i lost my 87cents.
they didn't take my 409 partypoints though

i'm not going to deposit yet..

[zutmin]

Well, Party took my remaining .12 LOL.
Ironically, when I logged in today I had a $40 Cashout Restricted bonus to claim. I claimed it and the $40 is sitting in my account. 400 raked hands to clear. Are they gonna let me cash out any winnings on this bonus? I'll let you all know as soon as I find out /images/graemlins/cool.gif

[Drjamescrow]

I got lucky and had my cashout go through a couple hours before they started taking money out of people's accts so i only lost 67cents, but i still emailed and called their cs about it. The email was worthless, but when I called CS the nice Indian lady told me that the 67cents would not be returned and an additional $99.33 would be confiscated from my next deposit. I immediately emailed them asking for my account to be closed because I dont believe my money is safe on their site.

If you redeposit they will take the rest of the $100 from you, CS assured me of this.

[zutmin]

[ QUOTE ]
I got lucky and had my cashout go through a couple hours before they started taking money out of people's accts so i only lost 67cents, but i still emailed and called their cs about it. The email was worthless, but when I called CS the nice Indian lady told me that the 67cents would not be returned and an additional $99.33 would be confiscated from my next deposit. I immediately emailed them asking for my account to be closed because I dont believe my money is safe on their site.

If you redeposit they will take the rest of the $100 from you, CS assured me of this.

[/ QUOTE ]

Well, this sure makes my situation an interesting one. Anyone think they will try to keep any winnings I make on this bonus? No deposit was required.

[Miyogi]

I just went and checked and they had taken the 20 cents i had in my account. Here is hoping that they figure that 20 cents is all they need, though with the state of monster I'm not sure if I want to play at Party even during reloads.

[Drjamescrow]

id guess that theyll try to take it when you cashout. if you run it up to 100 i just sit at like 2/4NL and try to run it up to a few hundred then cashout and let em take their 100. if you lose it [censored] em.

[zutmin]

Guess I'll just be uber action man and try to run this one up on Party

[emon87]

[ QUOTE ]
easy come, easy go

[/ QUOTE ]

[kdog]

[ QUOTE ]
Quote:
--------------------------------------------------------------------------------

easy come, I'm gonna make it hard for those tools to get it back.


[/ QUOTE ]

They got the $.05 I had left in the account but I have NO intention of letting them get the other $99.95. They can keep their $40 restricted crap bonus, I'm not depositing and playing 400 raked hands starting at -$59.95.

So stick it Party, if I want to play there again I'll set up a gnome and rape you for the first deposit, the IGM, Empire's first deposit and Empire's IGM all over again(as scummy as that is).

[zutmin]

[ QUOTE ]
[ QUOTE ]
Quote:
--------------------------------------------------------------------------------

easy come, I'm gonna make it hard for those tools to get it back.


[/ QUOTE ]

They got the $.05 I had left in the account but I have NO intention of letting them get the other $99.95. They can keep their $40 restricted crap bonus, I'm not depositing and playing 400 raked hands starting at -$59.95.

So stick it Party, if I want to play there again I'll set up a gnome and rape you for the first deposit, the IGM, Empire's first deposit and Empire's IGM all over again(as scummy as that is).

[/ QUOTE ]

I agree w/ your sentiment. However, there is no deposit required for the $40 Cashout Restricted Bonus /images/graemlins/cool.gif

[tufat23]

[ QUOTE ]
[ QUOTE ]
[ QUOTE ]
Quote:
--------------------------------------------------------------------------------

easy come, I'm gonna make it hard for those tools to get it back.


[/ QUOTE ]

They got the $.05 I had left in the account but I have NO intention of letting them get the other $99.95. They can keep their $40 restricted crap bonus, I'm not depositing and playing 400 raked hands starting at -$59.95.

So stick it Party, if I want to play there again I'll set up a gnome and rape you for the first deposit, the IGM, Empire's first deposit and Empire's IGM all over again(as scummy as that is).

[/ QUOTE ]

I agree w/ your sentiment. However, there is no deposit required for the $40 Cashout Restricted Bonus /images/graemlins/cool.gif

[/ QUOTE ]

yeh so come chip dump to me and i'll holla $25 back /images/graemlins/laugh.gif

[kdog]

[ QUOTE ]
yeh so come chip dump to me and i'll holla $25 back




[/ QUOTE ]

PM me. I play every night starting around 10PM Eastern.

[Unabridged]

you [censored] people make me sick. all you do is just bitch bitch bitch about party. then when you see an oppurtunity to scam $100 (or more with the cabin downgrade), you cash out as fast as you can and then send them angry emails.

[sorry4me]

Ok Party, you can have my 42 cents!

[jrz1972]

[ QUOTE ]
you [censored] people make me sick. all you do is just bitch bitch bitch about party. then when you see an oppurtunity to scam $100 (or more with the cabin downgrade), you cash out as fast as you can and then send them angry emails.

[/ QUOTE ]

Last month, Party gave me a free $50 basically just for downloading their casino client. I wagered my $50 exactly once, as required, and never played another hand of anything at their casino.

Was that a scam too?

[ridonkulous]

If you dont want them taking money out of your account, just play at Empire.

[Unabridged]

[ QUOTE ]
[ QUOTE ]
you [censored] people make me sick. all you do is just bitch bitch bitch about party. then when you see an oppurtunity to scam $100 (or more with the cabin downgrade), you cash out as fast as you can and then send them angry emails.

[/ QUOTE ]

Last month, Party gave me a free $50 basically just for downloading their casino client. I wagered my $50 exactly once, as required, and never played another hand of anything at their casino.

Was that a scam too?

[/ QUOTE ]

we both know it wasn't. im sure you didn't hurry up and cash it out because you were worried they would take it back. you actually completed their terms that you have to wager $50.

[maniacut]

i'm with jrz on this whole thing. they have been up to some really bad marketing lately. I haven't played there since they stopped offering me reloads back in may and now with the monster crap I doubt i'll be there even if they do offer me another reload. i cashed out the $100, they took whatever pennies i had in there today and i don't think i will be putting money back in there for a very long while.

[Wacken]

So did i in this bonus. I didn't even attempt to cashout. because i WAS a party player. I did fulfill the WR as was stated in my account's bonus section.

[chigger]

OK, now they are actually now stealing money above and beyond the bonus . The wife (she really plays) had $100 taken out of her cashout. Now we see that today they have stolen the $0.50 that was left in the account /images/graemlins/confused.gif /images/graemlins/mad.gif. WTF PARTY? You've crossed the line.

[sorry4me]

I would not care about this if they had at least sent an email out. They took my 42 cents but left all my points. So, I just ordered a bunch of junk and I plan to close my account.

[reyd22]

My first (and second) email to party support

************************************************** *******


Your first response to this email was generic and insulting. It doesn't seem that you even cared enough to read the email, so I thought I should send it again.

Hello,

Your action in reversing the transaction XXXXXX in my account was
completely unacceptable. I had already budgeted that money into my
monthly budget and will now be unable to pay my entire electric bill
this month. It is incredibly rude and discouraging that you would
reverse a backgammon bonus that had been credited to my account. It
would be one thing if I had made a mistake, but it was a mistake on YOUR
end that caused this cash to be released. I am aware that technical
difficulties can and do happen, but when I make a mistake, I take
responsibility for my own actions. I really need this money and the
fact that you stole it back from me a full week after it was given to me
will put me in a serious financial bind. Thank you for ruining my month.

[MicroBob]

Grunching because I don't feel like trying to read both lengthy threads to figure it out.

I didn't do this bonus at all and don't know a thing about it really.

Can I get a cliff-notes version of this? I assume the original wagering-requirements were ridiculously easy?

[peregrine]

Play 7 games of backgammon wagering the 50 cent minimum. Set the maximum (because of doubling in backgammon) at $500. They counted that as $500 wagered so seven games met the wagering requirement of $3500, for a $100 bonus. Doesn't matter if you know how to play backgammon, just resign 7 games, losing 50 cents a game, and net $96.50 in 5 minutes.

[pzhon]

Most of the people in this thread don't actually have any substantial to complain. You were not harmed $100. You lost 10 minutes and $3.50 seeing whether Party was giving away $100. Party wasn't trying to do this. What they implemented was a mistake, and not a reasonable interpretation of the total amount wagered.

The annoying thing to me is that I have made real progress toward clearing this bonus, but I have to keep track of the rest or the wagering requirement by hand.

By the way, this was the second bonus Party offered under these terms, and people noted the exploitability of the first bonus on a backgammon discussion board. If you all had been less blatant about exploiting the misimplementation, such as only playing 7 games and resigning on the first move, it is likely that Party would not have noticed the problem.

[pzhon]

[ QUOTE ]

Can I get a cliff-notes version of this? I assume the original wagering-requirements were ridiculously easy?

[/ QUOTE ]
Deposit $400, wager $3500, get $100.

It is unclear what is meant by wagering $3500. What PartyGammon implemented was clearly stupid, the equivalent of assuming that every hand you play of NL $100 with $100 at the table as a wager of $100, even though you can easily limit your risk to at most the big blind and your average contribution to the pot in normal play is only about $2. People exploited Party's mistake, and then Party took the money back from accounts, leaving self-righteous whores who lost at most $3.50 trying to exploit the mistake crying bloody murder. Many got away with $100 - $3.50 by cashing out before Party realized what was going on, which is like moving to another city instead of paying a parking ticket.

In the future, I think the backgammon bonuses, if any, will be easier to clear. However, I think there will be fewer backgammon bonuses offered because Party lost money to people who cashed out rapidly this time.

Btw, I've never seen Google's definitions fail as badly as when I tried to check whether self-righteous is hyphenated. Check self righteous (http://www.google.com/search?q=define:+self+righteous&spell=1) versus self-righteous (http://www.google.com/search?q=define%3A+self%2Drighteous). Selfrighteous (http://www.google.com/search?q=define%3Aselfrighteous) points to the incorrect one.

[Wacken]

It does not matter that it was a mistake and that we could understand it was a mistake. It is a simple principle.

A pokersite CANNOT take money from a players account unless the player did something illegal and even then they are smart to only take the money if something significantly wrong was done.

We cannot trust a pokersite that dares to touch a players balance to correct their own mistakes.

[pzhon]

[ QUOTE ]

We cannot trust a pokersite that dares to touch a players balance to correct their own mistakes.

[/ QUOTE ]
Yes, we can.

I've had my Neteller account credited twice when I have cashed out. I don't know whether this was the result of a Neteller mistake or the poker site. The mistake was corrected quickly.

I guess some people on this thread would have tried to withdraw the money immediately, perhaps by depositing it to another poker site and then dumping chips. However, I still trust Neteller and the site.

[jimpo]

Grunch:

NOW I AM PISSED OFF!

After I tried to withdraw my withdrawal got hung, so I had to call them and tell them to take away my $100 bonus. Good enough, they did that and released my original $550 to my account.

http://forumserver.twoplustwo.com/showfl...e=0#Post6978111 (http://forumserver.twoplustwo.com/showflat.php?Cat=0&Number=6978111&an=0&page=0#Post 6978111)

Now I see they have taken away $100 for a second time and I only have $450. Goddamn [censored] [censored], can't you do anything right? FFS!

[ridonkulous]

Just an FYI,I got the gammon reload, then emptied my account. I had 9 cents left over, that was taken from my account this afternoon. I redeposited (expecting them to take $99.91), they never took anything. I withdrew this evening and the full cashout hit neteller an hour ago.

[UATrewqaz]

ridonk, thanks for going guinea pig on that for us.

ALthough it looks like people who withdrew MAY be in the clear, the possibility exists that they will run some sort of "check" periodically of people who haven't yet put back the full $100 yet.

Nobody will know for sure until someone who got the $100 withdrawn redeposits and leaves it there for an extended period of time (at least a week).

[Miyogi]

I can't believe people are taking Party's side on this. Cashing out right away is nothing like leaving town to not pay a parking ticket. The people who did this bonus and cashed out quickly did absolutely nothing wrong. Party due to their own incompetence set up a bonus that was either laughably easy to clear or laughably hard to clear. Then after people met the requirements that Party set they refused the money and essentially stole it back. Party set the rules in an idiotic fashion and then broke them when they realized they screwed up. If I go in to a store and buy something on my credit card for a price that was set as a mistake by the company can they later go and charge me the price they meant to? Of course not and why should Party be allowed to reverse cashouts or tamper with account balances. Now if they admit they screwed up and asked people to come back and finish the bonus under reasonable wagering requirements that would be different. As it stands all that has happened is that Party, a company with a history for showing disdain for the best interests of its customers, screws up and then muscles its money back out from people.

Edit - While it may have been sleazy for people to take advantage of what looked like a mistake by Party the correct responce from party is still to man up and accept the consequences for their actions.

[UATrewqaz]

A better analogy would be if Best Buy was running a sale, 50% of plasma TV's but you heard some clerk was only charging $50 TOTAL for the TV, so you got your ass to Best Buy and purchased the tv for $50 and brought it home.

3 days later the manager of Best Buy finds out about his retarded employee and thus goes and starts breaking into the homes of people who purchased the $50 tv's and taking them back (assume he replaces the $50 when he does).

Is he within his rights to do this? After all, you took advantage of a faulty promotion?

Nobody in their right mind would think yes.

As the previous poster stated, it might be "sleazy" of people to rush to Best Buy and take advantage of an obvious mistake on Best Buy's part, but once you get that receipt and walk out the door, that is YOUR TV and Best Buy has to friggin eat it.

[Wacken]

Yes, i like that one.
Because that is exactly how it feels. The idea that noone can touch your account balance is sacret and this action feels like being robbed in your own home.

[howdydudey]

[ QUOTE ]


We cannot trust a pokersite that dares to touch a players balance to correct their own mistakes.

[/ QUOTE ]

I agree Party went too far with the gammon bonus but come on. So what you are saying if Party accidentally gave u 100k instead of 100 for a bonus you have every right to keep it?

That would be like a Cashier handed you a $100 instead of a $1 for change and you refused to give it back when they noticed.

However, if you left the store with the $100 the store would not be able charge you an extra $100 on your next purchase. In the same sense if party allowed a cash out for the 100k mistake, it is now yours; they should not be able to get their money back.

I believe party had every right to reverse cash-outs but overstepped the line when they took money out automatically even if someone had already cleared the cash out. There is a reason cash outs are reviewed and have to be approved.

[MicroBob]

In the very least, they owe an apology to everyone.

I saw elsewhere on the thread that they are just taking $100 out of people's accounts without even telling them.


They also have a responsiblilty to double-check their work BEFORE they release it on the masses.
I can't believe this seems to be such a novel concept to them.

[Miyogi]

this isn't exactly the same though. If the company made a policy saying they would give you $100 instead of $1 published it on their website and then tried to charge you the extra money saying it was a mistake it would be more analogous.

[henrix77]

The analogy I used in my complaint letter to them was that if I came home in a drunken stupor, and through my own negligence "mistakenly" logged in to PartyCasino and lost $100 on a game I knew nothing about, they certainly wouldn't refund my money when I called the next day to say "Sorry, it was my mistake".

Furthermore, I certainly would have no recourse to hack into their servers and STEAL my money back. However, when THEY make the mistake, that's precisely what they've done.

And no, I've received no reply from them.

KH

[godofgamblers]

I'm more pissed they changed the points AGAIN without any warning, as its rather unexpected and the response they gave me was basically sorry you play at our site by our rules we said we can change it without notice. Screw Sizzler and their VIP point thing. That's the only reasons theyre changing this structure. You can bet on it that after those two are done it'll go back to what it was. I think the combination of all these little penny pinching methods is what got me so pissed off at them and withdrew my balance.

Btw, they gave me $20 for bytching.

[Folding Pete]

I sent VIP a couple of angry emails which were replied to from partygammon. I threatened to take my $6k monthly rake to Pokerstars. They have not given me back the $100.

They have given me $50 unrestricted and removed the time limit on the gammon wagering requirement.

[Ortho]

[ QUOTE ]
Just an FYI,I got the gammon reload, then emptied my account. I had 9 cents left over, that was taken from my account this afternoon. I redeposited (expecting them to take $99.91), they never took anything. I withdrew this evening and the full cashout hit neteller an hour ago.

[/ QUOTE ]

Thank you for doing this.

[thomasperfecto]

I just heard from party.
They told me I could have my bonus if I allowed the Chief Exec to come round and fck me in the @ss.

Is that +EV

[henrix77]

To quote the fine folks at Party Support......(come on, you know it's coming)......

Enjoy!

(Oh, and don't forget to play their Monster tables)

[MuckinWinners]

[ QUOTE ]
I wagered my $50 exactly once, as required, and never played another hand of anything at their casino.

Was that a scam too?

[/ QUOTE ]

I don't think this is a serious questioni, but ... NO, this was not a scam. You were required to wager $50 and you did. There was NO other action required. Therefore no scam.

The backgammon bonus had a wagering requirement of $3500. All these people who wagered ONLY $3.50 and were erronously awarded a $100 bonus ( although it was an error on Partys' part ) DID NOT meet the wagering requirements and therefore are getting what they deserve.

It just amazes me how many in the 2+2 community are scammers, looking for the quick and easy dollar. They bitch and moan about people scamming and trolling, when they are really NO better than the ones they complain about.

From the first couple posts about the gammon bonus, I thought this was going to happen and I stayed out of it. Now that it has I can only sit back back and

LOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOL .

[Kurssk]

[ QUOTE ]
My account had like $1 (which they took) but my 27K Party Points remain.

I'm suspecting the guy who lost them actually just had them expire. You can reclaim expired points from the website, for whoever that was.

[/ QUOTE ]

Yeah that was it. Thanks for the info. I was able to reclaim my 9700 points. So Im only out 0.40.

[chigger]

[ QUOTE ]
OK, now they are actually now stealing money above and beyond the bonus . The wife (she really plays) had $100 taken out of her cashout. Now we see that today they have stolen the $0.50 that was left in the account /images/graemlins/confused.gif /images/graemlins/mad.gif. WTF PARTY? You've crossed the line.

[/ QUOTE ]

They extra $.50 cents they stole has been returned to the account after sending them an e-mail.

[ QUOTE ]

Dear Gammonabuser,

Thank you for contacting PartyGammon Customer Care.

We would like to inform you that we have added $0.50 to your account
and towards the bonus amount you need to wager $3495.50. Once you wager
complete amount bonus amount will be released.

If you need further assistance please write back to us and we will do
the needful .


Sincerely,
Syedz
PartyGammon Customer Care
[ QUOTE ]


So what is "the needful"???

Enjoy!

[MuckinWinners]

[ QUOTE ]
A better analogy would be if Best Buy was running a sale, 50% of plasma TV's but you heard some clerk was only charging $50 TOTAL for the TV, so you got your ass to Best Buy and purchased the tv for $50 and brought it home.

3 days later the manager of Best Buy finds out about his retarded employee and thus goes and starts breaking into the homes of people who purchased the $50 tv's and taking them back (assume he replaces the $50 when he does).


[/ QUOTE ]

Breaking into people's house to reclaim the TV, even though leaving the $50 paid is CLEARLY wrong and would constitute serious violation in the law.

However, assume that Best Buy had 5 of these TVs in stock and sold 50 ( or 100 ) and the over sales would have to be ordered from a warehouse. If Best Buy honored the "take with" sales and cancelled the orders, "voided" the ordered sales and refunded the $50 when they found about about the error, I would think that it would be well within their rights. Something of this nature ( buying some major item for $50 instead of 50% off ) is clearly an error IMO. To be OFFENDED when the error is discovered and corrective action taken is ridiculous.

If there were only a few instances of this bonus being errantly awarded, Party would likely have corrected the programming glitch and been done with it. BUT, someone found the glitch and then posted it in an open forum. It must have spread like wildfire and was costing Party TONS of money. I would think this is the reason the action of taking the money back was instituted.

For as inept as Party is much of the time, they are not really TOTALLY STUPID.

There are a few "words of wisdom" that come to mind. A few of them are:

1) IF IT SOUNDS TO GOOD TO BE TRUE, THEN IT PROBABLY ISN'T.
2) PEOPLE GET WHAT THEY DESERVE.
3) ALWAYS READ THE FINE PRINT.
4) TREAT OTHERS THE WAY YOU WOULD LIKE THEM TO TREAT YOU.

[HavanaBanana]

My buddy called me today and told me they took $100 out of his account with no email to explain why.
On the 22nd.

I hurried up losing the rest of my money in the account before they could take any of mine.

No email to explain, exactly what u would expect from this <expletive deleted> operation.

ToT

[solucky]

I dont play with the trick, i cleared the Bonus with 2$ max 20$ games and they removed the 100$ also from my account added they changed the sizzler points twice.
August 16 NL25 from 6pts/20 to 3pts/20
August 21 LIMIT 1/2 from 12 pts/20 to 7,5 pts/20

Sure i missed my 100 points on August 21. -250$ without any hand played. The problem is i dont trust party anymore. Whats the next cash for points, monster promo ?

[jrz1972]

[ QUOTE ]
[ QUOTE ]
I wagered my $50 exactly once, as required, and never played another hand of anything at their casino.

Was that a scam too?

[/ QUOTE ]

I don't think this is a serious questioni, but ... NO, this was not a scam. You were required to wager $50 and you did. There was NO other action required. Therefore no scam.

The backgammon bonus had a wagering requirement of $3500. All these people who wagered ONLY $3.50 and were erronously awarded a $100 bonus ( although it was an error on Partys' part ) DID NOT meet the wagering requirements and therefore are getting what they deserve.

It just amazes me how many in the 2+2 community are scammers, looking for the quick and easy dollar. They bitch and moan about people scamming and trolling, when they are really NO better than the ones they complain about.

From the first couple posts about the gammon bonus, I thought this was going to happen and I stayed out of it. Now that it has I can only sit back back and

LOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOL .

[/ QUOTE ]

Okay, well I promised myself that I would not get sucked in by trolls in this thread, but here I am responding to one anyway. I guess I'm weak that way.

A few points:

1. Those of us who cleared the bonus did in fact meet the wagering requirements. I'll grant that the wagering requirements were stupid and poorly-conceived, but this was not a technical glitch on Party's part like the cabin downgrade. It was just a bonus that Party didn't think through before they offered it. I don't blame Party one bit for changing the terms of bonus once they realized they had screwed up. But yanking money out of people's accounts without explanation is pretty low. Like I mentioned earlier, I can't recall Party *ever* rescinding an already-awarded bonus before, even when the bonus was clearly given out in error.

2. I'm not a scammer or a troll. I did the backgammon bonus with no open-resignations, collusion or any other funny stuff. Then I cashed out the money I deposited for the bonus, leaving my regular poker roll. I did do a "test cashout" one evening, but redeposited soon afterward when I saw that my cashouts were going through unimpeded. Since being awarded the backgammon bonus, I've played ~4000 hands at Party, so it's not like I just pulled a hit-and-run for the bonus; I play lots on non-bonus hands at Party all the time.

3. I'm not sure what you're LOLing about. The worst case scenario is that somebody might possibly be out $3.50 on this deal. It's not really that big a deal from a financial standpoint, and from what I can tell, nobody is saying it is. The main complaint seems to be the ineptitude with which Party is running its operation these days. And that's not really a "complaint" as much as it's just an observation.

[Beastmaster]

jrz- agree ... we completed the bonus as set forth by Party.
To pull the $ out w/o an email notification is what got me.
It is not our fault Party setup the bonus that way. We met the bonus as they originally designed it.

[Folding Pete]

[ QUOTE ]
I sent VIP a couple of angry emails which were replied to from partygammon. I threatened to take my $6k monthly rake to Pokerstars. They have not given me back the $100.

They have given me $50 unrestricted and removed the time limit on the gammon wagering requirement

[/ QUOTE ]

I was just about to send Party another email when I check my inbox to see another email from Partygammon.

This time they have given me a $100 on top of the $50 above.

I am official /images/graemlins/smile.gif with this bonus (while of course still hating DeMonster).

[Miyogi]

[ QUOTE ]
1) IF IT SOUNDS TO GOOD TO BE TRUE, THEN IT PROBABLY ISN'T.

[/ QUOTE ]

/images/graemlins/grin.gif

[Miyogi]

[ QUOTE ]
[ QUOTE ]
A better analogy would be if Best Buy was running a sale, 50% of plasma TV's but you heard some clerk was only charging $50 TOTAL for the TV, so you got your ass to Best Buy and purchased the tv for $50 and brought it home.

3 days later the manager of Best Buy finds out about his retarded employee and thus goes and starts breaking into the homes of people who purchased the $50 tv's and taking them back (assume he replaces the $50 when he does).


[/ QUOTE ]

Breaking into people's house to reclaim the TV, even though leaving the $50 paid is CLEARLY wrong and would constitute serious violation in the law.

However, assume that Best Buy had 5 of these TVs in stock and sold 50 ( or 100 ) and the over sales would have to be ordered from a warehouse. If Best Buy honored the "take with" sales and cancelled the orders, "voided" the ordered sales and refunded the $50 when they found about about the error, I would think that it would be well within their rights. Something of this nature ( buying some major item for $50 instead of 50% off ) is clearly an error IMO. To be OFFENDED when the error is discovered and corrective action taken is ridiculous.

If there were only a few instances of this bonus being errantly awarded, Party would likely have corrected the programming glitch and been done with it. BUT, someone found the glitch and then posted it in an open forum. It must have spread like wildfire and was costing Party TONS of money. I would think this is the reason the action of taking the money back was instituted.

For as inept as Party is much of the time, they are not really TOTALLY STUPID.

There are a few "words of wisdom" that come to mind. A few of them are:

1) IF IT SOUNDS TO GOOD TO BE TRUE, THEN IT PROBABLY ISN'T.
2) PEOPLE GET WHAT THEY DESERVE.
3) ALWAYS READ THE FINE PRINT.
4) TREAT OTHERS THE WAY YOU WOULD LIKE THEM TO TREAT YOU.

[/ QUOTE ]

Ok but other then funny typos I'll respond serisouly to what I can only assume is a troll post. Clearly this whole bonus was an error on party's part. As I mentioned in my other post the bonus was either laughably easy or laughably hard. Party [censored] up on this one. However, when you make a promise to your customers you are not allowed to just blow of the obligations that come with that promise just because you realize you are getting the short end of the stick. This situation is much different then Best Buy cancelling an order and refunding your money. Party is not refunding people it is stealing back what it gave them in the first place. Your post gives some words of wisdom. Let me ask you, why is it that those words apply to us the players but not the giant multi-million dollar conglomerate that is Party? Maybe Party should have read the fine print, treated people like they want to be treated and it looks like Party in a lot of cases is getting exactly what it deserves (for being so stupid in the first place).

[Dennisa]

Bad customer service:

Yank out the $100 out of everbody's account.

Good Customer Service:
Write a letter that we made a mistake in offering this bonus. Give the player the option to either finish a more resonable backgammon bonus, or have the player finish a 7-10x poker bonus to "re-earn" the given bonus. Either way Party Poker looks far more positive. They would get action of the bonus, and not piss off clientele.

What I believe is that for the last quarter of last year, and first quater of this year, Party management experimented with a very liberal bonus policy. They had the NFL promotion, 2 very big payout special tickets, acceler8tor, monthly reload and many other smaller promotions.

For about the last 2 quarters, many of these promotions have dissapeared. Current management has decided to not reward the frequent player and in the short run is more profitable. In the long run, they will see this is the strategy that Paradise Poker employed when they were number 1 in the poker world. I believe current management views poker players as compulsive gamblers that will use the party brand regardless of incentives. No longer are poker players in control of Party Management decisions (O'mally, Sexton, and even Dikshit) now we are seeing London and Wall Street bean counters in control of accounting and marketing decisions.

Stars will most likely become number 1 with superior customer service and a consistent rewards program. I think there is now incentive for a company like Full Tilt to market like Party did in 2003-2005 and become the number 2 room.

[jrz1972]

Okay. Last night I sent the following email:

[ QUOTE ]
Last week I earned a $100 bonus you offered on backgammon using the
PGAMMON25 code. When I logged into my poker account today, I noticed that
you took that bonus money back. This is unacceptable for a couple of
reasons.

First, the fact that you confiscated funds from my account makes me wonder
if my money is safe at your site. Apparently, you made some sort of mistake
when you offered the backgammon bonus, but that is not a good reason
to confiscate money from your customers' accounts. If you're taking money
out of my account because you changed your mind about the backgammon bonus,
how do I know you won't do the same thing in the future?

Second, I have been a loyal customer at PartyPoker. This year, I have
played about xxxxx hands at your site. I do not play at PartyPoker only to
get bonuses; I give you lots of non-bonus play and have payed about $xxxx in
rake so far this year. I don't think I deserve to be given a $100 bonus
only to have it confiscated the following week. This is not the way
well-run business treat their good customers.

I want my $100 back. If it's impossible to re-credit my account the $100
you owe me, I would accept a $100 COMPBONUS instead. That will be enough to
set this right.

If I do not get my $100 back by the end of this month, I will spend the
month of September playing elsewhere. It would be just as easy for me to
play my xxxxx hands at PokerStars, FullTilt, or PokerRoom as it is to play
at PartyPoker, especially if you don't think my business is worth $100.

[/ QUOTE ]

Party's response was the same generic email everybody else got:

[ QUOTE ]
Dear xxxxx,

Thank you for contacting PartyGammon Customer Care.

We do understand your concern, and would like to inform you that due to minor technical difficulties the PGAMMON25 bonus amount of $100.00 was been released in your account even though the wagering restrictions were not met.

Hence, the $100.00 bonus amount was been taken back from your account.

To cashout the $100.00 bonus, you are required to wager the remaining $3496.50 as you have already wagered $3.50 on our games till now.

Please note that wagering is the amount which you take to a game i.e., the Stake amount and not the Limit amount set for the table.

We apologize for the inconvenience caused and appreciate your understanding in this regard.

Sincerely,
Sajal
PartyGammon Customer Care

[/ QUOTE ]

I re-raised with

[ QUOTE ]
Okay. I will be cashing out my balance this afternoon. I'll consider returning to PartyPoker when I get a reasonable reload offer. Until then I am taking my business elsewhere.

[/ QUOTE ]

This was not a bluff btw. I play at Paradise and Stars during reloads, but other than that Party is the only site I've played at this year. I'll admit that I'm a little curious to see what else is out there. Bouncing around for a month would be a reasonble change-of-pace from Party, and who knows, maybe I'll stumble on a new home base.

But then Party folded:

[ QUOTE ]
Dear xxxxx,

We understand your concern. However, we would like to offer you a 20% to a maximum of $100 bonus on your next deposit. Please make the deposit and contact us and we would issue the bonus into your bonus account.

To avail the bonus, you need to play raked hands 5 times the bonus amount within 30 days of making the deposit and the money will be released into your account.

Azra
PartyPoker Customer Care

[/ QUOTE ]

The bonus is now sitting in my account waiting to be cleared.

On one hand, I will Party credit for being reasonable about this. I give Party all sorts of non-bonus play, and I don't think I should shafted over $100. They can tell from looking at my account history that I'm not a whore on their site. A poker bonus as consolation for the confusion (which they caused) works for me.

On the other hand, I don't like writing indignant emails, and I don't like playing the "give me $100 or I'm leaving your site" card. But it seems to me that something like this comes up every 8-9 months or so.

It's always funny when some jackhole on a message board boasts about how he could run a billion-dollar company better than professional managers. But seriously, there are certain things about running a card room that are just common sense. Like, don't go out of your way to antagonize people who play at your site all the time. You *never* see this kind of stuff from Stars, but it's a somewhat-regular occurrance at Party.

[HavanaBanana]

There is no excuse for rolling out a bonus without testing it first, all Party's fault, now they are letting their customers pay, but in the end Party will pay dearly.

ToT

[HavanaBanana]

Another friend of mine had cashed out all but 5$ which they now took, but they gave her $40 in an unrelated free money bonus.

ToT

[MuckinWinners]

[ QUOTE ]
MuckinWinners
Reged: 05/09/04
Posts: 689

[/ QUOTE ]

I think this is the first time I have been called a "troll", I guess I have reached new heights. lo /images/graemlins/grin.gif /images/graemlins/grin.gifl

I just cannot understand how you can blatantly take advantage of a bonus and then be so irritated when it is discovered and corrected.

When I read the first few posts in the original thread about the bonus I KNEW that the wagering requirements were $3500. You DID NOT wager $3500, you wagered $3.50. You ONLY sat down at the game pretending to "risk" up to $500 per game/session. I just cannot believe that you can seriously agrue that you did this bonus "in good faith". I don't think anyone who participated in the way outlined in the original thread can.

And yes, there have been other bonuses abused and taken away. The response at those times was much the same. Get a grip, you intentionally tried to scam Party and got caught.

[HSB]

I find it unfathomable that people still play at Party.

[Wacken]

I have also sent my complaint here:

http://www.igcouncil.org/complaints.php

[chigger]

Well they took $14 and change from me yesterday. Today I got a $5.00 1X casino no deposit bonus. Can't imagine them giving me another bonus and then trying to get the rest of thier $100 back later. But then again this is Party.

[Drjamescrow]

From: xxxx
Date: 2006-08-22 19:44
To: info@partygammon.com
Subject: Account Termination[#5683688]

After having money removed from my account today I contacted you via email
and telephone. I was informed that the money will not be returned to my
account and the next time that I deposit $99.33 will be confiscated for the
partygammon25 bonus. Due to this I no longer trust your site with my money
and I will not be playing at PartyPoker, PartyCasino, or PartyGammon again.
I would like my account to be closed permanently as soon as possible.

Thank you,
xxxxxx


Hi xxxxxxx,

This is to inform you that your account has now been closed. It means that you will not be able to login, make deposits or be able to play on PartyPoker.com.

Regards,

Yagnesh
PartyPoker Customer Care

[nivaman]

[ QUOTE ]
I just cannot believe that you can seriously agrue that you did this bonus "in good faith".

[/ QUOTE ]
i can honestly say that i have NEVER done a bonus in good faith... my economical intrests have always shaded the good will/red cross sh1t...
have you ever done a casino bonus?

[HSB]

[ QUOTE ]
From: xxxx
Date: 2006-08-22 19:44
To: info@partygammon.com
Subject: Account Termination[#5683688]

After having money removed from my account today I contacted you via email
and telephone. I was informed that the money will not be returned to my
account and the next time that I deposit $99.33 will be confiscated for the
partygammon25 bonus. Due to this I no longer trust your site with my money
and I will not be playing at PartyPoker, PartyCasino, or PartyGammon again.
I would like my account to be closed permanently as soon as possible.

Thank you,
xxxxxx


Hi xxxxxxx,

This is to inform you that your account has now been closed. It means that you will not be able to login, make deposits or be able to play on PartyPoker.com.

Regards,

Yagnesh
PartyPoker Customer Care

[/ QUOTE ]


Welcome to the light, we have coffee and donuts...

[solucky]

They gave me 100 bonus so that i lost " ONLY " 150, but it need around 10 mails, 2 calls and a 1500 $ cashout. Wh they cant do that after one mail:(

[MuckinWinners]

nivaman wrote:
[ QUOTE ]
i can honestly say that i have NEVER done a bonus in good faith

[/ QUOTE ]

I guess the definition of "in good faith" can be twisted in MANY ways. The definition I am using is depositing money to receive a bonus and properly meeting the wagering requirements. Properly meeting the wagering requirements does not mean finding a loop hole and exploiting it.

and then wrote:
[ QUOTE ]
my economical intrests have always shaded the good will/red cross sh1t

[/ QUOTE ]

Yes, when I accept a bonus offer, my financial interests are paramount. However, I do not try to abuse the "system". I have cleared MOST of the bonuses that I have attempted - some with and additional profit, some with most of the bonus intact, and a few at a breakeven pace, and yes, even a very few with a small "REAL" loss.

and then asked:
[ QUOTE ]
have you ever done a casino bonus?

[/ QUOTE ]

I have ONLY done a couple hundred or so (200-300) casino bonuses. I would say that I have profited, above the bonus itself, on about 40%, busted out about 40%, made SIGNIFICANT profits on about 15%.and made HUGE profits on about 5%.

[kipin]

My emails so far.... (oldest at the bottom)

Dear Joshua,

Thank you for contacting PartyGammon Customer Care.

We understand your concern and would like to inform you that we would get back to you in next 24 hours as we need some time to look into the details and do the needful.

We apologize for the inconvenience caused and appreciate your understanding in this regard.

Sincerely,
Deepesh
PartyGammon Customer Care
--------------------------------------------------------------------------------------------------
PartyGammon.com, WBC Productions Limited, 711 Europort, Gibraltar

--Original Message--
From: no@spam.com
Date: 2006-08-23 16:19
To: info@partygammon.com
Subject: Re: Reply from PartyGammon.com [#5683396]

I did meet the wagering requirements as outlined by your [censored] software. If
I had not, I would not have had the bonus money awarded to me.

Just because you guys [censored] up and have [censored] software, doesn't make it
your right to dip into my account and stealthly take money from my account
without so much as an explanatory email.

Send this to your manager, and if I don't hear something offered to me in
the way of compensation (READ ANOTHER BONUS THAT I CAN ACTUALLY CLEAR OR THE
MONEY PLACED BACK INTO MY ACCOUNT) I will be withdrawing my money from
partypoker and taking my business elsewhere.

----- Original Message -----
From: <info@partygammon.com>
To: <no@spam.com>
Sent: Wednesday, August 23, 2006 6:43 PM
Subject: Reply from PartyGammon.com [#5683396]


> Dear Joshua,
>
> Thank you for contacting PartyGammon Customer Care.
>
> We understand your concern however we request you to meet the wagering
> requirements so that the bonus will be credited to your account.
>
> Sincerely,
> Neeharika
> PartyGammon Customer Care
> --------------------------------------------------------------------------------------------------
> PartyGammon.com, WBC Productions Limited, 711 Europort, Gibraltar
>
>
>
> --Original Message--
> From: no@spam.com
> Date: 2006-08-23 13:36
> To: info@partygammon.com
> Subject: Re: delete from partygammon.com [#5683396]
>
> That is complete and utter [censored], you don't give someone something, and
> then take it back without so much as an explanation.
>
> Do you guys not even care about your high volume players?
>
> PartyPoker is the biggest joke of a company I have ever heard of. Pissing
> off all of your customers one at a time.
>
> Send this to your manager, and have him email me back.
>
>
> ----- Original Message -----
> From: <info@partygammon.com>
> To: <no@spam.com>
> Sent: Wednesday, August 23, 2006 6:11 AM
> Subject: delete from partygammon.com [#5683396]
>
>
>> Dear Joshua,
>>
>> Thank you for contacting PartyGammon Customer Care.
>>
>> We would like to inform you that due to minor technical difficulties the
>> bonus amount of $100 is been released in your account even though the
>> wagering restrictions were not met.
>>
>> Hence, the $100 bonus amount is been taken back from your account.
>>
>> To cashout the $100 bonus, you are required to wager $3494.50 as you have
>> already wagered $5.50 on our games till now.
>>
>> Please note that wagering is the amount which you take to a game i.e.,
>> the
>> Stake amount and not the Limit amount set for the table.
>>
>> We apologize for the inconvenience caused and appreciate your
>> understanding in this regard
>>
>> Sincerely,
>> Sushma
>> PartyGammon Customer Care
>> --------------------------------------------------------------------------------------------------
>> PartyGammon.com, WBC Productions Limited, 711 Europort, Gibraltar
>>
>>
>>
>> --Original Message--
>> From: no@spam.com
>> Date: 2006-08-22 18:52
>> To: alerts@partypoker.com
>> Subject: UH WHAT???[#5683396]
>>
>> I am looking at my transaction history and find this quite curious.
>>
>> MONEY Reverted against Bonus PBGAMMON25
>>
>> Why did this happen?


Looks like I'm really getting somewhere!

[MuckinWinners]

In the 23rd post in the original thread SOMEONE wrote:
[ QUOTE ]
Let me get this straight. The most I can possibly lose is $3.50, for a net profit of $96.50?

Isn't this too good to be true?

[/ QUOTE ]

RED FLAG # 1

In the 30th post:
[ QUOTE ]
Awesome. Why on earth would they offer this bonus, though?

[/ QUOTE ]

#2


Post #32:
[ QUOTE ]
it seems to good to be true but it is real. play for a few minutes, lose a few bucks and net 96. pretty sweet deal

[/ QUOTE ]

NEED I KEEP COUNTING???


[ QUOTE ]
I doubt that this $1200/hr rate will be around for long, so if you haven't yet, get on board.

[/ QUOTE ]

[ QUOTE ]
Jesus. There is no way this can last. The number of .50/500 games in the lobby is insane.

If you want to clear this, I'd move quickly.

[/ QUOTE ]


[ QUOTE ]
Someone at party is getting fired for this mess up

[/ QUOTE ]


[ QUOTE ]
PP is taking it in the @$$ as I type this. It only takes 10 minutes to clear. Get yours and get out. I wonder if they'll ban people for this.

[/ QUOTE ]

[ QUOTE ]
This was so retarded I feel dirty, 5 mins to clear I think.

[/ QUOTE ]



And I did not even make it to the botom of the 1st page. It seems clear that MANY posters here KNEW that this was an error but decided to give it a whirl anyway.

[howdydudey]

You know what I would have done if I was management of party poker? I would have flagged all the accounts that exploited the bonus and would have excluded them from the next reload. That way party gets around their 100 back with out looking like complete dicks by going into customer's accounts.

Yes some people would still complain that they did not get a reload, but it would not be even close to how outraged people currently are.

[UATrewqaz]

Nobody was stupid enough to think Party INTENDED to offer such an easy to clear bonus, but they DID.

Party has to take some (in my opinion all) of the responsibility on this. Why are they allowed to do whatever they want and screw up however they see fit and suffer no ill consequences?

What if they said "Oh that promo we offered back in January of '05, we actually intended the requirements to be X, everyone who we paid out lets just take the money back from there accounts."

You are confusing two issues

On the one hand we have the ethical question
"Is it ok for consumers to abuse a faulty promotion?"

some think it's ok, others like yourself think clearly not and both sides have points

But a TOTALLY SEPERATE question is
"Who ultimately is responsible for the faulty promotion and its consequences?"

That answer is simple, the creator/owner of the promotion itself.

[jrz1972]

[ QUOTE ]
You know what I would have done if I was management of party poker? I would have flagged all the accounts that exploited the bonus and would have excluded them from the next reload. That way party gets around their 100 back with out looking like complete dicks by going into customer's accounts.

Yes some people would still complain that they did not get a reload, but it would not be even close to how outraged people currently are.

[/ QUOTE ]

Interesting business strategy.

If I were the management at PartyPoker, I would read the T&C of my bonus offers very carefully before I make them. If I screwed up and made people an offer that was worth more than what I intended, I would say "my bad" and let it go. I wouldn't try to antagonize people who regularly patronize my site.

I will leave it to others to judge which of our respective business models is more profitable in the long run.

[howdydudey]

[ QUOTE ]

Interesting business strategy.

If I were the management at PartyPoker, I would read the T&C of my bonus offers very carefully before I make them. If I screwed up and made people an offer that was worth more than what I intended, I would say "my bad" and let it go. I wouldn't try to antagonize people who regularly patronize my site.

I will leave it to others to judge which of our respective business models is more profitable in the long run.

[/ QUOTE ]

So if you make a 10k per person mistake you would just say "my bad"?

[jrz1972]

[ QUOTE ]
In the 23rd post in the original thread SOMEONE wrote:
[ QUOTE ]
Let me get this straight. The most I can possibly lose is $3.50, for a net profit of $96.50?

Isn't this too good to be true?

[/ QUOTE ]

[/ QUOTE ]

Yeah, I've said a bunch of times now that Party obviously didn't think this bonus through very well. But I satisfied the T&C that they laid out. Is it unethical to take advantage of poorly-constructed bonus? Is it unethical to take advantage of "account specific" reload codes that you know weren't meant for you? I don't think so personally (if I violate the T&C of a bonus, get disqualified, and then come in and bitch about it, everybody would tell me that I should read the fine print next time; well, I think sites should do the same), but I understand how a person might feel differently.

My main objection is awarding the bonus and then coming back later and confiscating it. I understand that I don't have any legal recourse or anything like that, and I can understand why Party would a bit foolish over this screw-up, but it's just not good business to treat customers this way.

In Party's defense, it may very well be that some of their over-reaction is driven by the fact that the gammon bonus got played like a $10 whore at a trucking convention by people who never play at Party otherwise. I don't blame any site for bonus-banning players who consistently generate a negative MGR. But that wasn't the case for me. Whatever ethical dilemma this bonus might present, I sleep pretty well at night knowing that Party has made a good chunk off profit off me this year.

[jrz1972]

It depends on what kind of mistake you're talking about. If I accidentally added an extra zero on somebody's cashout, then yeah obviously I would try to recover those funds.

But if I made my customers an offer, and they took me up on it, I wouldn't renege on it.

Also, we're not talking about a $10,000 mistake; we're talking about a $100 mistake. Maybe it would be worth losing a customer to gain $10,000. But I can tell you with absolute certainty that if Party is faced with a choice between losing my rake or giving me $100, they do much better to give me my $100 and keep my rake.

[MuckinWinners]

Don't get soft and start making tooo much sense about this topic ... You might get called a Troll. /images/graemlins/grin.gif

[jupiterpig]

just wait for a $100 reload...deposit and lose the $100 and then get the $100 bonus legit and finish even and everything will be like it was b4...or just never play there again and forefit the easy and (used to be) often reloads...

[fullhouse]

In my 2nd mail I told Party that I take my business elsewhere if they don't refund the money.

Party's response:

> Thank you for contacting PartyGammon Customer Care.
>
> We apologise for the inconvience caused to you however an amount of $100
> has been credited back to your account.
>
> The current balance of your account is $XXXX.XX.
>
> For further please write back to us or contact us at our toll free
> number:00-800-6000-7789.
>
> Sincerely,
> Neeharika
> PartyGammon Customer Care

[sunnypoker]

for those who haven't gotten the whole 100 taken back yet: why can't we do this:

close down all our accounts, and reopen one later on.

what are some thing that will prevent this from going smoothly? cuz that's what i was considering on doing.

if it's a stupid idea, someone please correct me.

[kdog]

[ QUOTE ]
I just heard from party.
They told me I could have my bonus if I allowed the Chief Exec to come round and fck me in the @ss.

Is that +EV

[/ QUOTE ]

If you are a regular Party player I should think you'd be quite used to this by now.

[pzhon]

[ QUOTE ]
I've said a bunch of times now that Party obviously didn't think this bonus through very well.

[/ QUOTE ]
Some people are trying hard to say that with a straight face. However, almost no one would seriously say that someone who played for $0.50/point and resigned on the first move had wagered $500. Party did not correctly implement the counter for the total amount wagered. The design of the bonus was ok. The people who played 7 games at $0.50/point did not clear the bonus under the T&C, which mentioned the amount wagered and not the table limit, and they have no right to the bonus money.

If you see an ATM has been loaded with $100 bills in place of $20s, a bunch of hopeful people will withdraw as much money as possible. (This has happened.) However, these people have no legal right to the money, and the bank will deduct the extra amounts from their accounts. There is nothing sacred about someone else's money that happens to be in your account.

You may complain that Party didn't take the steps to inform you of the situation in the way you would like, but that's not worth crying about, and it is nothing close to theft despite the title of this thread.

[repulse]

http://i58.photobucket.com/albums/g250/thespatulaofdesire/PSMB.jpg

[sm1030]

They took mine also...but god damn I wouldn't say they stole it.

[tufat23]

[ QUOTE ]
In my 2nd mail I told Party that I take my business elsewhere if they don't refund the money.

Party's response:

> Thank you for contacting PartyGammon Customer Care.
>
> We apologise for the inconvience caused to you however an amount of $100
> has been credited back to your account.
>
> The current balance of your account is $XXXX.XX.
>
> For further please write back to us or contact us at our toll free
> number:00-800-6000-7789.
>
> Sincerely,
> Neeharika
> PartyGammon Customer Care

[/ QUOTE ]

wait wtf. u got the $100 back? what did u say in ure email?

[spino1i]

[ QUOTE ]
[ QUOTE ]
In my 2nd mail I told Party that I take my business elsewhere if they don't refund the money.

Party's response:

> Thank you for contacting PartyGammon Customer Care.
>
> We apologise for the inconvience caused to you however an amount of $100
> has been credited back to your account.
>
> The current balance of your account is $XXXX.XX.
>
> For further please write back to us or contact us at our toll free
> number:00-800-6000-7789.
>
> Sincerely,
> Neeharika
> PartyGammon Customer Care

[/ QUOTE ]

wait wtf. u got the $100 back? what did u say in ure email?

[/ QUOTE ]

i got my 100 back no restrictions just by calling party's vip dept

[umdpoker]

i had 1 whole cent taken from my account. the funny thing is that they now offered me a $40 poker bonus. i don't know what the hell they are thinking.

anyways, i just wanted to add that many casinos used to have bonuses that were insanely easy to clear. i believe that casino-on-net originally had a $200 bonus with a $400 wagering req. balackjack was even allowed. the ev on this was $198, and it took about 10 min. to clear. this seemed way too good to be true. however, con stuck to their t+c's and paid out everybody. they didn't change t+c's half way through clearing it. later, they changed their terms because they were probably getting raped. however, they never to my knowledge, took money from their players' accounts, even when it was damn near obvious that they got taken advantage of. hell, even party's sister casinos, starluck and planetluck, have insanely good bonuses with low wagering req. i really did not expect them to take this money back. then again, i also tried to learn how to play the game before clearing the bonus. i kind of like the game, and was going to play again from time to time. well, that aint happening now.

[StellarWind]

It doubt seem like everyone caught in this situation was trying to get away with something. Not everyone is a bonus whore analyzing the rules in search of loopholes. Some people actually like backgammon and play for fun. I'm sure a lot of people deposited, starting actually playing for small stakes, and said "cool" when the $100 showed up. No malicious intent.

[ QUOTE ]
If you redeposit they will take the rest of the $100 from you, CS assured me of this.

[/ QUOTE ]
Imagine how Joe Sixpack will feel if this happens. And what do you think he'll tell his buddies on poker night?

Makes me think I spend too much time working on my poker game instead of figuring out how to short PartyPoker stock. Eventually the online industry is going to mature to the point where repeat business is essential and the major players actively compete for each other's customers instead of primarily fishing in the ocean for completely new players.

This is not going to end well for Party if they keep doing stuff like this. It's amazing what I will put up with in the name of making money. But I'm not so kind when it comes to paying for my entertainment and neither are most people. In the end it's not the whores and the high-volume players that are going to undo Party. It's bad service to recreational players and the resulting bad publicity and bad word-of-mouth references.

[slidewinder]

They took the $0.61 left in my account. They've also offered me a $30 "free money" poker bonus. Is it worth playing it, or will they take whatever I make with that when I go to cash out?

[kypreanus]

Question: If I didnt do the backgammon bonus, what are the chances that they took / will take money from my account, none right?

[Lessu]

obviously none but if you want to check go to cashier - transaction history

[tehox]

[ QUOTE ]
I find it unfathomable that people still play at Party.

[/ QUOTE ]

I don't.

[tehox]

[ QUOTE ]
It doubt seem like everyone caught in this situation was trying to get away with something. Not everyone is a bonus whore analyzing the rules in search of loopholes. Some people actually like backgammon and play for fun. I'm sure a lot of people deposited, starting actually playing for small stakes, and said "cool" when the $100 showed up. No malicious intent.

[ QUOTE ]
If you redeposit they will take the rest of the $100 from you, CS assured me of this.

[/ QUOTE ]
Imagine how Joe Sixpack will feel if this happens. And what do you think he'll tell his buddies on poker night?

Makes me think I spend too much time working on my poker game instead of figuring out how to short PartyPoker stock. Eventually the online industry is going to mature to the point where repeat business is essential and the major players actively compete for each other's customers instead of primarily fishing in the ocean for completely new players.

This is not going to end well for Party if they keep doing stuff like this. It's amazing what I will put up with in the name of making money. But I'm not so kind when it comes to paying for my entertainment and neither are most people. In the end it's not the whores and the high-volume players that are going to undo Party. It's bad service to recreational players and the resulting bad publicity and bad word-of-mouth references.

[/ QUOTE ]

I would agree with this that for your average fish/new player that this is bad business. They are going to be like WTF? But I'm tired of all these threads about how bad Party Poker is. Stop playing there!

After rereading this thread i'm really doubting many non-whores got screwed over by this.

I actually think it's pretty funny that anyone would use this as a reason to stop playing at Party because of their poor customer service. I'm with phzon and Muckinwinners on this one.

[tehox]

[ QUOTE ]
[ QUOTE ]
you [censored] people make me sick. all you do is just bitch bitch bitch about party. then when you see an oppurtunity to scam $100 (or more with the cabin downgrade), you cash out as fast as you can and then send them angry emails.

[/ QUOTE ]

Last month, Party gave me a free $50 basically just for downloading their casino client. I wagered my $50 exactly once, as required, and never played another hand of anything at their casino.

Was that a scam too?

[/ QUOTE ]

apples and oranges?

I really don't get this. Party did not go back on their T&C. They messed up in tracking the wagering requirements and prematurely released the bonus. If I got a $100 poker bonus for clearing 1000 raked hands, but the software messed up and counted each raked hand as 100 raked hands (therfore I only have to play 10 hands until my bonus was released), I would not be shocked if they fixed the mistake after it happened.

edited just spent half an hour reading both threads. You guys are a bunch of douche bag scammers. Party has every right to take the money back.

[jrz1972]

[ QUOTE ]
[ QUOTE ]
[ QUOTE ]
you [censored] people make me sick. all you do is just bitch bitch bitch about party. then when you see an oppurtunity to scam $100 (or more with the cabin downgrade), you cash out as fast as you can and then send them angry emails.

[/ QUOTE ]

Last month, Party gave me a free $50 basically just for downloading their casino client. I wagered my $50 exactly once, as required, and never played another hand of anything at their casino.

Was that a scam too?

[/ QUOTE ]

apples and oranges?

I really don't get this. Party did not go back on their T&C. They messed up in tracking the wagering requirements and prematurely released the bonus. If I got a $100 poker bonus for clearing 1000 raked hands, but the software messed up and counted each raked hand as 100 raked hands (therfore I only have to play 10 hands until my bonus was released), I would not be shocked if they fixed the mistake after it happened.

[/ QUOTE ]

I wouldn't either. But I'd be very surprised if they took the money back from people.

If you'd like a different analogy, imagine a bricks-and-mortar casino that has a defective slot machine paying out more than its supposed to. Obviously the casino would want to shut this machine down once it realizes there's a problem, but would the casino track down the people who won money off it? I seriously doubt it.

And I wouldn't fault anybody for taking advantage of a defective slot. This isn't the banking industry; it's gambling. If I misread the T&C of a bonus and lost a few hundred in the process, I would not expect to be getting any refunds from a site. I don't see why Party should be held to a lower standard.

[henrix77]

Somewhere along the line, this thread has turned into a morality issue...Bringing things back to where they belong, let me report that as of this morning, I too, have had my $100 PUT BACK in my account.

I went through two VIP reps (both with Indian accents) that I couldn't understand before getting transferred to a VERY pleasant English gentleman. He acted as if he had no clue why they took the $100 back to begin with. Said it was an obvious glitch, apologizes profusely, and I had my $100 back in about 30 seconds. Your mileage may vary.

KH

[tehox]

[ QUOTE ]
[ QUOTE ]
[ QUOTE ]
[ QUOTE ]
you [censored] people make me sick. all you do is just bitch bitch bitch about party. then when you see an oppurtunity to scam $100 (or more with the cabin downgrade), you cash out as fast as you can and then send them angry emails.

[/ QUOTE ]

Last month, Party gave me a free $50 basically just for downloading their casino client. I wagered my $50 exactly once, as required, and never played another hand of anything at their casino.

Was that a scam too?

[/ QUOTE ]

apples and oranges?

I really don't get this. Party did not go back on their T&C. They messed up in tracking the wagering requirements and prematurely released the bonus. If I got a $100 poker bonus for clearing 1000 raked hands, but the software messed up and counted each raked hand as 100 raked hands (therfore I only have to play 10 hands until my bonus was released), I would not be shocked if they fixed the mistake after it happened.

[/ QUOTE ]

I wouldn't either. But I'd be very surprised if they took the money back from people.

If you'd like a different analogy, imagine a bricks-and-mortar casino that has a defective slot machine paying out more than its supposed to. Obviously the casino would want to shut this machine down once it realizes there's a problem, but would the casino track down the people who won money off it? I seriously doubt it.

And I wouldn't fault anybody for taking advantage of a defective slot. This isn't the banking industry; it's gambling. If I misread the T&C of a bonus and lost a few hundred in the process, I would not expect to be getting any refunds from a site. I don't see why Party should be held to a lower standard.

[/ QUOTE ]

In the scenario outlined I am saying that I would not be surprised if Party took the bonus back out of my account until I had met the actual wagering requirements. (Then again I would probably send Party an email saying "I think their is a problem with the way the bonus is being calculated rather then post on 2+2 and ask "can I deposit multiple times and get this same super easy to clear bonus?").

It's not like they made a bonus with a low wagering requirement and then take it back after you clear it. You did not clear the wagering requirment, the Party software made a mistake. This is not different IMO if Party accidentally put $1000 in my account after I make a $100 deposit. Of course they're going to take the f*cking money back.

[kipin]

Can someone post the number to the VIP line?

[Thoth]

[ QUOTE ]
I really don't get this. Party did not go back on their T&C. They messed up in tracking the wagering requirements and prematurely released the bonus.

[/ QUOTE ]
I'm not sure whether that is the case. I doubt the original intent was to track the actual amount wagered. That would come to 3500 games of Backgammon at the lowest level if you average 2points per game. That's nowhere close to normal Party Bonus requirements.

It looks a lot like they tracked the correct figure where normal games are something like 0.50/10 and you need 350 games to clear the bonus which seems like a reasonable amount. They just did not think of people setting it to 0.50/500.

Still have no problems with Party taking the Bonus back as the play 7 resign instantly definitively can be labled as 'Bonus abuse'.
(Which of course does not mean that I did not abuse it and cashed out immediately /images/graemlins/cool.gif, I'll see what happens when I deposit again for the next bonus)

[brendanb438]

Well Party took $0.92 from my wifes account and then gave her $40 free with the 10x playthrough. She just finished up playing and is cashing out $84. She got the email that it was approved and being processed, I will post when it hits her Neteller.

-Brendan

[brendanb438]

Cashout hit Neteller an hour ago. Looks like only if you had money at the time they came collecting would you lose the $100 back to Party.

[Lessu]

You should've taken the bet then, Ortho... /images/graemlins/smile.gif

[skierdude1000]

so party stole like 0.52 from me... then they offered me their Casino $5, so I get like $7 sitting in my PArty account. If I deposit, am I getting hit up for the other $99.48 ?

[coxquinn]

After sending an email to vip@partypoker about the issue (and with 60k in my acct and 8k/mo in rake I saw this today:

25-Aug-06 04:25 ET Complimentary bonus $100.00 741315xx Success


GG Party

[Thythe]

Sorry to be off topic, but someone mentioned being able to reclaim expired party points. Can you still do this? If so, can you explain what page it is on...I can't seem to find it.

[reyd22]

After my 25th email, party came through...

Dear Whore,

Thank you for contacting us.

We aplogize for all the inconvenience caused to you concerning the PBGAMMON25 bonus.

A bonus of $100 has been added to your bonus account.

Just play 500 raked hands by 24-SEP-06. The amount will then be credited to your real money account.

To accumulate raked hands, just participate in hands (any live game, any limit) where a rake is taken. The buy-in' for tournaments does not contribute to your accumulated raked hands.

[Riddick]

Im writing a letter to several congressmen complaining about this whole mess, and how my money was stolen by PartyPoker and now I dont have enough money to pay for my college textbooks.

[TimsterToo]

[ QUOTE ]
Im writing a letter to several congressmen complaining about this whole mess, and how my money was stolen by PartyPoker and now I dont have enough money to pay for my college textbooks.

[/ QUOTE ]

I seriously hope my sarcasm detector is of and you are joking.

The last thing the US online poker player needs right now is players themselves writing congressman how online poker is the devil.

And pray do tell, how do you imagine your congressman helping you anyways? Send in the marines to Gibraltar?
Invade India and take controll of the Taj Mahal until they give up Dikshit?

The last thing we European players need is the exclusion of the high volume of US players, until the Chinese come online en masse of course, then you can write your congressman all you like /images/graemlins/grin.gif

[kipin]

Update:

I just called party poker and after about 20 minutes of transferring around, and acting very pissed off (just immediately ask for the supervisor or manager), the supervisor of the backgammon support gave me the $100 back.

I suggest everyone else do the same who have not received their money back.

[Vivalution]

Kipin,

Could you possibly provide more details on what you said exactly?

I called when it originally happened and asked to talk to a supervisor. He told me that unfortunately because it was a technical problem that had incorrectly shown how much I wagered it was impossible for him to give back the bonus. He then apologized several times. I told him I have been playing at Party for 3 years, it has always been my main site, and that I have never been treated like this before. He just kept apologizing and saying there was nothing he could do. I acted more pissed and eventually just told him I would not be playing there anymore. So what exactly did you do to be succesful?

[jrz1972]

I assume you were telling the truth about having played at Party for 3 years and it being your main site. Obviously they can call up your account history and tell whether that's the case or not.

If Party really is your main site and the manager keeps telling you he "can't" return your bonus (which doesn't seem to be true, but whatever), you should ask for / demand a $100 COMPBONUS, which he definitely has the power to give out. 500 hands over 30 days is literally nothing if you're actually a regular there. That worked for me.

[reyd22]

[ QUOTE ]
I assume you were telling the truth about having played at Party for 3 years and it being your main site. Obviously they can call up your account history and tell whether that's the case or not.

If Party really is your main site and the manager keeps telling you he "can't" return your bonus (which doesn't seem to be true, but whatever), you should ask for / demand a $100 COMPBONUS, which he definitely has the power to give out. 500 hands over 30 days is literally nothing if you're actually a regular there. That worked for me.

[/ QUOTE ]

I sent about 15 emails and the one they finally responded to was when I claimed that they were giving others better treatment by returning the bonus to them or offering them a comp bonus. After this email, I was given a 5x 100 dollar comp bonus. Be persistent.

[theben]

reyd32, mind posting an exact copy of the email that you sent to them that was met with success? I think it would be many of us who were not offered anything in return.

thanks!

[E.Z.]

guys, it's not a riddle. you dont have to write your email an exact way for those of you who want a copy or a tape of a phone convo.

the main thing is talking to different CS people. you can send the same email to 10 different people and get dif answers.

[kipin]

I just swore a lot and acted very frustrated and immediately asked for someone higher when it was first answered by a low level monkey.

Results may vary.

[Vivalution]

I am not that great at swearing. I guess I will have to get really pissed off about something else before I call them. I am going to try again and post my results. Wish me luck.

[jupiterpig]

i got this

Dear Will Ferrell,

We certainly do understand your concern. However, we would like to inform you
that due to technical difficulties even though the wagering restrictions were
not met the amount was released to your account.

Hence, the system automatically withheld the amount that was available in to
your account at that moment. Rest assured that no amount will be taken from the
next deposit made towards PGAMMON25 bonus.

You can make a deposit and play at our site.

If you have any concern please write back to us or call us at our toll-free
number that are listed below, so that we can assist you better.

1-866-511-2646 (Toll Free from US/CAN)

00-800-6000-7789 (Toll free from Europe)

(UK, Rep of Ireland, Spain, France, Belgium, Netherlands, Germany, Denmark,
Italy, Switzerland, Sweden, Luxembourg, Hungary, Poland, Norway, Portugal)

1-866-511-2646 (International charges apply)

Sincerely,
Rebeccag
PartyGammon Customer Care


So does that mean if i make a deposit toward any other bonus that it will be taken?? yet another genius answer from party...

[JackOfSpeed]

[ QUOTE ]
Rebeccag
PartyGammon Customer Care


[/ QUOTE ]

Wow, the Party CSR reps can't even type their own names without making typos.

[Daniture]

I emailed them once regarding this and the VIP department refunded my money and told me it was accidently taken in the first place.

[casino24x7]

anyone have money taken out today. either i've been hacked or party cs is trying to take back some more

dont think i've been hacked cause my address is still the same

Transaction ID : 11574521100423836
Date Requested : 09/05/2006 10:28
Method : Check by mail
Amount : US$20.10
Status : Processed

Payment ID Method Amount Status Date Updated Delivery Time
12803755 Back to Account US$20.10 Reversed 09/05/2006 10:28

[jupiterpig]

just checked...all they got was .92 even after a redeposit and clearing of a bonus...

[Roy6]

[ QUOTE ]
Rest assured that no amount will be taken from the
next deposit made towards PGAMMON25 bonus.

[/ QUOTE ]

can anybody confirm it's indeed the case?

[E.Z.]

took $12 from me. same as what poster casino24x7 reported.

[E.Z.]

lol, so i'll admit i'm a procrastinator, 2 months after the fact i round out this thread with a small bonus after emails were sent to everyone short of tech@partypoker.com

-----

Thank you for contacting us.

As explained in earlier email(s), complimentary bonuses can not be
offered always.

As a special consideration, we have added $25 to your account which is
free of any restrictions. We are sorry but we can not add any more
money or bonuses to your account unless your account is eligible for a
bonus promotion.