Today's Party VIP answer

[LesJ]

VIP actually received (and answered) my email today.

Here was their encouraging response:
Dear Les,

Thank you for contacting us.

We were forced to delay the VIP offer during July due to the WSOP and the launch
of the Monster Promotion, but we are now ready to release the August VIP offer!

We are going to be sending details out during this first week of August. I
cannot tell you any further details now, but it will definitely be worth your
while! Details will be sent to you by email and/or post log in pop up, so watch
out for these details.

If we can be of any further assistance, please do not hesitate in contacting us
again.

Kind Regards
Rachel
PartyPoker Customer Care

[HSB]

[ QUOTE ]
VIP actually received (and answered) my email today.

Here was their encouraging response:
Dear Les,

Thank you for contacting us.

We were forced to delay the VIP offer during July due to the WSOP and the launch
of the Monster Promotion, but we are now ready to release the August VIP offer!

We are going to be sending details out during this first week of August. I
cannot tell you any further details now, but it will definitely be worth your
while! Details will be sent to you by email and/or post log in pop up, so watch
out for these details.

If we can be of any further assistance, please do not hesitate in contacting us
again.

Kind Regards
Rachel
PartyPoker Customer Care

[/ QUOTE ]

Four to one, she's lying.

[br549007]

[ QUOTE ]
[ QUOTE ]
VIP actually received (and answered) my email today.

Here was their encouraging response:
Dear Les,

Thank you for contacting us.

We were forced to delay the VIP offer during July due to the WSOP and the launch
of the Monster Promotion, but we are now ready to release the August VIP offer!

We are going to be sending details out during this first week of August. I
cannot tell you any further details now, but it will definitely be worth your
while! Details will be sent to you by email and/or post log in pop up, so watch
out for these details.

If we can be of any further assistance, please do not hesitate in contacting us
again.

Kind Regards
Rachel
PartyPoker Customer Care

[/ QUOTE ]

Four to one, she's lying.

[/ QUOTE ]
fold

[Tk79]

Picture of Rachel while sending you that email:


http://pub.tv2.no/multimedia/TV2/archive/00192/punk_d_192872c.jpg

[Photoc]

[ QUOTE ]
Picture of Rachel while sending you that email:


[/ QUOTE ]

So wait, Rachel is a white guy that looks like he just did a line? /images/graemlins/confused.gif

[Tk79]

[ QUOTE ]

So wait, Rachel is a white guy that looks like he just did a line?

[/ QUOTE ]

Yes.

[Losing all]

"Happy birthday" - Rachel

[ncboiler]

[ QUOTE ]
Picture of Rachel while sending you that email:


http://pub.tv2.no/multimedia/TV2/archive/00192/punk_d_192872c.jpg

[/ QUOTE ]

I see [censored] like this and laugh because its...well because it's just kind of funny. But it's also funny because it's kind of true. I'm amazed these guys make money and not only that they have a pretty good grip on the online poker market. A friend of mine and I were talking during lunch about how this came about. Were they the first one in the market? No. Do they have the best celebrities/poker pros repsresenting the site? We are talking Mike [censored] Sexton here. Full tilt has most of the faces and where are they as a poker site? Best software? Hardly and with this new upgrade I can't even play the site (and this isn't even because the increased rake). Heck. After I deleted the software a while back I had to reinstall much of my previously loaded software (we all remember this fiasco right?). Overall they just don't get it but through some wierd annomoly they just keep chugging ahead and gaining share. Sorry for the soapbox. I'm done now. Nice pic

[evilganz]

[ QUOTE ]


We are going to be sending details out during this first week of August.

[/ QUOTE ]

Hard to believe that this turned out to be a lie.

My response, last Thursday, was:

I am pleased to announce that we will be offering a new VIP offer within a week.

Uh huh.

[rjoefish]

She didn't realize that next thursday isn't in the first week, not her bad!

[Barrin6]

Today is the last day of the first week. Where are the details?

And I have to agree with ncboiler, it's just amazing how they still roll in the dough while rolling over tiher own customers. They are just becoming a monopoly, only if the fishes have some kind of common sense, they would understand that party is a rake whore. Sadly, our own source of income is from idoits.

[cgwahl]

You VIP's remind me of abused women. Keep coming back to the guy that beats you because you think they love you.

[SoloAJ]

[ QUOTE ]
VIP actually received (and answered) my email today.

Here was their encouraging response:
Dear Les,

Thank you for contacting us.

We were forced to delay the VIP offer during August due to the WSOP and the the Monster Promotion, but we are now ready to release the September VIP offer!

We are going to be sending details out during this first week of September. I
cannot tell you any further details now, but it will definitely be worth your
while! Details will be sent to you by email and/or post log in pop up, so watch
out for these details.

If we can be of any further assistance, please do not hesitate in contacting us
again.

Kind Regards
Rachel
PartyPoker Customer Care

[/ QUOTE ]

Fast forward 30 days.

[Flintoff]

I just got this one:

Dear xxxx,

We are unable to give out any specific information regarding the August VIP
offer. All our VIP players will receive the offer at precisely the same time
with the same information regarding the details on the offer.

If you require further assistance please do not hesitate to contact the VIP
team.

Kind regards,

Serkan
PartyPoker.com VIP Club
Customer Care

[Tk79]

[ QUOTE ]
If you require further assistance please do not hesitate to contact the VIP
team.

[/ QUOTE ]

I like the use of further. As though he has already given you some type of assistance....

[E.Z.]

[ QUOTE ]
You VIP's remind me of abused women. Keep coming back to the guy that beats you because you think they love you.

[/ QUOTE ]

lol, funny stuff. and tell everyone they know they are done with them. only to log in every so often and get another swift kick in the face.

[SoloAJ]

I am not a VIP. How long since everyone got VIP offers? June?

[evilganz]

[ QUOTE ]
I am not a VIP. How long since everyone got VIP offers? June?

[/ QUOTE ]

I believe the last "real" one was in May; June featured a WSOP promotion that was out of reach for all but the busiest and highest-stakes players on the site. Of course, I didn't even get that offer, so who knows.

[thomasperfecto]

How can you guys ask why party poker make a profit whilst at the same time your probably multi tabling there.

I left that party 12 months ago and have never looked back. If you want them to get the message then do the same and find another site.

[Reef]

They clearly meant August of 07

[MicroBob]

They have an entire department still working on it. Please allow them some time to put together the next VIP offer.
The entire department hopes they can finally get something together for you within the next few days.
They've been hard at work on this for the past several weeks and they believe they have nearly completed the construction of this next offer.
We apologize for the delay.
We also apologize for lying to you through all of July that there would actually be another VIP offer and then feeding you a similar lie for the first week of August.
Please feel free to ask us again about the lack of VIP offers so that we can make up yet more lies for you as such creativity is something we feel is good for us.
It has been our pleasure lying to you and we hope you continue to appreciate the discipline it takes to push forward these untruths with a straight-face over and over again.
Enjoy.

[evilganz]

Fired off an angry letter today about their lies, and got this:
--

We can understand your concern regarding the VIP Bonus offers. I can
only assure you that you will receive a Bonus offer in August, at this
moment in time I cannot tell you what the Bonus will be. I also cannot
tell you when you will receive the offer.

Please be patient as this can take some time.

After reviewing your account I have credited $100 bonus to your
account as a good will gesture.

[cgwahl]

[ QUOTE ]
Fired off an angry letter today about their lies, and got this:
--

We can understand your concern regarding the VIP Bonus offers. I can
only assure you that you will receive a Bonus offer in August, at this
moment in time I cannot tell you what the Bonus will be. I also cannot
tell you when you will receive the offer.

Please be patient as this can take some time.

After reviewing your account I have credited $100 bonus to your
account as a good will gesture.



[/ QUOTE ]


I don't see why they can't just give the VIP's a $100 (or more) bonus. Assuming they are really trying to come up with something cool, I would think it'd be a nice way to appease everyone for the time being.

[AlphaGun]

They have a whole department working on a way to get their best customers to play the largest amount of poker for the least amount of money and bonuses given back to those customers. Unfortunately, Party grossly underestimates the amount of extra rake that would be generated by providing generous vip offers to their best customers. By not providing regular worthwhile offers, they have lost hundreds of customers that generate rake of > $5,000/month. Perhaps by giving these customers a measely $500/month they may have kept them. Unfortunately, Party does not seem to see the value they are losing. It is a good thing that many other poker sites do see this value.

[Nick-Zack]

Dear XXXXXXX,

Thank you for contacting us.

We can understand your concern regarding the VIP Bonus offers. I can only assure you that you will receive a Bonus offer in August, at this moment in time I cannot tell you what the Bonus will be. I also cannot tell you when you will receive the offer.

Please be patient as this can take some time.

After reviewing your account I have credited $100 to your account as a good will gesture.

Justin
PartyPoker VIP Club
Customer Care

[rjoefish]

I sent an email and got a 'while I cannot tell you when it is coming out I can say the marketing department has assured us there will be an offer for August, here is a 20% up to 100$ reload offer that I hope will help ease the wait, this can be cleared at 5x raked hands, ENJOY!!'

[E.Z.]

nothing wrong with the reloads tom.

i'm so far from a VIP. i only play when i clear.

[Tk79]

Not sure what this means but.....





Thank you for contacting us.

We are currently working on new, future VIP promotions and on improving our VIP
program. Information will be sent to players via email and post log in pop ups
as soon as it becomes available.

You are probably aware that no information may sometimes lead to unfounded
speculation by some players.

We can assure you that you will not miss out on any VIP promotion and that you
will receive all pertinent information as soon as promotions are finalized.

We apologize once again for any inconvenience caused and thank you for your
patience and understanding.

If you require further assistance please do not hesitate to contact the VIP team
by email at vip@partypoker.com.

Aurelie
PartyPoker Customer Care

[bkholdem]

[ QUOTE ]
[ QUOTE ]


We are going to be sending details out during this first week of August.

[/ QUOTE ]

Hard to believe that this turned out to be a lie.

My response, last Thursday, was:

I am pleased to announce that we will be offering a new VIP offer within a week.

Uh huh.

[/ QUOTE ]

Maybe people should send them emails saying:

Dear Party VIP customer service,

I am pleased to tell you I just learned of X bonus and X rakeback at site Y and will be playing there all week.

...rince and repeat.

[evilganz]

I like this one, received today:

Dear,

We apologize for any miss communication that may have occurred with
regards to the next VIP offer.

We are currently working on new, future VIP promotions and on improving
our VIP program. Information will be sent to players via email and post
log in pop ups as soon as it becomes available.

You are probably aware that no information may sometimes lead to
unfounded speculation by some players.

We can assure you that you will not miss out on any VIP promotion and
that you will receive all pertinent information as soon as promotions
are finalized.



Yes, it just said "Dear,". And I just love this line:

You are probably aware that no information may sometimes lead to
unfounded speculation by some players.



ETA: latest response.

I am very sorry to have mislead you in my previous email, we have
updates just as our players do and we try our best to keep our players as up
to date with information as we are.

In this instance the August bonus was scheduled to be launched this
week however it has been delayed a while. Please check your emails and pop
ups for more information once it arrives.

[bkholdem]

[ QUOTE ]
I like this one, received today:

Dear,

We apologize for any miss communication that may have occurred with
regards to the next VIP offer.

We are currently working on new, future VIP promotions and on improving
our VIP program. Information will be sent to players via email and post
log in pop ups as soon as it becomes available.

You are probably aware that no information may sometimes lead to
unfounded speculation by some players.

We can assure you that you will not miss out on any VIP promotion and
that you will receive all pertinent information as soon as promotions
are finalized.



Yes, it just said "Dear,". And I just love this line:

You are probably aware that no information may sometimes lead to
unfounded speculation by some players.



ETA: latest response.

I am very sorry to have mislead you in my previous email, we have
updates just as our players do and we try our best to keep our players as up
to date with information as we are.

In this instance the August bonus was scheduled to be launched this
week however it has been delayed a while. Please check your emails and pop
ups for more information once it arrives.

[/ QUOTE ]

Unfortunately, if you don't let them know that your play at party poker will be delayed as well as a result (and follow through) you are just at their mercy.

[antifish225]

I emailed them today - they said this week it will be coming out and will be points for cash - believe it when I see it (on the positive side they sent me $100 for 500 hands offer - at least they are listening that people are upset) -

[deucegame]

O RLY?

Dear xxx,

Thank you for contacting us.

We can understand your concern regarding the VIP Bonus offers. I can only assure you that you will receive a Bonus offer in August, at this moment in time I cannot tell you what the Bonus will be. I also cannot tell you when you will receive the offer.

After reviewing your account we cannot offer you a Bonus as this time. We are not compensating players for the lack of a Bonus opportunity in July.

Please be patient as this can take some time.

Thank you for choosing us as youýre on line Gaming Site!

Joyce
PartyPoker Customer Care

[MicroBob]

Joyce and Diane crack me up.

[Kriber13]

[ QUOTE ]
O RLY?

Dear xxx,

Thank you for contacting us.

We can understand your concern regarding the VIP Bonus offers. I can only assure you that you will receive a Bonus offer in August, at this moment in time I cannot tell you what the Bonus will be. I also cannot tell you when you will receive the offer.

After reviewing your account we cannot offer you a Bonus as this time. We are not compensating players for the lack of a Bonus opportunity in July.

Please be patient as this can take some time.

Thank you for choosing us as youýre on line Gaming Site!

Joyce
PartyPoker Customer Care

[/ QUOTE ]

I find it hard to believe that they have the nerve to assure players, when they have been doing just that for months, of course without delivering.

It is really quite pathetic that people including myself keep playing at party, what other business would you take this kind of treatment from when you are making them thousands of dollars a month?

Cheers, Kristoffer

[fullhouse]

[ QUOTE ]
I emailed them today - they said this week it will be coming out and will be points for cash - believe it when I see it (on the positive side they sent me $100 for 500 hands offer - at least they are listening that people are upset) -

[/ QUOTE ]

http://www.ellentordesillas.com/wp-content/pinocchio.JPG

[Flintoff]

Dear xxxx,

Thank you for contacting our Customer Care team.

After reviewing your account I see that there are many reasons for you to stay
on our site, even without any bonuses, but I can assure you that there will be a
promotion very very soon.

Also we do apologize for the missing offer for last month but with the Monster
promotion and the WSOP back to back we did not have enough time to arrange and
monitor a promotion for July. I think you will be happy with this months offer.

Please keep up to date on all our promotions by checking back to the "News" page
on a regular basis.

http://www.partypoker.com/news/

Also check your "My News" section here for targeted bonuses and promotions

https://secure.partyaccount.com/poker/index.htm

If you have any further queries, please do not hesitate to contact our customer
care department at any time. We are here 24/7 to assist you via email at
vip@partypoker.com

Enjoy your Day
Darren
VIP Club
Customer Care Department



Are these 'many reasons' a reference to 'unmentionable'? They can't possibly be referring to that can they?

[darkcore]

this email is gold if they did.

[antifish225]

I do not think they have any way of figuring out the unmentionable by looking at your account - really

[Tk79]

[ QUOTE ]
After reviewing your account I see that there are many reasons for you to stay
on our site, even without any bonuses, but I can assure you that there will be a
promotion very very soon.

[/ QUOTE ]

Sweet